F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
D

Improper Catheter Care and Infection Control Deficiency

Elderwood At WilliamsvilleWilliamsville, New York Survey Completed on 01-21-2025

Summary

The facility failed to provide appropriate care for a resident with an indwelling catheter, leading to a deficiency in managing the catheter and preventing urinary tract infections. The resident, who had a history of urinary tract infections and other urinary conditions, was observed with their foley catheter drainage bag improperly positioned above the level of the bladder, which is against the facility's policy. The drainage bag was also placed on the floor, and the tubing was kinked, both of which pose infection control risks. During multiple observations, staff members were seen placing the drainage bag in incorrect positions, such as on the wheelchair handle or armrest, and even directly on the floor. These actions were contrary to the facility's policy, which requires the drainage bag to be hung below the bladder level to ensure proper urine flow and prevent backflow, which can lead to infections. Interviews with staff, including certified nurse aides and registered nurses, confirmed that the drainage bag was not handled according to the established procedures. The facility's medical director and infection preventionist highlighted the increased risk of infection due to improper handling of the catheter drainage system. The staff's failure to adhere to proper catheter care protocols, such as ensuring the drainage bag was not touching the floor and was positioned correctly, contributed to the resident's risk of developing another urinary tract infection. The deficiency was identified through observations, interviews, and record reviews conducted during the standard survey.

Plan Of Correction

Plan of Correction: Approved February 13, 2025 What corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice? Resident # 53 was evaluated by the medical provider and noted to be free from infection or signs of UTI. How you will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken? All residents utilizing a foley catheter are at risk for the same deficient practice. A full house audit was completed on 2/10/25 to ensure all Foley drainage bags were kept below the residents’ bladder with tubing free of kinks and not placed on the floor. There was no further deficient practice noted. What measures will be put in place or what systemic changes you will make to ensure that the deficient practice does not recur? The facility’s policy titled Catheter Daily Care (Indwelling) was reviewed and no changes are necessary. All nursing staff will be re-educated by the Infection Preventionist on proper care and placement of foley bags and tubing to ensure residents who have an indwelling (Foley) catheter receive the appropriate care and services to manage catheters. How the corrective action(s) will be monitored to ensure the deficient practice will not recur, i.e., what quality assurance program will be put into practice? The Unit Managers will complete weekly observation audits x 4 weeks, then monthly x 2 months ensuring all foley drainage bags are properly placed below the bladder, that the drainage bag is properly secured before and after transfers, that there is no obstructed urine flow from improperly placed tubing, and that the drainage bag or tubing is not touching the floor. Results of all audits will be submitted to the QA committee for review and results will be reviewed monthly. The Director of Nursing will be responsible for overseeing the completion of this plan of correction and will be completed on (MONTH) 12, 2025.

Penalty

Inspection fine: $75,553
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

Below are regulatory guidelines relevant to this citation:

See other F0690 citations
Catheter Bag Left on Floor Beside Bed
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with an indwelling urinary catheter, ordered for urinary retention related to hydronephrosis, was observed in bed with the catheter collection bag lying flat on the floor beside the bed and containing urine. The resident said an aide had helped her back to bed after breakfast, and one aide confirmed she assisted the resident but forgot to hang the bag from the bed frame as she normally would. The DON and Administrator stated catheter bags were expected to be kept off the floor.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Care and Securement Not Maintained
E
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

Catheter care and securement were not maintained for three residents with indwelling catheters. One resident's drainage bag was found lying in bed with tubing under the leg and no strap in place, another resident's tubing was under the leg with no strap present, and a third resident received catheter care from a CNA who cleansed the catheter using a back-and-forth motion and reused the same wipe instead of cleaning away from the penis in one direction. The DON and other staff stated the bag should be below the bladder, the strap should secure the tubing, and catheter care should be performed using proper technique.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Drainage Bag Positioned Above Bladder Level
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a catheter for neurogenic bladder, impaired cognition, and total bowel/bladder incontinence had a catheter drainage bag repeatedly observed hooked on a wheelchair arm rest above bladder level. The tubing contained urine that had not drained down, the resident tried to move the tubing to drain it, and staff interviews confirmed the bag should have been positioned below the bladder; one RN also stated the resident was on antibiotics for a bladder infection.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Foley Bag Placed at Bladder Level During Incontinent Care
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

Foley Bag Placed at Bladder Level During Care: A resident with an indwelling Foley catheter, severe cognitive impairment, and obstructive uropathy had his drainage bag emptied and then placed on the bed at bladder level during perineal care. Observation showed urine moving back toward the catheter insertion site while the resident was repositioned. Staff interviews confirmed the bag should remain below the bladder at all times, and the facility policy required the drainage bag to be positioned lower than the bladder to prevent backflow.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Unsecured Foley Catheter and Incomplete Incontinent Care
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a Foley catheter was observed with the tubing not secured to the leg during care, and staff acknowledged it should have been secured to prevent pulling and injury. In a separate observation, two CNAs provided incontinent care to another resident with bowel incontinence and an indwelling catheter but did not clean the inner thighs or right buttock area before applying a clean brief, despite the care plan and facility policy requiring thorough perineal cleansing.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Bag and Tubing Left in Contact With Floor
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a catheter was observed with the catheter bag and tubing exposed outside the privacy bag and resting directly on the floor, and the resident moved the wheelchair over the bag. An RN later confirmed that catheter bag and tubing should not be in direct contact with the floor.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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