Failure to Update Care Plans for Residents with Changing Conditions
Summary
The facility failed to update the care plan for Resident 44 after a significant change in their condition. Resident 44, who was severely cognitively impaired and at high risk for falls, fell and fractured their femur. Despite this major injury, the care plan was not updated until several months later. During this period, the resident experienced multiple additional falls, some resulting in injuries, yet the care plan remained unchanged for an extended time. Interviews with staff revealed that there was a lapse in documentation during a transition of facility ownership, which contributed to the delay in updating the care plan. Resident 35, who was diagnosed with Addison's disease, did not have their care plan updated to include disease-specific interventions. The resident experienced multiple adrenal crises, during which they required hydrocortisone injections. However, the care plan lacked documentation on how to manage these crises, and the nursing staff appeared to be inadequately informed about the necessary interventions. The resident expressed concerns about the staff's understanding of their condition, which was not addressed in the care plan. The deficiencies in updating and revising care plans for both residents put them at risk for unmet care needs and unintended health consequences. The facility's failure to promptly revise care plans in response to significant changes in residents' conditions highlights a gap in ensuring that care plans are reflective of current needs and interventions. This oversight was evident in both the management of fall risks for Resident 44 and the management of Addison's disease for Resident 35.
Penalty
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The facility failed to conduct and document required periodic care conferences for two residents, despite multiple comprehensive, quarterly, and significant change MDS assessments and a policy requiring periodic care conferences with resident and/or family participation. One resident with Parkinson’s disease, post-stroke hemiplegia, TIA, DMII, and depression had only two documented care conferences over a year, while another resident with aphasia, cerebrovascular disease, DMII, gait difficulty, coagulation defect, depression, and muscle weakness had no documented care conferences in the past year, aside from a declined invitation to the representative. The UCC confirmed that care conferences were expected to occur quarterly and that no additional documentation existed for either resident.
The facility failed to conduct and complete quarterly interdisciplinary care conferences for multiple residents with complex medical conditions, including cardiovascular disease, COPD, dementia, and psychotic disorders. Although required MDS assessments and care plans addressing issues such as skin integrity, nutritional risk, and psychotropic medication monitoring were in place, the electronic records showed only sporadic care conferences, many of which were marked in error status or left incomplete with missing signatures and sections. Residents and families reported not participating in quarterly care conferences, and a corporate RN confirmed that the conferences were not held as required and that the facility’s policy calling for resident/family involvement and IDT participation in care planning was not followed.
The facility failed to update a cognitively intact resident’s care plan after two separate incidents in which the resident entered another resident’s room despite staff instruction. Following the first incident, staff verbally directed the resident not to enter the other resident’s room and demonstrated an alternate route to the back area for smoking and activities to avoid passing that room. A second incident occurred with the same two residents, and staff again reminded the resident to leave the room. Although the resident had dementia and existing care plan interventions addressing cognitive function and need for verbal cues, the care plan was not revised to include the new, specific interventions related to avoiding the other resident’s room and using the alternate route, as confirmed by the DON.
The facility failed to conduct and document required initial and quarterly care plan conferences with multiple residents and/or their representatives, despite facility policy requiring conferences within seven days of admission and quarterly thereafter. Several residents with complex conditions such as ALS, COPD, diabetes, severe malnutrition, vascular dementia, and chronic respiratory failure had intact cognition and completed MDS assessments, yet had either no care conferences or large gaps between conferences. Some residents reported never being invited to or aware of care plan meetings, and one resident with severe cognitive impairment had no documented initial conference with the responsible party. The Social Service Director and Social Work Director confirmed that conferences were not held or documented, sometimes citing behavioral issues, difficulty reaching family, or undocumented verbal discussions, without the required documentation of attempts, refusals, or explanations in the medical record.
Surveyors found that the facility failed to involve three residents and their representatives in ongoing care planning and care conferences. One resident with a history of cerebral infarction, chronic pain, aphasia, DM, HTN, and AFib reported not recalling any IDT care conference, and his guardian stated she had never been invited to one. Two cognitively intact residents with quadriplegia, toe amputations, atherosclerosis, DM, prior MI, colostomy, malnutrition, alcohol abuse, mood disorder, HTN, contractures, and neurogenic bladder reported having only an initial or no subsequent care conferences and not being shown or informed of their care plans. The SSD stated that admission, quarterly, annual, and as-needed care conferences are held and that residents and responsible parties are invited, but the Administrator confirmed there was no documented evidence of care conferences or IDT plans of care for these residents over an extended period.
The facility failed to conduct required admission and quarterly care conferences in a timely and consistent manner for multiple residents. One resident with stroke-related hemiplegia had no care conferences documented after an early conference, and another resident with ESRD, polyneuropathy, and an above-knee amputation had no care conferences at all and reported being upset and uninformed about discharge planning. A resident with traumatic brain injury and cognitive communication deficit did not receive a 72-hour admission conference, and another resident with a thoracic spinal cord lesion and paraplegia had no quarterly conferences after a certain point. Only one cognitively intact resident with multiple serious diagnoses had a properly documented 72-hour admission conference. These practices did not align with the facility’s policy requiring IDT care conferences at admission, quarterly, annually, with significant change, at discharge as needed, and as needed.
Failure to Conduct and Document Required Care Conferences
Penalty
Summary
The deficiency involves the facility’s failure to complete and document comprehensive care conferences at required intervals in accordance with care plan regulations and facility policy. For one resident with Parkinson’s disease with dyskinesia, cognitive communication deficit, hemiplegia and hemiparesis following cerebral infarction, transient cerebral ischemic attack, type II diabetes mellitus, and major depressive disorder, the record showed multiple MDS assessments over a one-year period, including annual, quarterly, and significant change assessments. However, only two care conferences were documented during the last 12 months, despite the expectation that care conferences be conducted quarterly with the resident and family when possible. The Unit Care Coordinator confirmed that no additional care conference documentation existed for this resident beyond the notes dated 04/21/25 and 01/02/26. A second resident, with diagnoses including aphasia following cerebrovascular disease, cerebral infarction, type II diabetes mellitus, unsteadiness on feet, difficulty in walking, coagulation defect, depression, and muscle weakness, also had multiple MDS assessments completed over the review period, including quarterly and annual assessments. The record contained a note that a care conference was offered to the resident’s representative, who declined to attend, but there was no documentation of any care conferences for the most recent 12 months. The Unit Care Coordinator confirmed that no other care conference documentation was available for this resident. Facility policy stated that periodic care conferences involving the resident, family, and the interdisciplinary team are part of the care planning process, but the required periodic care conferences and corresponding documentation were not completed for these two residents.
Plan Of Correction
THIS PLAN OF CORRECTION SERVES AS BERKELEY SQUARE'S CREDIBLE ALLEGATION OF SUBSTANTIAL COMPLIANCE AS OF June 1, 2026. Without admitting or denying the validity or existence of the alleged deficiencies, Berkeley Square provides the following Plan of Correction: F657 The facility will continue to document completion of care conferences at the required intervals for all residents, including residents #04 & #15. To ensure compliance with this standard the following measures have be taken: 1. The social service designee and the inter- disciplinary team were re-educated by the administrator to the facility policy "Care Conference" on 4/29/26 and verbalized understanding. 2. Care conferences for resident #04 and resident #15 were conducted on or before 4/29/2026 by the interdisciplinary team. 3. Review of all other residents was conducted by the social service designee to validate and ensure that care conference schedule is up to date with timely care conferences scheduled for them on 4/15/2026. Audits of care conferences to be completed weekly for four weeks and then monthly after that by the social service designee. Documentation of the care conference including any identified concerns in the medical record. Administrator to validate audits/compliance and provide additional training as needed. Administrator will present results of these audits to QAPI committee for ongoing monitoring and further direction.
Failure to Conduct and Complete Quarterly Interdisciplinary Care Conferences
Penalty
Summary
The deficiency involves the facility’s failure to ensure that comprehensive care plans were prepared, reviewed, and revised by an interdisciplinary team and that care conferences were scheduled and conducted quarterly, as required by facility policy. For one resident with cerebral atherosclerosis, stage IV kidney disease, and hypertension, records showed multiple timely MDS assessments and a care plan addressing risk for skin breakdown, but only one documented interdisciplinary care conference over an extended period. No additional care conferences were recorded in the electronic health record despite ongoing quarterly and annual assessments. Another resident with atrial fibrillation, COPD, chronic pain, and nutritional risk had an admission assessment and several quarterly MDS assessments completed, along with a care plan addressing nutritional risk and monitoring needs. However, the electronic record showed only one documented care conference, and both the resident and family confirmed they had not participated in quarterly care conferences. A third resident with Alzheimer’s disease, dementia, and psychotic disturbance had multiple quarterly and annual MDS assessments and a care plan for psychotropic medication monitoring, but only four care conferences were documented over a broad time frame, with all marked in error status. One of these assessments was incomplete, with only restorative nursing and nursing sections signed, and the resident’s family confirmed that quarterly care conferences had not occurred. A fourth resident with acute and chronic heart failure and vascular dementia with behaviors had multiple quarterly and annual MDS assessments completed and required staff assistance with ADLs. The electronic record showed only two care conferences, both noted as in error status or in progress, and one was incomplete with only restorative nursing and nursing sections signed. A corporate RN verified that the care conference assessments in the system were in error status, meaning the conferences were not complete and/or lacked required information and signatures, and confirmed that quarterly care conferences for all four residents had not been conducted as required. Review of the facility’s Resident Assessment policy showed that residents were to have the opportunity to discuss their goals of care and that care plans were to be developed by an interdisciplinary team with resident and/or family participation, but this policy was not implemented as written.
Failure to Revise Care Plan After Repeated Resident-to-Resident Incidents
Penalty
Summary
The deficiency involves the facility’s failure to revise a resident’s care plan in response to repeated resident-to-resident incidents and newly implemented staff interventions. Resident #7 was admitted on 11/15/22 with diagnoses including COPD, major depressive disorder, chronic viral hepatitis, mild dementia, and type 2 diabetes. Resident #13, admitted on 01/30/24 with cerebral palsy, osteogenesis imperfecta, type 2 diabetes, major depressive disorder, need for assistance with personal care, convulsions, and aortic stenosis, was involved in two separate incidents with Resident #7 in Resident #13’s room. A nursing note dated 09/27/25 documented that Resident #7 was found in Resident #13’s room, after which staff verbally instructed Resident #7 not to enter Resident #13’s room and demonstrated an alternate route to the back of the facility for smoking and activities so he could avoid passing by Resident #13’s room. A self-reported incident dated 12/07/25 showed a second incident in which Resident #7 was again found in Resident #13’s room and was reminded by staff that he could not be there and needed to leave. Review of Resident #7’s care plan, with a review date of 12/23/25, showed an identified problem of alteration in cognitive function secondary to dementia, with interventions such as assisting with decision making, monitoring for changes in condition and cognition, and offering verbal reminders and cues. However, the care plan contained no revisions to reflect the two resident-to-resident incidents on 09/27/25 and 12/07/25, nor did it include the specific interventions directing Resident #7 not to enter Resident #13’s room or to use the alternate route to the back of the facility. A quarterly MDS 3.0 assessment for Resident #7 indicated he was cognitively intact, did not exhibit behavior symptoms or rejection of care, was independent with transfers, could self-propel in his wheelchair, and required setup to moderate assistance for ADLs. In an interview, the DON confirmed there were two incidents between the residents in Resident #13’s room, that Resident #7 had been educated about not entering that room and about using an alternative route, and that these interventions were not added to Resident #7’s care plan.
Failure to Conduct and Document Required Initial and Quarterly Care Plan Conferences
Penalty
Summary
The deficiency involves the facility’s failure to conduct and document initial and quarterly care plan conferences with residents and/or their representatives as required by regulation and facility policy. The facility policy states that patient care conferences are to be held within seven days of admission, upon significant change, and quarterly thereafter, with the interdisciplinary team developing a comprehensive, person-centered care plan in conjunction with the resident and family or legal representative. For multiple residents, surveyors found missing or significantly delayed care conferences despite completed MDS assessments and intact cognition, and the Social Service Director confirmed that required conferences were not held. For one resident with diagnoses including moderate protein malnutrition, cystic fibrosis, ALS, anxiety, gastrostomy, chronic pain syndrome, major depression, and functional quadriplegia, records showed care conferences only on 02/10/25 and 10/15/25, with no evidence of quarterly conferences in between. Another resident with diabetes, morbid obesity, adult failure to thrive, COPD, chronic respiratory failure, asthma, schizoaffective disorder, anxiety, depression, personality disorder, and PTSD had intact cognition and required varying levels of ADL assistance, yet there was no documented evidence of any plan of care conferences. The Social Service Director verified that quarterly care conferences were not held for these residents. Additional residents were similarly affected. One resident with protein calorie malnutrition, COPD, peripheral vascular disease, and atherosclerosis with leg ulceration had care conferences documented only on 02/05/25 and 04/11/25, with no further quarterly meetings. Another resident with type 2 diabetes, a right below-knee amputation, moderate protein-calorie malnutrition, and chronic kidney disease had intact cognition, but there was no evidence of any care conferences; the resident reported never attending a care conference, and the Social Service Director stated conferences were not done due to the resident’s inappropriate sexual behaviors and inability to reach family, without documentation of attempts or explanations as required by policy. One resident admitted with acute on chronic diastolic heart failure, ulcer of anus and rectum, and type 2 diabetes had an admission care conference, during which the resident requested that the wife not be notified; however, no quarterly care conferences were completed afterward, despite an MDS showing intact cognition. The resident stated they were not aware of any care conferences being held. Another resident with malignant carcinoid tumor of the stomach, severe protein-calorie malnutrition, type 2 diabetes, and vascular dementia, with severe cognitive impairment and a son listed as emergency contact, had no evidence of an initial care conference with either the resident or responsible party. The Social Service Director confirmed there was no initial care conference and could not explain why. A further resident with acute and chronic respiratory failure with hypoxia and hypercapnia, obstructive sleep apnea, and morbid obesity with alveolar hypoventilation had intact cognition and required assistance with ADLs, with documentation that the resident rejected care on some days. The medical record contained no indication that a care conference had been conducted or attempted. The resident reported not being asked to participate in care plan meetings, expressed a desire to go home, and stated dislike of social work interactions, indicating no opportunity to engage in the care planning process. The Social Work Director confirmed there was no documentation of a care conference, acknowledged only a verbal discussion about a potential conference months earlier, and no subsequent attempts or documentation, contrary to the facility’s comprehensive person-centered care plan policy requiring conferences and documentation of refusals or impracticability.
Failure to Involve Residents and Representatives in Ongoing Care Planning
Penalty
Summary
The deficiency involves the facility’s failure to develop and maintain complete, interdisciplinary care plans with resident and representative participation, as required. Record review showed that one resident admitted with multiple diagnoses including cerebral infarction, chronic pain, carotid stenosis, depression, anxiety, aphasia, diabetes, hypertension, atrial fibrillation, and hyperlipidemia had an MDS indicating moderately impaired cognition and moderate depression. This resident reported not remembering ever having a care conference with the IDT to discuss care concerns or his care plan. His guardian, assigned in August 2025, stated she had not been invited to or attended any care conference for him. The Administrator confirmed there was no documented evidence of care conferences or IDT plans of care for this resident since 2024. Two additional residents, both cognitively intact per their MDS assessments and with extensive medical histories including quadriplegia, toe amputations, atherosclerosis of the aorta, diabetes, prior myocardial infarction, colostomy, malnutrition, alcohol abuse, mood disorder, hypertension, contractures, and neurogenic bladder, also reported lack of ongoing care conference involvement. One resident stated he had only one care conference upon admission and had not been invited to or had any additional care conferences, and that he had never seen his care plan or been told what was in it. The other resident reported not being invited to or attending a care conference since transitioning from skilled care to LTC in late 2024 and stated she had not seen her care plan nor been informed of its contents. The SSD reported that care conferences are done on admission, quarterly, annually, and upon request, and that residents and responsible parties are invited, but also acknowledged that few attend. The Administrator verified there was no documented evidence of care conferences or IDT plans of care for these residents since 2024, affecting three of four residents reviewed for care planning and care conferences.
Failure to Conduct Timely Admission and Quarterly Care Conferences
Penalty
Summary
The deficiency involves the facility’s failure to conduct admission and quarterly care conferences in a timely manner and in accordance with its own policy and regulatory requirements. For one resident with cerebral infarction, hemiplegia/hemiparesis, and need for assistance with personal care, the record showed the last care conference occurred on 03/28/25, with no subsequent conferences documented; the Social Services Director confirmed no care conferences had been held since 03/08/25. Another resident with end stage renal disease, polyneuropathy, and an above-knee amputation had no documented care conferences at all since admission, and there was no record of discharge planning discussions; this resident reported being upset about not having a care conference and being uninformed about discharge planning, and the Social Services Director confirmed the absence of any care conferences or proof of discharge planning discussions. A resident with cognitive communication deficit, traumatic brain injury, and need for assistance with personal care had only one care conference documented on 10/22/25, with no care conference held within 72 hours of the admission date of 09/01/25, as confirmed by the Social Services Director. Another resident, cognitively intact and admitted with pleural effusion, end stage renal disease, chronic respiratory failure, heart failure, and malignant neoplasm, had a documented 72-hour admission conference on 12/02/25 with the responsible party, social services, and MDS nurse present, and an identified plan to discharge to the community. A further resident with a complete lesion of the thoracic spinal cord, paraplegia, urologic complications, and neuromuscular bladder dysfunction had care conferences on 09/24/24, 11/25/24, and 02/27/25, but no quarterly care conferences after 02/27/25, which the Social Services Director confirmed. Review of the facility’s “Care Planning Conference” policy dated 03/03/25 showed that interdisciplinary care conferences are to be held on admission, annually, quarterly, with significant change, at discharge as needed, and as needed, to identify problems, needs, goals, and discharge plans, which was not consistently followed for these residents.
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