F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
J

Failure to Recognize and Respond to Change in Condition

Pecan Bayou Nursing And RehabilitationBrownwood, Texas Survey Completed on 07-26-2024

Summary

The facility failed to provide necessary treatment and services to a resident, leading to a significant deficiency. The resident, an elderly female with a history of fractured femur, breast cancer, and muscle weakness, was admitted to the facility without any respiratory or cardiac diagnoses. Despite having a full code status, the resident experienced a change in condition, including low oxygen saturation, vomiting, and pain, which were not adequately assessed or addressed by the nursing staff. LVN A, who was responsible for the resident's care, did not recognize the change in condition as significant and failed to notify the physician or perform necessary assessments. The resident's oxygen saturation was critically low, and although supplemental oxygen was administered, no follow-up assessments or monitoring were conducted. The lack of proper documentation and communication with the physician resulted in a delay in care, ultimately leading to the resident's cardiac and respiratory arrest and subsequent death after being transferred to the hospital. Interviews with facility staff, including the DON and the physician, revealed that the physician was not informed of the resident's condition change, which was considered significant. The physician stated that had she been notified, she would have initiated treatment or transferred the resident to the emergency room earlier, potentially preventing the adverse outcome. The facility's failure to adhere to its policies on change of condition and oxygen administration contributed to the deficiency, placing residents at risk of not receiving timely emergency care and life-saving treatments.

Removal Plan

  • An audit was completed by the DON and/or designee to identify all residents who were at risk for having a change in condition related to their disease process including reviewing all Oxygen orders. No residents were identified to be affected.
  • DON and ADON were educated by CSD on identification of change of condition, e-interact stop and watch tool, and notification to physician when changes of condition are observed in residents.
  • Change in condition will be reported/monitored with the Stop and Watch tool and SBAR.
  • When a change in condition has been identified it will be placed on the shift-to-shift charge nurse report and also reported in the morning clinical meeting by the charge nurse.
  • The physician will be notified via telephone, if no response the nurse will call the DON and/or Administrator and the Medical Director will be notified. The notification will be documented in the resident medical record.
  • An in-service was initiated for all Licensed Nurses, on change of condition, notifying the physician of changes. All staff who are unable to attend will be required to complete training before their next scheduled shift. Inservice was completed and will be monitored and review for effectiveness by DON During QAPI.
  • An in-service was initiated for all staff by the DON and/or designee on the importance of completing stop and watch forms when there are changes of condition noticed in residents. All nursing staff unable to attend will be required to complete training before their next scheduled shift. Inservice was completed and will be monitored and review for effectiveness by DON During QAPI.
  • The ADON, DON and/or designee will review the facilities hour summary report in PCC 5 days per week in the morning clinical meeting for 4 weeks and then ongoing to identify any resident who has had a change in condition or has symptoms that may trigger an acute decline requiring medical attention.
  • Licensed and trained nursing staff will ensure the physician has been notified and interventions implemented. Any identified concerns will be addressed immediately, and additional training will be provided as needed.
  • The DON and Nurse Manager will review all stop and watch forms completed by all staff in morning meetings to help identify observed changes in condition and to ensure the physician has been notified.
  • The weekend supervisor and/or designee was in-serviced by DON on how to review the hour report from PCC and the stop and watch tools on Saturdays and Sundays to ensure that any residents with a change in condition are identified.
  • Nursing staff will contact the physician and ensure appropriate orders and interventions are in place.
  • Newly hired staff, agency, and PRN staff will be trained on the stop and watch tools, changes in condition, verification of orders, notification to physician during orientation by the DON or designee. Staff unable to come to receive training will be required to completed training before their next scheduled shift.

Penalty

Fine: $48,415
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

Below are regulatory guidelines relevant to this citation:

See other F0684 citations
Failure to Follow Physician Orders for Insulin, Weight Monitoring, and Lab Tests
D
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

Surveyors found that staff did not follow multiple physician orders for three residents. A resident with diabetes received ordered insulin even when blood glucose readings were below the ordered hold parameter. Another resident with cerebral palsy, DM, and heart failure had repeated significant overnight weight gains without evidence that the physician was notified as ordered. A third resident with anemia and CKD had ordered CBC and CMP lab tests that were not documented as completed. The DON confirmed there was no documentation that these physician orders were carried out.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Implement Ordered Bowel Protocol for Constipation Management
D
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

A resident with multiple medical conditions, including respiratory disorders and diabetes, had physician orders for scheduled laxatives and a three-step PRN bowel protocol to be used when no bowel movement occurred within specified timeframes. Over a four-day period without a documented BM, the MAR showed that none of the ordered bowel protocol steps were administered, and there was no documentation of bowel care on one of those days. Facility records also lacked any notes of medication refusal or staff education regarding bowel care, and leadership confirmed the absence of documentation and implementation of the ordered bowel protocol.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Reevaluate Blood Glucose After Treatment for Hyperglycemia
D
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

A resident with Alzheimer's disease and type II DM, who required extensive assistance with ADLs and was receiving scheduled Lantus and sliding-scale Humalog, experienced a severely elevated blood glucose level. The on-call provider was notified and ordered an additional dose of lispro insulin with a directive to recheck the blood glucose after administration. Nursing staff administered the extra insulin but did not document any follow-up blood glucose check, and the DON confirmed that this reevaluation was required by the facility's abnormal blood glucose policy and was not completed or documented.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Assess and Notify Providers for Abnormal Blood Glucose Levels
K
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

The facility failed to follow professional standards and physician orders for multiple diabetic residents by not consistently assessing and responding to abnormal capillary blood glucose (CBG) results. Several residents with diabetes and comorbid conditions such as CKD, CHF, CAD, COPD, dementia, ESRD, and heart failure had repeated CBG readings in both hypoglycemic and hyperglycemic ranges, including values below 70 mg/dl and above 400 mg/dl, without documented provider notification, rechecks, or clinical assessment. Some insulin and CBG monitoring orders lacked clear parameters for provider notification, and in at least one case a resident left on a leave of absence after a markedly elevated CBG without reevaluation. Although LPNs described appropriate protocols for managing low and high blood sugars during interviews, the documentation in the medical records did not show that these steps were consistently implemented or recorded, leading to an immediate jeopardy finding related to quality of care.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Assess and Respond to Post‑Fall Hip Pain and Mobility Decline
G
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

A resident with dementia, osteoporosis, and prior femur fracture experienced an unwitnessed fall and subsequently developed severe hip pain and decreased ability to ambulate and transfer. Nursing staff failed to document the fall on the day it occurred, did not complete comprehensive lower‑extremity or mobility assessments, and repeatedly charted pain scores of 0 despite the resident’s complaints and nurse aide reports of significant pain with movement and increased assistance needs. An NP evaluated the resident for hip pain but was not informed of the fall, did not assess the hips or legs, and treated the pain as baseline neuropathic discomfort. Over several days, PRN acetaminophen was given intermittently without consistent pain scoring, multiple shifts lacked progress notes or assessments, and aides assumed nurses were aware of the resident’s worsening pain and functional decline. Bilateral hip x‑rays were eventually ordered after internal communication about hip pain, and the report later showed an acute displaced femoral neck fracture, after which the resident was sent to the hospital and underwent a left hip hemiarthroplasty.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Assess, Notify, and Monitor Resident After Facial Trauma
D
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

A resident with Parkinson’s disease, osteoporosis, and osteoarthritis reported being punched in the face by another resident, resulting in facial bruising. The resident’s MDS showed intact cognition, and a change in condition evaluation documented the assault; however, the MD was not notified until more than a day later. The care plan directed licensed nurses to assess the resident’s body, and staff observed a purplish bruise on the right lower eyelid/orbital area, but this was not documented in the progress notes. Required every-shift monitoring for 72 hours after the change in condition was not documented on multiple day shifts. The DON confirmed lack of awareness of the bruise and acknowledged missing documentation and monitoring, despite facility policies requiring immediate provider notification and complete, accurate charting of changes in condition.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

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