Deficiency in Staff Training Program
Summary
The facility failed to develop, implement, and maintain an effective training program for all new and existing staff, affecting 17 employees reviewed for training requirements. The deficiency was identified through interviews and record reviews, revealing that the facility did not provide mandatory annual training on various essential topics such as Communication, Residents Rights, Quality Assurance and Performance Improvement (QAPI), Infection Control, Ethics, Behavioral Health, HIV, Falls, and Restraints. This lack of training was evident across multiple staff roles, including Cooks, Maintenance, Admissions, Certified Nursing Assistants (CNAs), Medication Aides, Licensed Vocational Nurses (LVNs), Registered Nurses (RNs), and administrative staff. Personnel records showed that employees hired as far back as 1996 and as recently as 2023 had not received the required annual training. For instance, a CNA hired in 2010 had no evidence of training in Communication, QAPI, Behavioral Health, HIV, and Restraints. Similarly, a Med Aide hired in 2022 lacked training in Dementia, QAPI, Behavioral Health, and Falls. The HR Manager, responsible for assigning these trainings through an online system, acknowledged the oversight, attributing it to a challenging year. Interviews with the HR Manager and the Administrator highlighted the importance of these trainings in ensuring residents receive proper care and are protected from poor treatment, abuse, and neglect. The facility's policy on in-service training, dated August 2022, outlined the required training topics and emphasized the necessity of completing these trainings before staff provide services to residents and annually thereafter. However, the facility failed to adhere to these policies, as evidenced by the lack of documented training across the reviewed personnel records.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Missing QAPI Training for CNAs: Mandatory yearly QAPI in-service training was not documented for 5 sampled CNAs. The facility assessment listed several yearly staff training topics and competencies, but QAPI was not included in the training plan. The NHA confirmed CNAs are required to complete yearly in-service hours and stated CNA training should include QAPI, though the facility does not provide training directly titled QAPI.
Failure to Provide Required QAPI Training to Nurse Aides: Five of five nurse aides reviewed did not complete annual QAPI education. Personnel records and continuing education transcripts showed no QAPI training for each aide, and the NHA confirmed the missing training during interview. The job description required staff to complete assigned education and training as required by law or regulation.
Mandatory QAPI training was not completed for an NA reviewed by surveyors. Personnel record review showed no evidence that the NA had completed QAPI education within the last year, and the DON confirmed the records were not found. The facility policy identified QAPI as a mandatory in-service training class, but did not state how often it must be completed.
An LPN did not receive required QAPI training during the past year of employment. Review of the personnel and training records showed no documentation of QAPI education, and the IP confirmed the missing training for one of five direct care staff reviewed.
Mandatory QAPI training was not documented for 2 of 2 non-direct staff reviewed. Housekeeper-PP and Cook-QQ had records for resident rights, abuse/neglect/exploitation, infection control, and compliance & ethics, but surveyors could not locate QAPI training in their files. The NHA, DON, and Senior VP of Clinical Compliance & Quality discussed how in-services are assigned, and the Senior VP later stated QAPI training was not available for these staff.
Mandatory QAPI training was not documented for five of five employees reviewed, including a dietary manager, CNAs, a housekeeping aide, and a contracted travel LPN. The DON said staff were informed about PIPs through department managers but did not receive training on the elements and goals of the QAPI program. The HR director said QAPI training had not been assigned and was not recognized as required, and the CEO acknowledged required training was incomplete. The facility policy required ongoing education for personnel, but QAPI was not listed as required training.
Missing QAPI Training for CNAs
Penalty
Summary
Mandatory yearly QAPI in-service training was not included for 5 of 5 randomly sampled CNAs: CNA J, CNA K, CNA L, CNA M, and CNA N. The facility assessment, last reviewed 1/2026, stated that staff would receive training and education upon hire, yearly, and as needed, and listed topics such as communication, resident rights, abuse, infection control, and culture change, along with competencies including person-centered care, ADLs, disaster, infection control, and caring for persons with Alzheimer's or another dementia. Surveyor review noted that QAPI training was not included in the facility's training plan. During interview on 7/02/26, the NHA stated that CNAs are required to complete 12 hours of yearly in-service/education and confirmed that CNA yearly training should include QAPI. The NHA also stated the facility does not provide training directly titled QAPI, but instead presents interventions and actions put in place for issues identified. Review of the Nurse Aide In-Service Records for CNA J, CNA K, CNA L, CNA M, and CNA N showed they did not receive documented mandatory yearly QAPI in-service training.
Failure to Provide Required QAPI Training to Nurse Aides
Penalty
Summary
Mandatory training on the facility’s Quality Assurance and Performance Improvement (QAPI) Program was not provided to five of five nurse aides reviewed: Nurse Aides 6, 7, 8, 9, and 10. Review of the nursing assistant job description showed that nurse aides were required to complete or attend all training and education as assigned and as otherwise required by applicable law, rule, or regulation. Personnel records showed Nurse Aide 6 was hired on February 19, 2019; Nurse Aide 7 on August 21, 2017; Nurse Aide 8 on November 23, 2012; Nurse Aide 9 on June 24, 2021; and Nurse Aide 10 on November 7, 1995. Review of each nurse aide’s continuing education transcript showed no annual education regarding QAPI training. The Nursing Home Administrator confirmed in an interview on June 16, 2026, at 2:27 p.m. that Nurse Aides 6, 7, 8, 9, and 10 did not complete the required QAPI education. The deficiency was cited under 28 Pa. Code: 201.14(a) Responsibility of Licensee and 28 Pa. Code: 201.20(a) Staff Development.
Failure to Complete Mandatory QAPI Training
Penalty
Summary
Mandatory QAPI training was not completed for 1 of 10 staff members reviewed, nursing assistant (NA)-J. Review of personnel records showed NA-J had not completed education that included QAPI in the last year. During an interview, the DON was informed that QAPI training records for NA-J were not found in the records provided, and the DON stated that QAPI training was expected to be completed annually. No additional records were received showing that NA-J had completed QAPI training within the last year. The facility's undated Staff Development Program policy stated that all personnel must participate in initial orientation and regularly scheduled in-service training classes, and identified QAPI training as a mandatory in-service training class, but it did not specify how often the training should be completed.
Failure to Provide Required QAPI Training
Penalty
Summary
Mandatory training on the facility’s QAPI Program was not provided to one of five direct care staff reviewed, an LPN identified as Employee E7. Review of the personnel file showed the LPN was hired on 8/1/24, and review of the education training records on 6/3/26 showed no documentation of QAPI education during the past year of employment as required. During an interview on 6/3/26 at 10:30 a.m., the Infection Preventionist, Employee E16, confirmed that the facility failed to provide QAPI training to one of five direct care facility staff.
Failure to Provide QAPI Training to Non-Direct Staff
Penalty
Summary
Mandatory training on the facility’s QAPI Program was not provided to 2 of 2 non-direct staff reviewed. Housekeeper-PP, hired 3/28/25, had training records showing resident rights and responsibility, abuse, neglect, exploitation, infection control, and compliance & ethics, but surveyor was unable to locate any QAPI training. Cook-QQ, hired 4/27/21, also had records showing resident rights and responsibility, abuse, neglect, exploitation, infection control, and compliance & ethics, but surveyor was unable to locate QAPI training in the 2025-2026 training records. On 6/3/26, the surveyor requested training records for Housekeeper-PP and Cook-QQ and later met with the NHA-A, DON-B, and Senior VP of Clinical Compliance & Quality-VV to ask how in-services are assigned and who is responsible for training non-nursing staff. NHA-A stated in-services are assigned monthly and additional training is assigned as needed, and that she provides one-on-one or shift-to-shift training with other departments along with department heads. Senior VP of Clinical Compliance & Quality-VV stated employee training is through the support center compliance department for required trainings, and later informed the surveyor that QAPI training was not available for Housekeeper-PP and Cook-QQ.
Missing QAPI Training for Newly Hired and Contracted Staff
Penalty
Summary
Mandatory training on the facility’s Quality Assurance and Performance Improvement (QAPI) program was not provided to five of five employees reviewed: dietary manager G, CNA O, contracted travel CNA Z, housekeeping aide Y, and contracted travel LPN R. Personnel record review showed these employees were hired between 7/28/25 and 4/27/26, and there was no documentation that they received training on the elements and goals of the facility’s QAPI program. Interviews confirmed the training gap. The DON stated she managed QAPI meetings and that staff were informed about performance improvement plans through their department manager, but staff did not receive training on the elements and goals of the QAPI program. The HR director stated she was responsible for assigning required staff training, but QAPI training had not been assigned and she was not aware it was a required topic. The CEO acknowledged that required training had not been completed. The facility’s August 2018 Required Annual Training of Long-Term Care Healthcare Workers policy stated training was to be completed in accordance with state and federal regulations and that the provider would maintain a formal orientation program and ongoing education program for all personnel; however, QAPI elements and goals were not listed as required staff training in the policy.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release August 26, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.