Failure to Document and Execute Tracheostomy Care Orders
Summary
The facility failed to obtain physician orders and complete tracheostomy treatment orders for a resident requiring tracheostomy care and maintenance. The resident, who had diagnoses including anoxic brain damage, bronchiectasis, and tracheostomy status, was admitted to the facility and later discharged to the hospital on multiple occasions. The facility's Tracheostomy Care Policy required documentation of procedures completed, the condition of the stoma and surrounding skin, the resident's tolerance of the procedure, and any provider notification of unexpected or abnormal findings. However, the resident's medical record showed a lack of documentation for changing suction equipment, suctioning secretions, and changing tracheostomy ties as ordered. The resident's Physician Orders included continuous oxygen monitoring, weekly and PRN changing of the suction system and tracheostomy equipment, and PRN suctioning of the airway. Despite these orders, the Medication and Treatment Administration Record (MAR/TAR) showed no documentation of these tasks being completed between specific dates. The resident experienced low oxygenation saturation during activities of daily living care and was given high flow oxygen and suctioning by nursing staff until EMS arrived. Similar incidents occurred during subsequent admissions, with no further orders obtained regarding tracheostomy care and no documentation of required tasks in the MAR/TAR. Interviews with facility staff, including a Registered Nurse, the Assistant Director of Nursing, the Director of Therapy Services, and the Director of Nursing, revealed that staff were expected to follow and document orders as written on the MAR/TAR. However, there was a lack of oversight and documentation, particularly during night shifts when nursing staff were solely responsible for tracheostomy care. The facility had a clinical meeting to verify order sets for each resident, but respiratory therapy order audits were not provided. The Director of Therapy Services expected tracheostomy orders to be re-ordered or changed per the resident's discharge orders when returning or arriving at the facility, but this was not consistently done.
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