Above average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of August 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Rogue Valley Manor during CMS and state inspections, most recent first.
Surveyors found expired food items in storage, staff handling food without required hair and beard restraints, and a lack of current dishwasher temperature logs. Staff were unclear about policies and responsibilities regarding food safety and sanitation, resulting in lapses that placed residents at risk for cross-contamination and food-borne illness.
A resident with diabetes and intact cognition was not given the opportunity to participate in their care planning process, as no care conference was held for several months beyond the expected quarterly schedule. The DNS confirmed the lapse in holding required care conferences.
The facility did not follow up on repeated requests from two residents for more weekend activities and a copy of a medication list, despite these concerns being raised and acknowledged during several resident council meetings. Staff communications and meeting notes lacked evidence of resolution or feedback to the residents, and interviews confirmed that the concerns remained unaddressed.
A resident admitted after surgery did not have an Advance Directive or POLST documented, despite facility policy requiring these documents to be available for emergencies. Staff did not include the necessary forms in the admission paperwork, and neither the resident nor their family was offered the opportunity to complete them after admission. Facility leadership confirmed that the Advance Directive was not part of the standard admission packet, resulting in the resident's health care decisions not being properly documented.
A resident with severe cognitive impairment and total dependence on staff did not receive meaningful activities as outlined in their care plan. Despite documented preferences for music and group activities, the resident was often left in bed with minimal engagement, and staff failed to consistently provide individualized or group activities. Documentation of participation was lacking, and staff acknowledged the resident's activity needs were not met.
Deficient Food Storage, Staff Hygiene, and Sanitation Documentation
Penalty
Summary
The facility failed to ensure proper food storage, timely discarding of expired food, and adherence to professional standards in food handling and sanitation. Observations in the walk-in cooler revealed multiple expired food items, including hoisin sauce, cooked peppers, cooked rice, and shredded cheese, as well as a beef base container without a remove-by date. Staff confirmed the presence of these outdated items during inspection. Additionally, staff were observed working in the kitchen and on the tray line without appropriate hair or beard restraints, despite facility policy requiring such measures for all food handlers. Some staff stated that beard restraints were only necessary for longer beards, which contradicted the stated expectations of the Dining Director. The facility also failed to maintain proper documentation of dishwasher sanitization. A review of the dishwasher temperature log showed no entries for the current year, and staff were uncertain about who was responsible for recording the temperatures. The Director of Facility Services confirmed that the dishwasher was heat-sanitizing but acknowledged that the required temperature checks and recordings were not being performed. These lapses in food safety and sanitation practices placed residents at risk for cross-contamination and food-borne illnesses.
Failure to Offer Resident Participation in Care Planning
Penalty
Summary
The facility failed to provide a resident with the opportunity to participate in the development and implementation of their person-centered care plan. The resident, who was admitted with a diagnosis of diabetes and assessed as cognitively intact with a BIMS score of 13, reported being unable to recall their last care conference. Record review showed that the last care conference for this resident occurred several months prior, with no documentation of any subsequent conferences within the expected quarterly timeframe. The Director of Nursing Services confirmed that a care conference had not been held for the resident since the previous year, despite facility expectations for quarterly conferences.
Failure to Address Resident Council Concerns
Penalty
Summary
The facility failed to effectively respond to concerns raised by residents during resident council meetings, as evidenced by a lack of documented follow-up to specific requests made by two cognitively intact residents. One resident, admitted with diabetes, repeatedly requested a copy of their medication list but did not receive it, and there was no indication in the council meeting notes or staff communications that this concern was addressed. Another resident, admitted with a history of falls, repeatedly requested more activities on weekends, describing them as boring and "dead," but there was no documented follow-up or resolution to these requests in the meeting notes or staff emails. Despite staff acknowledging these concerns during multiple resident council meetings, the facility's process for addressing and resolving resident council issues was insufficient. Staff stated that follow-up was expected to occur via internal emails and department head actions, but there was no evidence that the residents' concerns were resolved or that the residents received feedback. Interviews with staff confirmed a lack of awareness and action regarding the residents' requests, and residents reported that their concerns remained unaddressed over several months.
Failure to Obtain and Document Advance Directives Upon Admission
Penalty
Summary
The facility failed to obtain and document information related to advance directives and health care decisions for one resident who was admitted following surgery. Upon admission, the resident did not have an Advance Directive or a POLST (Physician Orders for Life-Sustaining Treatment), as indicated by the Health Care Admission Questionnaire. Although facility policy required that such documents be maintained as hard copies and made available for emergencies, staff did not include a POLST or Advance Directive in the admission paperwork for the physician to review with the resident. Staff acknowledged this omission during interviews. Further interviews with the resident and a family member confirmed that neither a POLST nor an Advance Directive was completed with the physician after admission, and that the facility did not offer these documents, despite the resident being offered an Advance Directive at the hospital prior to admission. Facility leadership stated that while a questionnaire was used to determine if residents had these documents, the Advance Directive was not included in the admission packet, and residents would need to request one if desired. This failure to provide and discuss advance directive options resulted in the resident not having their health care decisions documented as required.
Failure to Provide Meaningful Activities for Dependent Resident
Penalty
Summary
The facility failed to provide meaningful activities for a resident with severe cognitive impairment and total dependence on staff for care. The resident, diagnosed with dementia and anxiety disorder, had documented preferences for music, animal interaction, and group activities. Despite care plan instructions to assist the resident with listening to music, observing a bird feeder, and providing one-on-one activities if group participation was not possible, these interventions were not consistently implemented. Observations showed the resident remained in bed with only the television on, the bird feeder was empty, and music was not provided in the room. Staff interviews revealed uncertainty about who was responsible for turning on music and acknowledged that the resident rarely participated in activities, with only sporadic attendance at group events over several months. Documentation of activity participation was lacking, with the Activities Coordinator admitting to not keeping written records until recently. The resident's activity involvement was minimal, with only a few group activities attended over a three-month period, despite the facility's expectation of three to five activities per week. The Activities Coordinator and other staff recognized that the resident's activity needs were not being met, and there was no evidence that activity participation or needs were discussed during care conferences as required by facility policy.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 19 citations issued within 25 miles in the last 12 months — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Medford
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Hearthstone Nursing & Rehabilitation Center | 0.8 mi | ★★★★★ | 6 | 0 |
| Avamere At Three Fountains | 2.4 mi | ★★★★★ | 5 | 0 |
| Avamere Health Services Of Rogue Valley | 2.5 mi | ★★★★★ | 0 | 0 |
| Ashland Post Acute | 9.3 mi | ★★★★★ | 8 | 0 |
| Regency Care Of Rogue Valley | 25.7 mi | ★★★★★ | 2 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.