Failure to Obtain Ordered Laboratory Services
Summary
The facility failed to obtain necessary laboratory studies as ordered by a physician for Resident R158, who was identified as being at high risk for pressure sore development and had moisture-associated skin damage. Resident R158, diagnosed with obesity, was 68 inches tall and weighed 231 pounds, which is 25% above the ideal body weight. The physician had ordered blood tests to assess the metabolism of albumin and thyroid function on November 13 and 15, 2024. However, there was no documentation in the clinical records to indicate that these tests were completed as ordered. This deficiency was confirmed during an interview with a licensed nurse, Employee E17, on December 19, 2024.
Plan Of Correction
1. On 12/19/2024 the DON assessed Resident R158 and there were no negative outcomes for failure to obtain laboratory studies of blood. 2. On 1/5/2025 and 1/16/2025 the Nurse Manager obtained laboratory studies per physician's order. The results are pending review by attending physician. 3. On 12/26/2024 the nurse management team reviewed lab orders for the last 3 months to verify the completion of lab orders per physician orders. 4. The IDT team will review lab binders during morning clinical meetings to verify the completion of labs request from the previous day. 5. Education on obtaining laboratory studies as ordered by the physician will be presented to the licensed nurses by 1/16/2025. 6. The DON/designee will conduct audits of lab binders weekly for 4 weeks and monthly for 3 months. Results of the audits will be reviewed at the QAPI meeting held monthly.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Failure to Complete Ordered Lab Tests: Two residents did not receive ordered lab services. One resident with dementia and Alzheimer's disease had a UA with C&S ordered, but no urine sample was obtained and there was no documentation the test was completed; the DON said the physician was not notified. Another resident with diabetes mellitus and CKD had ordered CMP, CBC, and lipid panel monitoring that was not completed as ordered, and the DON stated the lab tests had not been done.
Failure to obtain ordered urine laboratory testing: A resident with dementia, adult failure to thrive, and severe cognitive impairment had a UA and culture ordered along with other labs, but no urine results were found in the EMR or paper chart. Progress notes did not show refusal, inability to obtain the sample, or notification to the provider. The NP, nurse, DON, and Medical Director all stated that the ordered lab work should have been carried out or the provider notified if urine could not be obtained.
Failure to obtain ordered ammonia labs for a resident with epilepsy, hepatic encephalopathy, and alcoholic cirrhosis. The resident had standing orders for ammonia and anticonvulsant levels, but the record lacked an ammonia result after the lab was ordered, and later documentation showed no ammonia level for an extended period. The DON stated the lab missed the draw and that some later lab orders were not entered into MatrixCare.
The facility did not maintain or provide a written agreement with a CLIA-certified laboratory to ensure timely access to required lab services when on-site services were not available. During surveyor review of facility documents and policies, no contract or agreement for laboratory services could be found. The Administrator reported being unable to locate the laboratory services contract, stating that important document binders had been moved during a recent facility-wide evacuation, and the facility was unable to produce any documentation showing how lab services were formally arranged.
A resident with failure to thrive and recurrent UTI symptoms had a physician order for a urinalysis and urine C&S, but the specimen was not obtained and no results were found in the record. The DON later learned the lab did not have the urine specimen and stated there was no indication the facility followed up with the lab regarding the ordered test.
Failure to obtain ordered urine culture after a resident fall. A resident with a history of cardiac arrest, DM2, neuropathy, HTN, anxiety, and muscle weakness was found on the floor next to her bed. The IDT recommended CBC, BMP, UA, and C&S; the CBC, BMP, and urine testing were completed, but the C&S was not completed even after the lab indicated a culture was needed and another urine sample was recommended.
Failure to Complete Ordered Laboratory Testing
Penalty
Summary
The facility failed to ensure ordered laboratory services were completed for 2 residents. One resident with diagnoses including dementia and Alzheimer's disease had a physician order for a urinalysis with culture and sensitivity, but the resident was incontinent and a urine sample was not obtained; there was no documentation that the sample was later collected or that the UA with C&S was completed, and the DON stated the physician had not been notified that the test was not completed. Another resident with diagnoses including diabetes mellitus and chronic kidney disease had physician orders for monthly CMP and CBC testing and a lipid panel every 3 months, but the last CMP and CBC results in the record were from earlier in the year and the last lipid panel result was also not current; the DON stated the laboratory tests had not been completed as ordered and that the order was supposed to be changed to every 3 months but was not entered by the Unit Manager.
Failure to Obtain Ordered Urine Laboratory Testing
Penalty
Summary
The facility failed to ensure laboratory services were provided timely for one resident when a urinalysis and urine culture ordered by the physician were not obtained. The resident was admitted with diagnoses including dementia, adult failure to thrive, and muscle weakness, and the most recent MDS indicated severe cognitive impairment. The active physician orders included a UA and culture, along with a CBC and BMP, to be drawn on 3/31/26, but review of the electronic medical record and paper record failed to show any UA or culture results for the resident. Progress notes did not indicate that the resident refused to provide a urine sample, was unable to provide one, or that the physician or NP was notified that the urine was not obtained. During interviews, the NP stated she expected physician orders to be implemented as written and was not aware that a urine was never obtained; she said she would have expected staff to attempt straight catheterization or, depending on blood work results, discontinue the order if notified. Nursing staff and the DON stated that if urine could not be obtained, the provider should have been contacted, and the Medical Director stated he would expect orders to obtain urine or other lab requests to be implemented.
Failure to Obtain Ordered Ammonia Laboratory Testing
Penalty
Summary
The facility failed to obtain ordered laboratory testing for a resident with epilepsy, cystic kidney disease, hepatic encephalopathy, and alcoholic cirrhosis who had standing orders for ammonia, divalproex, and levetiracetam levels every second Monday of February, May, August, and November. The resident’s record showed ongoing monitoring for elevated ammonia levels and medication management involving levetiracetam, divalproex, lactulose, and rifaximin. A care plan identified the resident as at risk for functional decline due to toxic encephalopathy and included interventions to obtain lab draws as ordered and send them to the physician for review. The record showed that after neurology raised concern about continued divalproex use because of chronically elevated ammonia levels, an ammonia level was ordered for a lab draw, but the 7/10/25 lab review lacked an ammonia result. Subsequent notes documented additional ammonia orders and provider review, yet the clinical record lacked documentation of an ammonia level from 7/7/25 through 8/10/25. During interviews, the DON stated the lab did not draw the ammonia level on 7/10/25 and that the requisition had been entered in MatrixCare but the lab missed it. The DON also stated the facility had not entered orders for ammonia labs ordered later, and the ADON was responsible for following up on lab draws and entering lab orders.
Failure to Maintain Written Agreement for Laboratory Services
Penalty
Summary
The facility failed to maintain and provide a written agreement with a Clinical Laboratory Improvement Amendments (CLIA)-certified laboratory to ensure timely availability of required laboratory services when such services are not provided on-site. During document and policy review, surveyors were unable to identify any written agreement or contract verifying arrangements for laboratory services. In an interview, the Administrator reported being unable to locate the requested laboratory services contract at the time of survey, explaining that binders containing important documents had been relocated following a recent facility-wide evacuation. The facility ultimately could not produce documentation verifying how laboratory services are formally arranged and maintained in compliance with regulatory requirements. No specific residents, medical histories, or clinical conditions were described in the report in relation to this deficiency.
Failure to Obtain Ordered Urinalysis and Urine Culture
Penalty
Summary
The facility failed to ensure laboratory services were provided for one resident when a urinalysis with culture and sensitivity ordered by the physician was not obtained. Resident #2, who was admitted in July 2025 with a diagnosis of failure to thrive, was seen by the physician for recurrent urinary tract infection symptoms and dysuria. On 11/11/25, the physician ordered a urinalysis and a urine culture and sensitivity, and a nursing progress note on 11/12/25 documented that the resident had been seen the previous evening with an order to collect urine and send it for culture and sensitivity. Review of the paper and electronic medical record on 1/15/26 did not show urinalysis results from November 2025. During an interview on 1/20/26, the DON stated he contacted the lab and learned they did not have the urine specimen from November 2025, and he found a lab slip indicating the specimen required recollection and a new order if results were still needed. He also stated he was not sure whether the lab had notified him that the specimen was not collected and that there was no indication the facility had followed up with the lab regarding the urinalysis.
Failure to Obtain Ordered Urine Culture After Fall
Penalty
Summary
The facility failed to obtain a urine culture and sensitivity after a resident was found on the floor next to her bed. The resident had diagnoses including history of cardiac arrest, type 2 diabetes, neuropathy, hypertension, generalized anxiety, and muscle weakness. After the fall, the interdisciplinary team recommended labs including a CBC, BMP, urinalysis, and culture and sensitivity. The facility completed the STAT CBC, BMP, and urine testing, and the lab indicated a culture with results to follow, but the culture was not completed. During interview, the Regional Nurse Consultant stated the lab was unable to obtain a C&S and recommended collecting another urine sample, but this was not completed, and the resident was started on a prophylactic antibiotic to treat the urinary tract infection.
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