Failure to Provide Behavioral Health Training Consistent with Facility Assessment
Summary
The facility failed to provide an effective behavioral health training program consistent with its facility assessment and person-centered care requirements. The deficiency was identified through observations, staff and resident interviews, record reviews, and a review of the facility's policy on education and training requirements. The policy stated that training should be based on the needs identified in the facility resource assessment, but evidence showed that staff did not receive adequate training on behavioral health topics relevant to the resident population, including schizophrenia, mental disorders, and PTSD. Three residents with significant behavioral health needs were reviewed. One resident had diagnoses including cerebrovascular disease and schizoaffective disorder/bipolar type, with care plans addressing screaming and verbal outbursts. Another resident had schizophrenia and exhibited verbal aggression, accusations, and suicidal behavior, with care plans and physician orders reflecting these issues. A third resident had mood disorder, PTSD, and cognitive decline, with care plans noting delusions, negative self-feelings, and resistance to care. The facility assessment confirmed that mental disorders, schizophrenia, and PTSD were common diagnoses among residents. Despite these needs, training records revealed only one in-service on managing crisis behaviors and one on behavior management in the past year, with little or no content specific to schizophrenia, mental disorders, or PTSD. Orientation materials for CNAs and other non-nursing staff did not include behavioral health topics. Interviews with CNAs, LPNs, RNs, agency staff, housekeeping, dietary, activities, and other staff consistently revealed a lack of training on behavioral health, schizophrenia, mental disorders, and PTSD. Agency staff and volunteers also did not receive documented behavioral health training. The staff development coordinator and social services director confirmed that training on these topics was infrequent or outdated, and that agency staff were expected to self-educate using binders that lacked relevant materials.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
The facility failed to ensure that NA-M completed the required Alzheimer's and dementia care training. During record review and interview, the administrator could not locate training documentation for the NA, who had a start date of 9/9/25, and no policy related to the training was provided.
Missing Behavioral Health Training for Staff Member: The facility failed to ensure an employee completed required behavioral health training. Training records showed no evidence the employee completed the course, and interviews confirmed the employee had not finished assigned computerized training. HR and department leadership stated they were responsible for monitoring completion, but both were newly appointed or in training, and the requested annual training policy was not provided.
A facility failed to ensure that 1 of 8 sampled staff members completed the required annual Alzheimer's Disease and Related Disorders training. Review of the training records showed that an NA had not completed the annual Alzheimer's and dementia training, and the administrator confirmed the omission during interview, stating the training is usually assigned through the facility's online program.
Missing Behavioral Health Training for Direct Care Staff: The facility failed to provide required behavioral health training for an LPN and three CNAs whose personnel files were reviewed. Records showed no evidence of the required training, and the HR Coordinator acknowledged the facility could not produce documentation that the staff had completed behavioral health training. The Administrator was later informed of the findings but could not provide evidence to dispute the deficiency.
The facility failed to develop, implement, and maintain an effective behavioral health training program for staff. Review of annual and new hire training showed no behavioral health care training, and the Regional RN verified that no behavioral training program was in place. The Administrator stated the facility cared for many residents with behavioral concerns.
Missing Behavioral Health Training Documentation: The facility failed to document initial or annual Behavioral Health training for 15 of 20 sampled employees, including the DON, AD, SW, Dietary Manager, CNAs, RN, LPNs, and the Infection Preventionist. Personnel records lacked evidence of training upon hire or annually, and the BOM confirmed the missing documentation while stating orientation and annual training were expected under facility policy.
Failure to Document Required Alzheimer's and Dementia Care Training
Penalty
Summary
The facility failed to ensure that 1 of 8 staff members, NA-M, had completed the required Alzheimer's and dementia care training program. During the survey, a request was made for Alzheimer's and/or dementia care training records for eight employees, and the administrator later stated that training could not be found for NA-M, whose start date was 9/9/25. The administrator stated it was the expectation that all staff receive Alzheimer's and/or dementia care training before working with residents and that documentation of the training be maintained. A policy related to Alzheimer's and dementia care training was requested, but none was provided.
Missing Behavioral Health Training for Staff Member
Penalty
Summary
The facility failed to provide required behavioral health training for 1 of 23 sampled staff members, PT F. Review of the facility’s training log showed no evidence that PT F completed behavioral health training, and the personnel record showed a hire date of 01/31/2025. Review of the training log for the previous 12 months also showed no evidence of behavioral health training for PT F. During interviews, the HR D stated she was newly appointed and was still being trained on her duties and did not have access to view or run reports in the computerized training system. CHR E stated annual required training was computer generated quarterly and staff were emailed regarding required completion and delinquent courses, and that HR and department heads were responsible for monitoring completion and reporting delinquent staff. The Administrator stated HR was responsible for reporting staff completion of annual computerized training, but PT F had not completed assigned behavioral health training and he was unable to provide the required training because the assigned training had not been completed. A requested policy regarding annual employee training was not provided prior to exit.
Failure to Complete Required Annual Dementia Training
Penalty
Summary
The facility failed to ensure that 1 of 8 sampled staff members reviewed for annual required Alzheimer's Disease and Related Disorders training had completed the training. Review of the requested annual Alzheimer's and dementia training on 8/30/26 identified that nursing assistant (NA)-E had not completed the required annual training. During an interview on 8/30/26 at 1:30 p.m., the administrator confirmed that NA-E had failed to complete the annual training and stated that the facility typically assigns the training through its online training program, but he had not realized NA-E had not completed the required training. A policy was requested, but none was provided by the end of the survey period.
Missing Behavioral Health Training for Direct Care Staff
Penalty
Summary
The facility failed to provide required behavioral health training for 4 of 5 sampled direct care staff members whose personnel files were reviewed for training requirements. Review of the personnel files for an LPN, three CNAs, and another CNA showed no evidence that behavioral health training had been completed, despite their hire dates being documented in the files. The staff members identified were hired on 04/27/2026, 05/19/2026, 03/19/2026, and 11/16/2023, and the records reviewed did not contain the required training documentation. On 07/20/2026 and again on 07/22/2026, the HR Coordinator was asked to provide the behavioral health training records for the identified staff, but no evidence was produced. During interviews on 07/22/2026, the HR Coordinator stated she was responsible for staff training and ensuring staff received the correct training as required, but also acknowledged the facility could not provide evidence that the staff had received behavioral health training. On 07/23/2026, the Administrator was informed of the findings and could not present documented evidence to dispute the deficient practice.
Lack of Behavioral Health Training Program
Penalty
Summary
The facility failed to develop, implement, and maintain an effective training program related to behavioral health care and services for 1 of 1 staff training programs reviewed. Review of the facility’s annual and new hire staff training showed no behavioral health care training. Staff 4, the Regional RN, verified on 7/15/26 at 12:30 PM that the facility did not have a behavioral training program in place. Staff 1, the Administrator, stated on 7/15/26 at 12:33 PM that the facility cared for a large number of residents with behavioral concerns.
Missing Behavioral Health Training Documentation
Penalty
Summary
Behavioral Health training was not completed timely for 15 of 20 sampled employees, based on interview, personnel record review, and document review. The facility failed to ensure initial training was documented for Employee #1, #12, #13, #14, #15, #16, and #17, and failed to ensure annual training was documented for Employee #2, #3, #5, #6, #7, #8, #9, and #10. The affected employees included the Administrator, DON, Activities Director, Social Worker, Dietary Manager, CNAs, Infection Preventionist, RN, and LPNs. The personnel records reviewed lacked documented evidence of Behavioral Health training completed upon hire or annually, depending on the employee. On 06/29/2026 at 8:43 AM, the BOM stated there was orientation training upon hire and annual training thereafter, and that agency staff do not go directly through the facility for orientation training. The BOM confirmed that the listed employees' records did not contain documentation showing Behavioral Health training was completed upon hire and annually, and the facility policy titled, Nursing Personnel Education and Training, published 11/2016, stated that education for new employees and contract staff as part of orientation and scheduled annually includes Behavioral Health training.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release October 8, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.