Inaccessible Survey Results and Missing Complaint Investigations
Summary
The facility failed to ensure that survey results were posted in a location that was easily accessible and visible to residents, family members, and legal representatives. During the Recertification Survey conducted from January 13 to January 21, 2025, it was observed that the survey results were placed in an unlabeled plastic sleeve on a bulletin board across the Finance Department's office, which was not in plain view. This location was down the hall from the main entrance, making it difficult for residents and their families to access. Additionally, the survey results did not include complaint investigations from the preceding three years, which is a requirement. Interviews with residents during a Resident Council Meeting revealed that many were unaware of the location of the survey results. The Director of Nursing and the Administrator both stated that the survey results were temporarily relocated due to construction and redoing of wallpaper. They also mentioned that there were no complaint surveys to include in the results, which contradicts the requirement to have such information available. The lack of proper communication and visibility of the survey results led to the deficiency noted in the report.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Survey results were not accessible to residents. During a resident council meeting, residents said the results were kept in someone's office but did not know whose, and surveyors could not find the binder or any sign showing where it was available. The Administrator stated the binder was locked in the Administrator's office when not present, and staff had no way to provide it without asking the Administrator.
Missing Survey Results Notice: The facility failed to post a notice making annual and complaint survey reports from the past 3 years, along with any POC in effect, available for review upon request in a prominent and accessible area. Observations found no such notice in the common areas, and a cognitively intact resident, a resident’s RP, the Activities Director, the Social Services Manager, and the Administrator all confirmed the required posting was not present.
Survey results were not readily accessible to residents or visitors because the survey book was removed from the lobby and kept in the Administrator's office during renovations. Observations found the book missing from its designated location, and residents at the Resident Council said they did not know where the State inspection results were located and wanted to review them. The Resident Council minutes also showed the location had not been discussed.
Survey Binder Not Kept Current: The facility did not keep the survey binder updated with the most recent complaint survey results for resident, family, or public review. Observation showed the binder had not been updated since 10/01/2025, and the DON acknowledged additional complaint surveys had been completed but were not added to the binder.
Survey findings were not readily accessible to residents and visitors. The 2024 Survey Findings Binder in the Fireplace Room did not include any 2025 or 2026 findings, and observations of the front entry, main dining room, hallway nook, and nursing station found no recent survey postings. The Receptionist was unaware of a survey binder and did not know where the recent findings were located, and the DNS acknowledged the findings were not readily accessible.
Survey results were not readily available for resident and family review. The admission packet and Resident Council minutes did not reference the right to see survey results, the posted resident rights did not include that right, and cognitively intact residents said they did not know where the results were kept or had not seen them. A surveyor could not find the results in common areas, and the DON ultimately produced the only survey results book, which was stored in a drawer at the security officer's desk near the side entrance.
Survey Results Not Accessible to Residents
Penalty
Summary
The facility failed to ensure the Illinois Department of Public Health survey results were accessible to residents. During a resident council meeting, three residents stated that the survey results were in someone's office, but they were unsure whose office it was. After the meeting, surveyors toured the facility and were unable to find the survey results or any sign indicating where the survey results were available. The Administrator stated that the survey results binder was kept in the Administrator's office and was locked when the Administrator was not present, that there was no sign telling residents or visitors where it was located, and that residents would have to ask for it. The facility was unable to provide a policy regarding where survey results should be located.
Missing Survey Results Notice
Penalty
Summary
The facility failed to ensure that a notice stating the availability of all reports related to annual and complaint surveys from the past 3 years, along with any plans of correction in effect, was posted in a prominent and accessible area for resident and family review upon request. Observation of the common areas on 06/22/2026 and again on 06/24/2026 revealed no such notices posted anywhere in the facility. Resident #1’s quarterly MDS with an ARD of 05/20/2026 showed a BIMS score of 15, indicating the resident was cognitively intact. During interviews, Resident #1 stated the facility did not have the required notice posted in a prominent location for residents and families to view. Resident #2’s responsible party also stated the information was not posted in a location that made it readily accessible. S3 Activities Director and S4 Social Services Manager both indicated the notice was not posted as required, and S1 Administrator confirmed there were no notices posted and stated she was unaware the information was required to be posted.
Survey Results Not Readily Accessible to Residents
Penalty
Summary
The facility failed to post notice of the availability of the State survey results so that residents and visitors could easily view them. The facility policy titled, Resident Rights, stated that a resident has the right to examine the results of the most recent survey and any plan of correction in effect. However, during observations on 06/16/2026, 06/17/2026, and 06/18/2026, the survey book was not found in the front entrance lobby where it was designated to be kept. During the Resident Council Meeting, four residents who were alert and oriented stated they did not know where the State inspection results were located and said they would be interested in reviewing them. Review of the Resident Council minutes showed the location of the survey results had not been discussed with residents. The Receptionist stated the survey book had been moved from the lobby area to a drawer and later to the Administrator's office during renovations, and the Administrator confirmed the book remained in his office, meaning residents and visitors could not readily access it without asking for it or entering his office.
Survey Binder Not Kept Current
Penalty
Summary
The facility failed to ensure the most recent survey results were readily accessible to residents, family members, or anyone who wished to review them. On observation, the survey binder was last updated on 10/01/2025, and further review showed that additional completed complaint surveys had not been added. During interview, the Administrator acknowledged the facility had received additional complaint surveys since 10/01/2025 and confirmed the completed complaint survey results were not updated in the survey binder as they should have been.
Survey Findings Not Readily Accessible
Penalty
Summary
The facility failed to ensure that the most recent survey results were readily accessible to residents and visitors. On 6/17/26 at 7:15 AM, the 2024 Survey Findings Binder in the Fireplace Room was observed and it did not contain any 2025 or 2026 survey findings. Later that morning, observations of the front entry, main dining room, hallway nook, and nursing station found no recent survey findings posted or otherwise available. At 8:15 AM, the Receptionist stated she was unaware of the presence of a survey binder and did not know where the recent survey findings were located. At 9:20 AM, the DNS stated she did not know where the recent survey findings were and acknowledged they were not readily accessible to residents and visitors.
Survey Results Not Readily Available for Resident Review
Penalty
Summary
The facility failed to ensure that survey results were readily available for residents and families to easily view. Review of the admission packet provided at admission did not reference the resident's right to ready access to survey results, and the Resident Council meeting minutes did not contain any record that residents were informed of that right. During an observation, the posted resident rights on the wall did not include the right to see the results of previous surveys. During a Resident Council meeting, cognitively intact residents including Resident #71, Resident #61, Resident #86, Resident #88, Resident #92, Resident #106, and Resident #123 stated they did not know where the survey results were kept and had not seen them. A surveyor searched common areas accessible to residents and visitors and could not locate the survey results. The DON was initially unsure of the location of the results, then returned with a survey results book, which was later placed in a drawer at the security officer's desk near the coded side entrance. The DON stated this was the only copy maintained for resident and visitor review, and there was no survey results book near the front entrance.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release August 26, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.