Failure to Provide Timely Dental Services for Lost Dentures
Penalty
Summary
The facility failed to ensure that a resident received necessary dental services, specifically the replacement of lost or damaged dentures. The resident reported being on a mechanical soft diet solely due to the absence of dentures, expressing dissatisfaction with the inability to eat properly. Interviews with facility staff revealed that the process for obtaining dental services was delayed due to insurance requirements and the need for a referral from the resident's primary office to a dental clinic. Documentation in the medical record indicated that dental referrals were sent and that attempts were made to locate the resident's dentures for evaluation, but the dentures were not found, and the resident remained without them. Further review of the resident's records showed that dental consultations noted the absence of dentures and the resident's interest in obtaining a new set. Staff documented that the resident was able to obtain adequate nutrition and was not experiencing discomfort, but the only reason for the mechanical soft diet was the lack of dentures. The facility's policy required referral for dental services within three days of loss or damage of dentures, or documentation of actions taken and reasons for delay, but the report indicates ongoing delays and lack of resolution for the resident's dental needs.