F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
D

Improper Use of Bed Rails for Cognitively Impaired Resident

Charlene Manor Extended Care FacilityGreenfield, Massachusetts Survey Completed on 11-06-2024

Summary

The facility failed to ensure the correct use of bed rails for a resident, who was admitted with conditions including cerebral palsy, a wound of the foot, and memory deficit. The resident was assessed as severely cognitively impaired and required assistance for mobility. The physician had ordered quarter-size side rails for the resident, but observations revealed that the facility staff positioned the bed rails in the upward half-rail position along the middle of the bed, contrary to the physician's orders. The facility's policy on side rails, which requires an assessment of the resident's mobility and cognitive functioning, was not adhered to. The resident's nursing admission assessment indicated the use of quarter upper rails was appropriate, and the side rails were not considered a restraint. However, the staff positioned the side rails in a manner that was not assessed or ordered, potentially increasing the resident's risk for limited mobility and injury. Interviews with facility staff, including CNAs and the Unit Manager, revealed a lack of awareness and adherence to the assessed and ordered use of side rails. The CNAs believed the half-rail position helped the resident with mobility and security, but the Unit Manager and DON confirmed that the resident had not been assessed for the use of half rails, and the physician's order for quarter rails was not followed. The DON acknowledged that a reassessment should have been completed if the resident required a different use of side rails.

Penalty

Inspection fine: $52,192
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

Below are regulatory guidelines relevant to this citation:

See other F0700 citations
Failure to Assess and Obtain Consent Before Bed Rail Use
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

Failure to assess and obtain consent before bed rail use for two residents. Two cognitively intact residents with diagnoses including AFib, HTN, arthritis, CAD, and HF were observed with bed rails on their beds even though their MDSs indicated no bedrail use. Both records lacked a bedrail assessment, consent, and education, and the DON confirmed no assessment had been completed before the rails were installed.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Assess Bed Rail Entrapment Risk and Mattress Settings
J
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

A resident with severe cognitive impairment and total dependence for care fell from bed after an air mattress was set too high for the resident’s weight, causing the mattress to overinflate and push the resident into a siderail. The resident’s arm became trapped in the rail and the resident sustained neck and sternum injuries. The record also showed no siderail entrapment assessment for the resident, and multiple other residents with air mattresses and siderails also lacked documented side rail assessments.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Reassess Bed Siderail Safety Led to Resident Injury
G
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

A facility failed to complete ongoing reassessments of bed siderail safety for a resident with severe cognitive impairment and total dependence for bed mobility. The resident continued using the siderails for months without the required review, and later developed bruising and a traumatic posterior shoulder dislocation after the arm was reportedly caught in the rail. An internal investigation and later assessment found the siderails were unsafe and no longer indicated.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Assess and Obtain Consent for Bed Rail Use
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

Failure to Assess and Obtain Consent for Bed Rail Use: Two residents had one-quarter bed rails in place with physician orders for positioning and mobility, but the clinical record lacked documented bed rail safety assessments and signed informed consent. One resident had moderately impaired cognition and the other had severely impaired cognition; both were observed with the rails up and locked in place. The ADM and DON acknowledged the assessments and consents were missed, and staff stated the required documentation should have been completed before bed rail use.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Document Alternatives and Monitor Bed Rail Use
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

A resident with acute and chronic respiratory failure with hypoxia, Type 2 DM with hyperglycemia, generalized muscle weakness, and impaired cognition was placed in four locked bed rails for fall risk. The record showed only one alternative intervention, one-to-one activities and supervision, with no documented evidence explaining why it was ineffective, and the DON stated there was no documented active order for a low bed or other alternative. The resident was observed asleep with all four bed rails up and locked, and the care plan and active orders did not show monitoring for safe bed rail use.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Assess Bed Rail Entrapment Risk
J
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

Failure to Assess Bed Rail Entrapment Risk: A resident with severe cognitive impairment and multiple medical conditions was placed in a bed with assist rails without documented assessment for appropriateness, documented alternatives, or informed consent. Staff later found the resident with his head and neck trapped between the mattress and the assist bar, unresponsive and not breathing, and CPR was started before EMS transported him to the hospital. The resident was admitted with cardiac arrest and diffuse hypoxic injury and later expired.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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