Incorrect Contact Information on Discharge Notice
Summary
The facility failed to ensure that a resident's discharge notification contained the correct contact information for appeal rights. This deficiency was identified for one resident out of a sample of five, in a facility with a census of 149 residents. The issue arose when the discharge notice, dated 10/31/23, was sent to the resident's Durable Power of Attorney (DPOA) with incorrect contact information for the Department of Health and Senior Services (DHSS) Appeals Unit. Additionally, the notice did not include the required contact information for the Missouri Protection and Advocacy Agency, which is necessary for Medicare and Medicaid certified facility residents with developmental disabilities. The deficiency was discovered during the resident's appeal process, leading to the dismissal of the 30-day discharge notice due to the incorrect contact information. The facility's policy on transfers and discharges, dated 3/5/19, mandates proper notification and assistance to residents and families in accordance with federal and state-specific regulations. The error in the discharge notice was confirmed during interviews with the Operations Coordinator and the Administrator, who acknowledged the incorrect contact information and the subsequent discovery during the appeals process.
Penalty
The facility failed to notify the Ombudsman when residents were transferred or discharged, affecting three residents. A resident with cirrhosis and chronic kidney disease, another with malignant neoplasm and candida sepsis, and a third with portal vein thrombosis and major depressive disorder were not reported to the Ombudsman upon discharge. The DON confirmed the oversight, and the facility lacked a notification policy.
The facility failed to provide required transfer/discharge notices to residents and their representatives, affecting four residents who were sent to the hospital without proper notification. The facility's policy requires such notices to be given in an understandable manner, but this was not followed, as confirmed by the administrator.
The facility failed to notify the Ombudsman when two residents were transferred to the hospital. One resident with moderate cognitive impairment was admitted to the hospital multiple times without notification, and another resident with multiple health issues was discharged without informing the Ombudsman. The Social Services Director confirmed the lack of notifications since April 2024, despite facility policy requiring such notifications.
A facility failed to notify the State Ombudsman of a resident's transfer to the hospital. The resident, who had severe cognitive impairment and multiple medical conditions, was not given appropriate transfer notice. The facility's administrator confirmed that they had not been submitting transfer information to the Ombudsman, based on prior communication indicating it was unnecessary.
The facility failed to notify the local Ombudsman of transfers for two residents, one with complex medical issues and another with multiple sclerosis and cellulitis, to the emergency room. Despite documentation of the transfers and provision of bed hold policies, there was no evidence of Ombudsman notification, confirmed by facility staff.
The facility failed to provide written notices of transfer or discharge to residents when they were sent to the hospital, affecting four residents. The deficiency was confirmed through record reviews, staff interviews, and policy reviews. The residents involved had intact cognition, and the facility's policy required a notice of transfer for emergency transfers or discharges, which was not adhered to.
Failure to Notify Ombudsman of Resident Discharges
Penalty
Summary
The facility failed to notify the Ombudsman when residents were transferred or discharged, affecting three residents out of four reviewed for discharge. Resident #69, who had diagnoses including cirrhosis of the liver and chronic kidney disease, and Resident #174, with conditions such as malignant neoplasm and candida sepsis, were not reported to the Ombudsman upon discharge. Additionally, Resident #175, diagnosed with portal vein thrombosis and major depressive disorder, was also not reported. The facility's list of discharged residents for several months did not include these individuals, and the Director of Nursing confirmed the oversight. The facility did not have a notification to Ombudsman policy available for review.
Failure to Provide Transfer/Discharge Notices
Penalty
Summary
The facility failed to provide timely notification of transfer or discharge to residents and their representatives, as required by policy. This deficiency was identified during a review of medical records, staff interviews, and policy review. Four residents were affected by this oversight, as they were transferred to the hospital without receiving the necessary notice of transfer or discharge. The facility's policy mandates that such notices be provided in a language and manner understandable to the resident and their representative, but this was not adhered to in these cases. Resident #78 was sent to the hospital for shortness of breath, Resident #180 for abnormal laboratory values, Resident #181 for an unspecified reason, and Resident #79 for a change in condition requiring evaluation. In each instance, there was no documentation indicating that the residents or their representatives were informed of the transfer or discharge. The facility administrator confirmed the lack of notification for these residents during an interview, highlighting a systemic issue in the facility's adherence to its transfer and discharge policy.
Failure to Notify Ombudsman of Resident Transfers
Penalty
Summary
The facility failed to notify the Ombudsman when residents were transferred or discharged to the hospital, affecting two residents. Resident #42, who had moderate cognitive impairment and required assistance with daily activities, was admitted to the hospital on three occasions without the Ombudsman being notified. The Social Services Director confirmed that there had been no notifications to the Ombudsman regarding hospitalizations or discharges since April 2024. Similarly, Resident #58, who had multiple diagnoses including cerebral infarction with hemiplegia and COPD, was discharged to the hospital without the Ombudsman being informed. The facility's policy required that a copy of the transfer or discharge notice be sent to the Ombudsman at the same time as it was provided to the resident and their representative. However, this procedure was not followed, as verified by the Social Services Director.
Failure to Notify Ombudsman of Resident Transfer
Penalty
Summary
The facility failed to provide appropriate transfer notice and ombudsman notifications for a resident who was discharged to the hospital. The resident, who had severe cognitive impairment and multiple medical diagnoses including chronic kidney disease, GERD, and depression, was not properly notified of their transfer, nor was the State Ombudsman informed. The facility's administrator confirmed that they had not been submitting transfer information to the Ombudsman, based on previous communication from an Ombudsman indicating that such notifications were unnecessary.
Failure to Notify Ombudsman of Resident Transfers
Penalty
Summary
The facility failed to notify the local Ombudsman of resident transfers as required, affecting two residents. Resident #57, who had a complex medical history including acute on chronic respiratory failure, seizures, and diabetes, was transferred to the emergency room due to seizure activity and low oxygen saturation. Despite the transfer being documented in the resident's medical record and a bed hold policy being provided, there was no evidence that the local Ombudsman was notified of the transfer. The facility attempted to confirm notification with the Ombudsman's office but was unable to obtain confirmation. Similarly, Resident #65, who had diagnoses including multiple sclerosis and cellulitis, was transferred to the emergency room for an infection in the right lower extremity. The facility also failed to provide evidence that the Ombudsman was notified of this transfer. Interviews with the Senior Director of Nursing and the Regional Director of Operations confirmed the lack of notification to the Ombudsman for both residents' transfers.
Failure to Provide Written Notices of Transfer/Discharge
Penalty
Summary
The facility failed to provide written notices of transfer or discharge to residents when they were sent to the hospital, affecting four residents who were reviewed for transfer or discharge. The facility identified a total of 32 residents who were discharged to the hospital since May 2024. The deficiency was confirmed through record reviews, staff interviews, and policy reviews. The residents involved had intact cognition, as revealed by their quarterly Minimum Data Set (MDS) assessments. Resident #78 was discharged to the hospital on three occasions, Resident #46 on five occasions, Resident #76 on one occasion, and Resident #44 on three occasions, without receiving the required written notices. Interviews with the Regional Administrator confirmed that the facility did not provide the necessary documentation to the residents or their representatives. The facility's policy, revised in August 2022, stated that a notice of transfer should be provided for emergency transfers or discharges, which was not adhered to in these cases.
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