Failure to Provide Dignified Meal Service During In-Room Tray Administration
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
During multiple observations of in-room meal tray service, five residents were not treated with respect and dignity as required. Residents with various diagnoses, including polyarthritis and dementia, were served milk without being provided glasses, cups, or straws, requiring them to drink directly from the carton. In several instances, milk cartons were not opened for residents who were unable to do so themselves, and one resident, who was unresponsive to verbal stimuli, was left with an uncovered tray and no assistance for 14 minutes. Staff interviews confirmed awareness of the issue, noting that the kitchen did not send cups and that staff had to find straws for residents to drink their milk.