Autumn Lake Healthcare At Bucks Hill
Inspection history, citations, penalties and survey trends for this long-term care facility in Waterbury, Connecticut.
- Location
- 2817 North Main Street, Waterbury, Connecticut 06704
- CMS Provider Number
- 075418
- Inspections on file
- 16
- Latest survey
- December 6, 2024
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Autumn Lake Healthcare At Bucks Hill during CMS and state inspections, most recent first.
The facility failed to maintain dishwasher temperatures according to the manufacturer's requirements, resulting in inadequate sanitization of dishware. Observations showed wash and rinse cycle temperatures below the required minimums, and logs confirmed this was a common issue. The dietary aide did not follow policy to stop washing and alert a manager when temperatures were inadequate.
The facility failed to serve food at safe and appetizing temperatures, as evidenced by resident complaints and a test tray observation. Residents reported cold soup and coffee, and a test tray showed food temperatures below required standards. The Food Service Director confirmed the deficiency, acknowledging that the temperatures did not meet policy requirements.
A resident with Huntington's disease and dysphagia had a dietary request to consume all food through a straw, which was not honored by the facility. The resident was on a pureed diet with honey thickened liquids, and the request was not reviewed due to the absence of a full-time speech therapist. The facility prioritized safe care over preferences, as determined by the speech therapist, and the Dietician later identified a blended puree as a potential solution.
A facility failed to ensure a resident's advance directives were signed and available, leading to a discrepancy between the hospital's DNR/DNI status and the facility's full code status. The responsible party was not contacted upon admission, and the facility defaulted to a full code without verifying the resident's wishes.
A resident's gold bracelet went missing, and the facility failed to report the loss to the State Agency within the required 24-hour period. Despite searching and interviewing staff, the bracelet was not found. The facility's policies lacked clear actions for missing items, and the required reporting was not completed.
A resident with severe cognitive impairment and multiple diagnoses experienced a decline in transfer and ambulation abilities due to the facility's failure to follow a physician's order for regular ambulation. Despite a care plan requiring ambulation with assistance, documentation showed numerous missed opportunities for walking. Staff interviews revealed a lack of communication and action regarding the resident's decline, with the rehabilitation team not being informed or conducting timely evaluations.
A resident with a history of CVA and other conditions was found with soiled and lengthy fingernails, despite being dependent on staff for personal hygiene. Observations over several days confirmed the deficiency, and staff interviews revealed that nail care was not performed due to time constraints, contrary to the facility's policy and care plan requirements.
A facility failed to follow hospital discharge orders for a resident with end-stage renal disease, delaying a nephrology consultation by over three months. The resident was unaware of the need for a timely follow-up, and the APRN did not prioritize the consultation, despite the resident experiencing a hypotensive episode.
A facility failed to conduct weekly skin checks and RN assessments for a resident with a stage 4 pressure ulcer, as per physician orders. The resident, who was severely cognitively impaired, had a care plan that included weekly skin checks on shower days, but these were not completed for several months. Upon readmission, the resident's pressure ulcer was not assessed by an RN, and the LPN's assessment lacked necessary documentation. This deficiency highlights a failure to adhere to the facility's policy for pressure ulcer monitoring and documentation.
A resident with a history of CVA and contracture was not consistently provided with a left-hand splint as ordered, due to discrepancies between physician orders and EHR instructions. Observations showed the resident without the splint during prescribed times, and staff interviews revealed a transcription error in the EHR. The facility's policy required monitoring of care plan interventions, which was not followed.
The facility failed to monitor and document the weights of two residents, leading to deficiencies in their nutritional care. One resident experienced significant weight loss without proper re-evaluation, while another was not weighed upon admission due to a broken scale. Staff interviews revealed a lack of adherence to the facility's weight assessment policy.
The facility failed to ensure proper PPE use during high contact care for two residents requiring Enhanced Barrier Precautions (EBP). One resident with chronic wounds and another with a stage 3 pressure ulcer were not provided care with the necessary gown and gloves, despite clear signage and facility policy. Staff admitted to either rushing or forgetting to wear PPE.
The facility failed to maintain a homelike, sanitary, and safe environment in a tub room on the [NAME] Unit. Observations revealed cracked tiles, stained radiators, a damaged vanity cabinet, and debris on the fan. The Maintenance Director acknowledged these issues but was unsure about the last cleaning of the fan. The Administrator was uncertain about remodeling plans for the unit, and the Environmental Rounds log did not document these concerns.
The facility failed to notify the POA for a resident with Alzheimer's and various eye conditions when the resident experienced a change in condition and new treatments were recommended. Despite the facility's policy, the POA was not informed when artificial tears, Erythromycin, and various blood tests were ordered. Interviews confirmed that the POA should have been notified with every new order, but this did not occur.
A facility failed to conduct and document an initial wound assessment for a resident with potential skin integrity impairment, despite the care plan's directives and the facility's Skin Assessment policy. Interviews confirmed that the responsible nurse did not complete the necessary assessment and documentation.
The facility failed to conduct and document weekly skin assessments for a resident with conditions such as Alzheimer's dementia and chronic kidney disease, despite a physician's order and care plan indicating the need for such assessments. The Nursing Supervisor confirmed the lapse, and no policy was provided.
The facility failed to follow a physician's order to obtain laboratory blood work for a resident with multiple comorbidities, including Alzheimer's dementia and chronic kidney disease. Despite the care plan identifying a risk for dehydration and the physician's order for a repeat Basic Metabolic Panel, the required blood work was not obtained. Interviews revealed that the process for obtaining the blood work was not followed, and the facility staff could not locate the blood work reports.
Dishwasher Temperature Deficiency
Penalty
Summary
The facility failed to maintain dishwasher temperatures according to the manufacturer's requirements, resulting in inadequate sanitization of dishware. During an observation of the dishwashing process, the wash cycle temperature was recorded at 148 degrees Fahrenheit and the rinse cycle at 150 degrees Fahrenheit, both below the required minimums of 160 degrees Fahrenheit for the wash cycle and 180 degrees Fahrenheit for the rinse cycle. Despite multiple attempts to reach the required temperatures, the wash cycle never met the necessary minimum, indicating a failure to ensure proper hot water sanitization. Further investigation revealed that the dishwasher temperature logs consistently recorded temperatures below the required minimums, and the dietary aide admitted to not following the facility policy, which required stopping the washing process and alerting a manager if temperatures were inadequate. The Director of Food Services acknowledged that the current and previous two loads of dishes could not be considered adequately sanitized due to the failure to meet temperature requirements. The facility's ware washing policy emphasized the importance of maintaining dish machine water temperatures in accordance with the manufacturer's recommendations, which was not adhered to in this instance.
Failure to Serve Food at Safe Temperatures
Penalty
Summary
The facility failed to ensure that resident food was served at a safe and appetizing temperature, as evidenced by multiple complaints and observations. During the Food Committee Meetings in October and November, residents reported that their soup and coffee were often served cold. An interview with Resident Council attendees further confirmed that food was not served at a safe and appetizing temperature approximately 50% of the time. This issue was corroborated by a test tray observation conducted on December 5th, where the food temperatures were found to be below the required standards. During the observation, dietary staff prepared to plate food with the steam tray temperature initially at 150 degrees Fahrenheit. However, by the time the test tray was delivered and checked, the temperatures of the pork chops, mashed potatoes, and hot beets were significantly below the goal of 135 degrees Fahrenheit, and the milk was above the goal of 41 degrees Fahrenheit. The Food Service Director acknowledged that the test tray temperatures did not meet the facility's policy requirements for food quality and palatability, indicating a failure to maintain appropriate food temperatures during service.
Failure to Honor Resident's Dietary Request
Penalty
Summary
The facility failed to honor a dietary request for a resident with Huntington's disease, severe protein-calorie malnutrition, and dysphagia. The resident was on a pureed diet with honey thickened liquids, as per a medical doctor's order. Despite a speech therapy progress note indicating no signs of aspiration on this diet, the resident's responsible party requested that all food be consumed through a straw, which was not honored. The Director of Nursing Services acknowledged the request but emphasized the facility's obligation to prioritize safe care over preferences, as determined by the speech therapist. The facility lacked a full-time speech therapist, relying instead on per-diem therapists who did not follow residents as part of their caseload. The Dietician was aware of the request for dietary consistency accommodations but was initially unaware of the specific request for all meals to be in liquid form. Upon further consultation, the Dietician learned that a blended puree could meet the request, often used for hospice patients for comfort and quality of life. The facility's policies on weight assessment and advanced directives emphasized consideration of end-of-life decisions, but the dietary request was not initially reviewed or accommodated.
Failure to Obtain Signed Advance Directives
Penalty
Summary
The facility failed to ensure that the advance directives consent for a resident, who had a history of traumatic brain injury and epilepsy, was signed and available. The resident was admitted with a hospital transfer summary indicating a DNR/DNI status, but the facility's physician order and care plan listed the resident as a full code, requiring CPR. The facility's policy required obtaining a code status within 24 hours of admission, but the advance directive form remained unsigned due to the unavailability of the resident's responsible party. Interviews with the Director of Nurses and APRN revealed that the facility defaulted to a full code status in the absence of a signed advance directive, despite the resident's discharge status from the hospital. The responsible party was not contacted upon admission to verify the resident's code status, and the facility did not follow up with the responsible party to confirm the resident's wishes. The advance directives paperwork was eventually signed after surveyor inquiry, but initially, the facility did not adhere to its policy of reviewing and obtaining signatures for advance directives upon admission.
Failure to Report Missing Resident Property
Penalty
Summary
The facility failed to report the loss of a resident's personal belonging to the State Agency within the required 24-hour timeframe. The incident involved a resident diagnosed with Huntington's disease, major depressive disorder, and bilateral cataracts, who was dependent on assistance for daily activities. The resident's family reported the loss of a 14 Karat gold bracelet, which was engraved with security information. Despite the facility's efforts to search for the bracelet and interview staff, the item was not found. The facility's Administrator was aware of the loss but did not report it to the State Agency, as there was no evidence of theft. The facility's policies on resident personal belongings and abuse were reviewed, revealing a lack of specific actions to be taken when an item is identified as missing. The facility's abuse policy required reporting misappropriation of resident property to the State Agency and law enforcement within 24 hours, with a follow-up report within 72 hours. However, the facility did not adhere to this policy, as the loss of the bracelet was not reported within the stipulated time frame.
Failure to Prevent Decline in Resident's ADL Abilities
Penalty
Summary
The facility failed to prevent a decline in the ability of Resident #44 to perform activities of daily living, specifically in transfer and ambulation abilities. Resident #44, who has diagnoses including atrial fibrillation, repeated falls, and Alzheimer's disease, was identified in a quarterly Minimum Data Set (MDS) assessment as having severe cognitive impairment and requiring substantial assistance for transfers and ambulation. Despite a physician's order to ambulate the resident twice a day to prevent functional decline, documentation revealed that the resident rarely walked in the hallway and had numerous missed opportunities for ambulation over several months. Interviews with staff revealed a lack of communication and action regarding the resident's decline. A nurse aide noted the resident's increased need for assistance but did not report it, and a licensed practical nurse was unaware of the resident's inability to ambulate as per the care plan. The rehabilitation director and physical therapist were not informed of the resident's decline and had not conducted a recent evaluation. This lack of communication and failure to follow the care plan contributed to the resident's decline in ambulation and transfer abilities.
Failure to Maintain Proper Nail Care for a Resident
Penalty
Summary
The facility failed to maintain proper nail care for a resident diagnosed with cerebral vascular accident (CVA), joint derangement, contracture, and left flaccid hemiplegia. The resident, who had intact cognition, was dependent on staff for personal hygiene and dressing. The care plan specified that nail care should be performed on bath days, and a physician's order required a body audit every week on shower day. However, observations over several days revealed that the resident's fingernails were soiled with brownish debris and were abnormally lengthy. The resident expressed dissatisfaction with the length of their nails and indicated that they had not requested nail care because it was not their responsibility. Interviews with staff revealed that the resident had received a bath on a specified date, during which nail care should have been performed. However, the nurse aide responsible for the resident's care on subsequent days admitted to observing the long and soiled nails but did not address the issue due to being too busy. The Director of Nursing Services (DNS) confirmed that it was the responsibility of the nurse aide to cut and clean the resident's nails, with oversight from the nurse. The facility's policy on nail care required staff to review the care plan for any special needs and to ensure regular cleaning and trimming of nails, which was not adhered to in this case.
Failure to Follow Hospital Discharge Orders for Specialist Consultation
Penalty
Summary
The facility failed to adhere to a hospital discharge order for a resident who was supposed to follow up with a nephrologist within one week after discharge. The resident, who had diagnoses including end-stage renal disease, urinary tract infection, and heart failure, was discharged from the hospital with instructions to see a nephrologist. However, the clinical record showed that the resident did not have a nephrology consultation until more than three months later. During this period, the resident experienced a hypotensive episode, which further emphasized the need for timely specialist consultation. Interviews revealed that the resident was unaware of the discharge instructions and would have requested a timely consultation if informed. The APRN involved acknowledged the discharge instructions but did not prioritize the nephrology follow-up, considering it unnecessary. This oversight led to a significant delay in the resident receiving specialist care, contrary to the hospital's discharge recommendations.
Failure to Conduct Weekly Skin Checks and RN Assessment for Pressure Ulcer
Penalty
Summary
The facility failed to conduct weekly skin checks and assessments for a resident with a stage 4 pressure ulcer, as per physician orders. The resident, who was severely cognitively impaired and required assistance for bed mobility, had a care plan that included weekly skin checks on shower days. However, documentation revealed that these checks were not completed from April 7, 2023, to June 30, 2023. Additionally, upon readmission, the resident's pressure ulcer was not assessed by a Registered Nurse (RN) as required, and the Licensed Practical Nurse (LPN) who conducted the initial assessment failed to document measurements or describe the wound's appearance. The facility's policy required that pressure ulcer monitoring be completed by an RN or designee, with documentation of findings in the medical record. Despite this, the RN did not assess or document the pressure ulcer upon the resident's readmission, and the LPN's assessment was incomplete. Interviews with staff revealed a lack of clarity and adherence to the facility's practice of having RNs assess and document pressure ulcers, leading to a deficiency in the care provided to the resident.
Failure to Apply Hand Splint as Ordered
Penalty
Summary
The facility failed to apply a left wrist hand splint as ordered for a resident diagnosed with a Cerebral Vascular Accident (CVA), contracture of the left hand joint, and flaccid hemiplegia affecting the left dominant side. The resident's care plan required the use of a left wrist brace when out of bed and during transfers to prevent further contractures. However, observations on multiple occasions revealed that the resident was not wearing the left-hand splint as prescribed. Interviews with staff, including a nurse aide and a physical therapist, confirmed discrepancies between the physician's orders and the instructions in the electronic health record (EHR), leading to inconsistent application of the splint. The physician's order specified that the left-hand splint should be worn from 7:00 AM to 3:00 PM, but the EHR task section indicated different times for application and removal. This discrepancy was attributed to a transcription error by a former staff member. The nurse aide responsible for the resident's care followed the incorrect EHR instructions, applying the splint only for a couple of hours in the afternoon. The Director of Nurses acknowledged the inconsistency between the physician's orders and the EHR instructions. The facility's policy required nurses to monitor the consistent implementation of care plan interventions, which was not adhered to in this case.
Failure to Monitor and Document Resident Weights
Penalty
Summary
The facility failed to adequately monitor and address the nutritional needs of two residents, leading to deficiencies in their care. Resident #44, who had diagnoses including atrial fibrillation and Alzheimer's disease, experienced a significant weight loss of 6.4% over a short period. The facility did not weigh the resident monthly as required, did not reweigh the resident after the initial weight loss for accuracy, and failed to ensure the dietician re-evaluated the resident's nutritional needs despite a physician's order. The dietician was unaware of the facility's policy for addressing weight loss and did not complete a necessary nutritional assessment. Resident #281, who was newly admitted and diagnosed with dementia and severe sepsis, was not weighed upon admission as required. The facility's scale was reportedly broken, and the resident's weight was not documented until several days later, resulting in a discrepancy between the recorded weight and the actual weight. The dietician was not informed of the broken scale and was unable to make accurate nutritional recommendations due to the lack of an admission weight. The facility's policy required weights to be taken on admission and weekly thereafter, but this was not followed. Interviews with staff revealed a lack of awareness and adherence to the facility's weight assessment and intervention policy. Nursing assistants and licensed practical nurses were unsure why weights were not taken or documented, and the Director of Nursing Services was not informed of the broken scale. The facility's failure to follow its own policies and procedures for monitoring and documenting residents' weights contributed to the deficiencies in care for these residents.
Failure to Use PPE During High Contact Care for Residents on EBP
Penalty
Summary
The facility failed to ensure appropriate use of Personal Protective Equipment (PPE) during high contact care for two residents who required Enhanced Barrier Precautions (EBP). Resident #41, diagnosed with peripheral vascular disease, diabetes, and chronic kidney disease, had a physician's order for EBP due to chronic wounds. Despite visible signage and a cart with PPE outside the resident's room, NA #2 was observed providing high contact care without wearing the required gown and gloves. NA #2 admitted to rushing and being unaware of the facility policy, although the Director of Nursing stated that all staff had been educated on PPE use. Similarly, Resident #59, who had a stage 3 pressure ulcer and required maximal assistance, was also not provided care with the necessary PPE. NA #1 was observed bathing the resident and changing linens without wearing gloves and a gown, as required by the facility's EBP policy. NA #1 acknowledged forgetting to wear PPE despite being aware of the requirement. The facility's policy clearly stated that staff must wear gloves and a gown during high contact activities for residents on EBP, but this was not adhered to in these instances.
Deficiency in Tub Room Maintenance
Penalty
Summary
The facility failed to maintain a homelike, sanitary, and safe environment in one of its tub rooms on the [NAME] Unit. During an initial tour, it was observed that the tiles on the floor and walls were cracked and broken, the radiators were stained and discolored, and the vanity cabinet with the sink was damaged and discolored. Additionally, debris was noted hanging from the fan. An interview with the Maintenance Director revealed that he was aware of the issues, including the need for cleaning the fan, but was unsure when it was last cleaned. The Administrator was also uncertain about the remodeling plans for the [NAME] Unit. Furthermore, the Environmental Rounds log from September failed to identify any concerns with the tub rooms, indicating a lack of proper documentation and oversight.
Failure to Notify POA of Resident's Change in Condition and New Treatments
Penalty
Summary
The facility failed to notify the Power of Attorney (POA) for Resident #1 when the resident experienced a change in condition and new treatments were recommended. Resident #1, who had diagnoses including Alzheimer's dementia and various eye conditions, was noted to have poor decision-making skills and required extensive assistance with daily activities. Despite the facility's policy requiring notification of the resident's family or legal representative in such circumstances, the POA was not informed when artificial tears, Erythromycin, and various blood tests were ordered on different dates in August 2023. The deficiency was identified through clinical record reviews, facility documentation, and interviews. The Advanced Practice Registered Nurse (APRN) had documented changes in Resident #1's condition and recommended treatments, but there was no evidence that the POA was notified. Interviews with the Nursing Supervisor confirmed that the POA should have been notified with every new order, but this did not occur. The facility's Notification of Change policy explicitly directed that the resident's family member or legal representative must be informed of new treatments, which was not adhered to in this case.
Failure to Conduct Initial Wound Assessment
Penalty
Summary
The facility failed to conduct and document an initial wound assessment for a resident with potential skin integrity impairment. Resident #1, who had diagnoses including Alzheimer's dementia, acute kidney injury, chronic kidney disease, and heart failure, was identified as being at risk for pressure ulcers due to decreased mobility and incontinence. Despite the care plan's directives to monitor and document changes in skin status, the clinical record review revealed that no complete assessment, including size, color, and exact location of the blisters, was conducted when blisters were first identified on 9/1/23. This lack of documentation prevented the establishment of a baseline description necessary for further evaluation of the blisters' improvement or decline. Interviews with the wound nurse (LPN #1) and the 7AM-3PM Nursing Supervisor (RN #1) confirmed that the nurse who identified the new skin impairment was responsible for assessing and documenting it. However, LPN #1 could not explain why the initial assessment and measurements were not completed. The facility's Skin Assessment policy mandates that a licensed or registered nurse conduct a skin assessment upon admission, re-admission, change in condition, or identification of a new area, which was not adhered to in this case.
Failure to Conduct and Document Weekly Skin Assessments
Penalty
Summary
The facility failed to conduct and document weekly skin assessments for Resident #1, who had a potential for skin integrity impairment due to conditions such as Alzheimer's dementia, acute kidney injury, chronic kidney disease, and heart failure. A physician's order required a body audit on admission and daily for three days, followed by weekly assessments every Tuesday. The Resident Care Plan identified the resident as being at risk for pressure ulcers due to decreased mobility and incontinence, with specific interventions to monitor and document skin status. However, the clinical record showed that weekly skin checks were not conducted on multiple specified dates. An interview with the Nursing Supervisor confirmed the lapse in conducting and documenting the required assessments, and no weekly skin assessment policy was provided upon request.
Failure to Obtain Ordered Laboratory Blood Work
Penalty
Summary
The facility failed to follow the physician's order and obtain the laboratory blood work for a resident with multiple comorbidities, including Alzheimer's dementia, acute kidney injury, chronic kidney disease, and heart failure. The resident's care plan identified a risk for dehydration related to medication use, and interventions included obtaining laboratory blood work as ordered. Despite a physician's order to repeat a Basic Metabolic Panel (BMP) on a specific date, the facility did not obtain the required blood work. Interviews with the Administrator and the Nursing Supervisor revealed that the blood work was not drawn, and the facility staff was unsure where the copies of the drawn blood work were. The process for obtaining the blood work involved the APRN placing an order in the computer, the floor nurse or supervisor noting the order, filling the laboratory sheet, and placing it in the laboratory folder. However, the laboratory folder lacked documentation from the relevant month, and the facility staff could not locate the blood work reports. The facility's policy directed that consulting physician orders be verified and documented in a timely manner, but this procedure was not followed, leading to the deficiency in care for the resident.
Latest citations in Connecticut
The facility failed to follow CDC guidance for Legionella environmental water testing and manufacturer instructions for point-of-use sink filters after a resident was reported positive for Legionella while hospitalized. Despite being advised that water cultures should be collected every two weeks for three months using 1 L (1000 ml) samples, the facility initially collected only 100 ml per site and later tested only monthly instead of bi-weekly. State infectious disease officials determined that these tests were inadequate in both volume and frequency and could not be counted toward the required monitoring sequence. Additionally, Nephros S100 sink filters installed as point-of-use controls were not replaced within the 90-day operational period specified by the manufacturer, as staff relied on the distant "use by" date on the box rather than the three-month use limit. The facility’s water management policy and IPCP lacked specific guidance on Legionella testing volume and frequency after a confirmed case.
A resident with dementia, a right femur fracture, and very high Braden risk had a right leg brace ordered to remain on with non-weight bearing, and staff were directed to remove the brace every shift for skin checks and to maintain ABD padding at the ankle and thigh. Over several days, multiple LPNs documented or observed bruising and soft skin under the brace, with no barrier between the brace and the skin, but did not notify a provider or supervisor, and some documented no abnormalities beyond baseline discoloration. A NA later removed the brace after noticing odor and moisture and discovered a large open ankle wound with exposed tendon at the brace site. Subsequent assessment by the wound physician identified this as a medical device-related Stage IV pressure injury of the right ankle, with exposed tendon and a duration of more than three days, and the physician noted he had not been informed earlier of the bruising or soft skin or of the existing padding order.
A resident with dementia, a right femur fracture, and very high risk for pressure injuries had a right leg brace ordered to remain on at all times, with removal each shift for skin checks and placement of ABD padding at the ankle and thigh. Over several shifts, LPNs observed bruising and soft skin under the brace, with no barrier between the brace and the skin, but did not notify a provider or supervisor because the skin was not yet open or was believed to be an existing impairment. A NA later removed the brace during care, noted odor and moisture, and discovered a large open ankle wound with exposed tendon and no padding in place. Subsequent assessments documented a broad area of denuded skin with exposed tendon, and a wound physician classified it as a medical device–associated Stage IV pressure injury, confirming that earlier notification of bruising or soft skin could have led to protective padding between the brace and the skin.
Two residents experienced accidents related to inadequate supervision and failure to follow facility policies for safe ambulation and transfers. One resident with weakness and mobility limitations, care planned for assisted ambulation with a rolling walker and gait belt, was assisted in the hallway by a NA without a gait belt, lost balance, and fell, sustaining a left forearm skin tear and a nondisplaced left olecranon fracture confirmed by X-ray. Another resident with severe cognitive impairment and multiple comorbidities, documented as requiring assistance for transfers, was transferred from wheelchair to bed by two NAs while agitated and was subsequently found to have a new skin tear on the left lower leg. Staff interviews and facility policies confirmed that gait belts were required for assisted ambulation and that residents were to receive adequate supervision and appropriate assistive devices to prevent accidents.
A resident with severe cognitive impairment, nonverbal status, and total dependence for ADLs and incontinence care was not provided timely peri/incontinent care despite care plans and CNA assignments directing frequent checks and assistance. Morning staff provided care and transferred the resident out of bed early, then failed to return the resident to bed after breakfast, relied only on smell to assess incontinence, did not re-offer care after a family member declined, and did not notify an RN that no further care had been given for many hours. Evening staff were not informed that care had been missed, were occupied in the dining room, and did not provide incontinence care until after the evening meal, at which time the brief was heavily wet and soiled with a bowel movement, demonstrating prolonged lack of required incontinence care and monitoring.
Surveyors found that a CNA providing ADL, incontinent, and meal care had gel artificial fingernails with raised rhinestone and metal decorations, contrary to infection control expectations. Leadership acknowledged that staff were allowed to wear gel nails, though the DNS stated attached jewels or sharp areas were not permitted. The facility’s appearance policy required clean, well-manicured nails that do not compromise resident safety, while WHO and CDC guidance reviewed by surveyors generally prohibit artificial nails, including gel nails, for direct care staff due to infection control concerns.
A resident with dementia and multiple comorbidities had a notarized 2021 Durable Power of Attorney and a signed health care representative form naming a specific family member as agent, and repeatedly verbalized to the DON and Social Services that this was the desired health care representative, not another family member. The facility rejected the provided documentation as outdated, insisted on new court paperwork, and continued to recognize the other family member as the representative despite having no resident-signed documentation for that person. The clinical record was not updated to reflect the resident’s stated choice, and the emergency contact remained listed as the non‑chosen family member, contrary to the facility’s own resident rights policy.
A resident with rheumatoid arthritis and other comorbidities was discharged from a hospital with an order for methotrexate to be given as divided doses once weekly, but an RN transcribed the order in the EMR as a daily medication. Despite an EMR dose warning and required checks by a supervising RN, an APRN, a physician, the pharmacy, and the pharmacy consultant, the incorrect daily order was not corrected, and the drug was administered daily for nine days. The resident, who was cognitively intact and required moderate assistance with ADLs, subsequently developed thrush, painful oral mucositis, poor intake, nausea, vomiting, diarrhea, severe leukopenia/neutropenia, and hypoxia, and was transferred to the hospital where methotrexate toxicity, neutropenic fever, and sepsis were diagnosed. The error was recognized as a significant medication error that placed the resident in Immediate Jeopardy and was associated with the resident’s ICU admission and death.
A resident with multiple cardiac conditions, COPD, and Alzheimer’s disease experienced repeated respiratory changes over several days, leading nursing staff to request multiple evaluations by an APRN, who ordered a chest x-ray, IV Lasix, STAT labs, and oxygen therapy. Although the resident was cognitively intact and had a COP, documentation showed that the COP was not notified of the earlier changes in condition or new treatments, and notification only occurred later when the resident became acutely hypoxic. The resident subsequently died, and record review and staff interviews confirmed that the facility did not follow its own notification-of-change policy requiring prompt notification of the resident’s representative for acute conditions and new treatments.
A resident with heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s was evaluated by an APRN for respiratory symptoms, including increased wheezing, and a chest x-ray was ordered and discussed with nursing. The care plan called for monitoring abnormal breath sounds, breathing difficulty, and signs of heart failure, but the medical record contained no entered order for the chest x-ray and no documentation explaining why it was not performed. Subsequent reassessment documented no acute cardiopulmonary process and did not reference the earlier x-ray order. Days later, the resident developed increased respiratory distress and hypoxia, received IV Lasix, oxygen, and STAT orders for labs and a chest x-ray, and was later pronounced dead the same day. Staff interviews showed no nurse recalled receiving or entering the original chest x-ray order, and there was no documentation of follow-through on that order.
Failure to Follow CDC Legionella Water Testing Protocols and Filter Replacement Guidelines
Penalty
Summary
The facility failed to follow CDC guidance for environmental water testing and manufacturer instructions for point-of-use sink filters after a resident was reported positive for Legionella while hospitalized. After notification of the positive Legionella case, the DON communicated with a state epidemiologist and was informed that water cultures should be collected every two weeks for three months, followed by monthly testing for three additional months if no Legionella was detected. CDC guidance also specified that each water sample from sinks, showers, and other sites should be 1 liter (1000 ml). However, the facility initially collected water samples using only 100 ml per site, which was 900 ml less than the recommended volume, and this occurred on multiple testing dates. In addition to using insufficient sample volumes, the facility did not adhere to the required testing frequency. Although the facility believed it was testing every two weeks in December and January, it was doing so with the wrong sample volume. From January through March, the facility tested only monthly instead of every two weeks as directed by CDC guidance. Communication from the state infectious disease assistant director later confirmed that the early tests with 100 ml volumes and the later tests performed almost a month apart were inadequate and would not count toward the required monitoring sequence. The facility’s Water Management Policy did not specify the required volume and frequency of surveillance testing after a confirmed positive Legionella case. The facility also failed to replace point-of-use Nephros S100 sink filters within the 90-day operational period specified by the manufacturer. Observations showed that the filters were installed when the facility was first notified of the positive Legionella case and had not been changed by the time of survey, despite the manufacturer’s instructions that the filters should operate for up to three months of normal use. The Director of Maintenance confirmed that the filters had remained in place since installation and had expired based on the 90-day use guidance. The DON further explained that the facility relied on the “use by” date on the filter box (2028) rather than the 90-day operational limit, and the facility’s Infection Prevention and Control Program, although generally outlining surveillance and outbreak response expectations, did not provide specific direction on Legionella testing volume and frequency after a confirmed case.
Failure to Monitor and Report Skin Changes Under Leg Brace Leading to Stage IV Device-Related Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to implement physician-ordered interventions, conduct ongoing skin monitoring, and timely identify and report changes in skin condition for a resident at very high risk for pressure injury development. The resident was admitted with a right femur fracture, dementia, a sacral pressure injury, and right Achilles bruising noted on admission. Physician orders and the resident care plan required the right leg brace to remain on at all times with non-weight bearing to the right lower extremity, and directed staff to remove the brace every shift for skin checks and circulation, motion, and sensation assessments, as well as to ensure ABD padding at the ankle and thigh every shift. Subsequent skin assessments documented resolution of the initial right Achilles bruising and, on multiple dates in February, described the resident’s skin as warm, dry, with normal color and no issues, except for moisture-associated skin damage to the coccyx. Despite these orders and the resident’s very high Braden risk score, staff did not consistently identify, document, or report significant skin changes under the right leg brace. On 2/24, an LPN observed bruising from mid-calf to ankle under the brace but did not notify the provider. On 2/26, the same LPN again noted persistent bruising and soft skin and still did not report these findings to a supervisor or provider because the area was not open. Another LPN later reported that on 2/27, during a skin check, the brace was removed, the skin was visualized, there was no barrier between the brace and the skin, and bruising was present; this LPN also did not report the bruising, believing it to be an existing impairment. Other LPN statements for shifts on 2/25, 2/26, and 2/27 indicated that when they removed the brace, they either did not observe abnormalities or only noted baseline discoloration and applied skin prep to the heels and toes. On 2/28, a nursing assistant providing care to the resident for the first time detected an odor and moisture on her gloves while checking the heels, removed the right leg brace, and found a large open wound on the right ankle with a white wound bed and exposed tendon, and no barrier between the brace and the skin. A subsequent nursing note that evening documented a wound at the right lateral ankle at the brace site, with specific measurements and a non-blanchable, edematous, red peri-wound and an open wound bed. The wound physician later classified this as a medical device-related Stage IV pressure injury of the right ankle, with exposed tendon and a duration greater than three days. The contracted wound physician stated that if he had been notified earlier of soft skin, redness, or bruising, he would have recommended padding between the brace and the skin, and he was unaware of the existing orthopedic order for padding that the facility was expected to follow.
Failure to Report Skin Changes Under Brace Leading to Stage IV Device-Related Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to ensure timely notification of the physician and appropriate nursing staff regarding a significant change in a resident’s skin condition under a right leg brace, despite the resident being at very high risk for pressure injury development. The resident was admitted with a right femur fracture, dementia, a sacral pressure injury, and right Achilles bruising noted on admission. Care plan interventions and physician orders required the right leg brace to remain on at all times, be removed every shift for skin checks and circulation, motion, and sensation assessments, and for ABD padding to be placed at the ankle and thigh every shift. A subsequent skin assessment documented that the right Achilles bruising present on admission had resolved. On multiple occasions, nursing staff observed concerning skin changes under the brace but did not notify a provider or supervisor. An LPN performing a skin assessment identified bruising from the right mid‑calf to ankle under the brace and did not notify the provider. During a later shift, the same LPN again observed persistent bruising and soft skin in the same area and still did not report these findings because the skin was not open. Another LPN, assigned on a different shift, removed the brace, observed bruising and no barrier between the brace and the resident’s skin, and did not report the bruising to the supervisor, believing it to be an existing skin impairment. These observations occurred in the context of existing orders to remove the brace each shift, inspect the skin, and ensure padding was in place. The change in the resident’s condition was ultimately identified by a nursing assistant who, while providing care, noted an odor, moisture on her gloves, and upon removing the brace, found a large open wound on the right ankle with a white wound bed and exposed tendon and no barrier between the brace and the skin. Subsequent nursing and physician documentation described a wound at the right lateral ankle where the brace had been, with an open wound bed, non‑blanchable, edematous, red peri‑wound tissue, and later a broad area of denuded skin with exposed tendon extending from mid‑lower leg to ankle. A contracted wound physician later classified the injury as a medical device‑associated Stage IV pressure injury of the right ankle and stated that if he had been notified earlier of soft skin, redness, or bruising, he would have recommended padding between the brace and the skin. The facility’s own change in condition policy required physician notification when there was a significant change in the resident’s condition, but the observed bruising and soft tissue changes under the brace were not reported in a timely manner, resulting in delayed medical evaluation and intervention and the subsequent development of the Stage IV pressure injury.
Failure to Use Gait Belt and Safely Manage Transfers Resulting in Resident Injuries
Penalty
Summary
The deficiency involves the facility’s failure to ensure safe ambulation and transfers in accordance with its own policies, resulting in accidents for two residents. One resident with anemia, osteoarthritis, weakness, and difficulty walking had a care plan and aide care card directing staff to provide assistance of one for transfers and ambulation using a rolling walker and a gait belt. The admission MDS documented that this resident required extensive assistance for transfers and ambulation and used both a rolling walker and wheelchair, with no prior history of falls. Despite these documented needs and the facility’s policy requiring gait belt use for residents who cannot ambulate or transfer independently, a nursing assistant assisted the resident with ambulation in the hallway without applying a gait belt. During this assisted ambulation without a gait belt, the resident lost balance and fell to the floor while using a rolling walker. Nursing documentation identified that the resident sustained a skin tear to the left forearm and reported left elbow pain rated 7 out of 10. The resident was transferred to the hospital, where imaging showed posterior elbow soft-tissue swelling and a nondisplaced fracture of the left olecranon. Interviews with an LPN, an occupational therapy assistant, and the DNS confirmed that the nursing assistant had not used a gait belt, that the resident required assistance of one for ambulation, and that facility policy required gait belt use for such residents. Staff also stated that the purpose of the gait belt was to allow staff to maintain a secure grasp if a resident lost balance. The deficiency also includes an incident involving another resident with type 2 diabetes mellitus, dementia, venous insufficiency, anxiety, and peripheral vascular disease, who had severe cognitive impairment and required extensive assistance for transfers. The MDS and aide care card documented that this resident was non-ambulatory and required the assistance of one staff member with a rolling walker for transfers. During a transfer from wheelchair to bed performed by two nursing assistants, the resident was noted afterward to have a new skin tear on the left lateral lower leg, measuring 2.5 cm by 1.5 cm. Facility documentation and staff statements indicated that the resident did not have a skin tear prior to the transfer and that the resident had been agitated and “giving them a hard time” during the transfer, with one aide acknowledging they could have waited for the resident to calm down. The DNS confirmed that the skin tear was identified after the transfer and that the resident had been agitated during the transfer, while also stating that the resident should have been free from any type of accident while care was being provided. The facility’s accidents and supervision policy stated that the environment would be maintained free of accident hazards and that each resident would receive adequate supervision and appropriate assistive devices to prevent accidents.
Failure to Provide Timely Incontinence Care to a Dependent, Cognitively Impaired Resident
Penalty
Summary
The deficiency involves the facility’s failure to ensure a severely cognitively impaired, nonverbal resident dependent on staff for all ADLs and incontinent care was provided timely personal and incontinence care, resulting in neglect. The resident had diagnoses including Alzheimer’s disease, dementia, and diabetes with chronic kidney disease, and the care plan and CNA care card directed extensive assistance with personal hygiene, toileting, and incontinence care as needed. The resident’s MDS showed a BIMS score of 0/15, frequent bowel and bladder incontinence, and total dependence for ADLs, confirming the need for staff to perform regular checks and care. On the morning in question, the assigned NA on the 7 AM–3 PM shift reported providing peri/incontinent care and transferring the resident out of bed around 7–7:30 AM. The NA stated her usual routine was to return the resident to bed after breakfast but did not do so that day. Around 10 AM, she only repositioned the resident in a tilt-in-space wheelchair and checked for incontinence by smell alone, without touching the brief or checking the brief’s indicator line. Later, when a family member was visiting and wanted the resident to remain up, the NA stated she informed the visitor around 1 PM that the resident needed to return to bed for care; the visitor declined, and the NA did not re-offer care, did not notify the nurse, and did not inform the nurse that the only care provided had been before breakfast approximately seven hours earlier. During the 3 PM–11 PM shift, the next NA reported that the resident remained up in the tilt-in-space wheelchair and that she was unable to provide incontinent care from 3 PM until after the evening meal because she was occupied in the dining room. She stated she was not informed by the off-going NA or the nurse that the resident had not received peri/incontinent care since early that morning. The LPN on the evening shift also reported not being notified that care had been refused earlier or that care had not been provided since before breakfast. When the evening NA finally returned the resident to bed and provided incontinent care around 7 PM, she found the brief heavily wet and the resident incontinent of a bowel movement. Facility leadership and nursing staff confirmed that residents were to be checked and changed every two to three hours, that relying on smell alone to assess incontinence was inappropriate, and that the CNA job description required rounds at the beginning of each shift and every two hours thereafter, which did not occur for this resident.
Noncompliance with Infection Control Policy Due to Staff Artificial and Decorated Nails
Penalty
Summary
Surveyors identified a deficiency in the facility’s infection prevention and control program related to staff fingernail practices during direct resident care. On observation, a nursing assistant who worked on a resident unit and provided ADL care, incontinent care, and meal service was noted to have gel-like artificial fingernails approximately 1/4 to 1/2 inch long. These nails had multiple round silver/white glitter rhinestone-like raised items and silver-colored metal-like decorative designs attached to several fingernails on each hand. The decorative items were described as raised, firm to the touch, and glued onto the nails. A subsequent observation on the following day confirmed that the same gel-like nails with the raised decorative items and metal-like designs remained in place. During interviews, the nursing assistant confirmed that the glitter-like rhinestone items and silver metal-like designs were glued onto the nails. The DNS stated that while staff were allowed to have gel fake nails, they should be at a comfortable length and that no attached jewels or sharp areas were allowed due to concern for infection. The DNS, Administrator, and a regional RN later acknowledged that the facility allowed staff to wear gel fingernails, and the regional RN stated she believed the attached items were securely in place and thought the gel covered the top of the gems. Review of the facility’s Personal Appearance and Dress Policy showed it required fingernails to be clean, well-manicured, and not so long as to compromise resident safety for employees involved in direct resident care or where infection control may be an issue. Review of WHO guidelines and CDC hand hygiene guidance indicated that artificial nails, including gel nails, are generally prohibited for healthcare workers in direct patient care because they can harbor bacteria and are difficult to sanitize, and that artificial fingernails or extensions should not be worn when having direct contact with high-risk patients.
Failure to Honor Resident’s Chosen Health Care Representative
Penalty
Summary
The deficiency involves the facility’s failure to acknowledge and honor a resident’s expressed choice of health care representative, despite the presence of valid legal documentation. The resident had diagnoses including dementia, anxiety, unspecified convulsions, depression, and end stage renal disease. A Durable Power of Attorney dated in 2021 identified a specific family member as the resident’s agent, and the document was notarized and witnessed. The resident’s MDS and care plan documented impaired cognition related to dementia, with interventions to communicate with the resident and family regarding capabilities and needs and to monitor changes in cognitive function and decision-making ability. A complaint filed by a family member stated that the resident and this family member attempted to provide the facility with a signed Appointment of Health Care Representative form from 2021 appointing that family member as the resident’s health care representative. The facility did not accept the form, told them it was outdated, and informed them that a new court-issued form would be required before the family member would be acknowledged as the health care representative. Interviews with the resident and the family member confirmed that the resident had clearly verbalized to facility staff, including the DON and Social Services, that the resident wanted this family member to be the health care representative and did not want another family member in that role, but the facility continued to recognize the other family member instead. The social worker acknowledged that the resident had expressed a desire to have the first family member as health care representative and that there was a signed appointment of health care representative dated 2021, though he believed it had the potential to expire. The SW also stated that the facility had no documentation signed by the resident naming the second family member as health care representative. The DON confirmed that at admission the facility did not acknowledge the resident’s choice, that there was nothing in writing designating the second family member, and that the facility had nonetheless continued to treat that person as the health care representative. Review of the clinical record showed it still listed the second family member as emergency contact and did not document the first family member as health care representative, contrary to the resident’s expressed wishes and the facility’s own policy on resident rights and designation of representatives.
Failure to Detect Methotrexate Transcription Error Leading to Toxicity and Death
Penalty
Summary
The deficiency involves the facility’s failure to ensure accurate transcription and verification of a methotrexate order for a resident admitted with diagnoses including rheumatoid arthritis, dysphagia, metabolic encephalopathy, atrial fibrillation, and congestive heart failure. The hospital discharge orders specified methotrexate 2.5 mg, four tablets in the morning and three tablets in the evening, to be given one time per week. When the orders were transcribed at the facility, the methotrexate frequency was incorrectly entered as one time per day instead of one time per week. The Medication Administration Record (MAR) generated a dose warning indicating that the entered dose and daily frequency exceeded the usual dosing regimen of one to ten tablets every seven days, but the warning was not acted upon. Multiple required reconciliation and review processes failed to detect the error. An APRN reviewed the discharge paperwork and medication list and approved all medications as written, believing the methotrexate was ordered weekly per the original hospital discharge summary. RN staff responsible for the second check of admission orders did not identify the incorrect daily frequency when reconciling the orders against the hospital discharge paperwork. The physician later reviewed the discharge medications but was not aware that the methotrexate order had been transcribed incorrectly. The pharmacy filled the medication according to the incorrect daily order, and the pharmacy consultant, who was responsible for reviewing medication orders for new admissions, also did not identify the incorrect dosing despite the EMR dose warning. Following the initiation of daily methotrexate, the resident developed progressive clinical signs consistent with methotrexate toxicity. The resident, who was cognitively intact and required moderate assistance with activities of daily living, developed thrush and mouth sores, reported mouth pain and inability to eat, and experienced poor oral intake, nausea, vomiting, and large loose stool. Bloodwork later showed a critically low white blood cell count (0.8), and the resident was identified as neutropenic. The care plan was revised to address neutropenia and altered respiratory status, and the resident was placed on leukopenia precautions. The resident subsequently became hypoxic, required oxygen, and was transferred to the hospital, where diagnoses included neutropenic fever, methotrexate toxicity, and sepsis. The methotrexate medication error—daily administration for nine consecutive days instead of weekly—was discovered at the hospital and was identified by facility staff and providers as a significant medication error that placed the resident in Immediate Jeopardy and resulted in the resident’s death. Interviews with involved staff confirmed the sequence of actions and inactions that led to the deficiency. RN staff acknowledged incorrectly transcribing the methotrexate frequency and failing to detect the error during the supervisory second check. The APRN and physician confirmed they reviewed and approved the medications but did not recognize that the methotrexate had been entered as a daily rather than weekly dose. The pharmacy and pharmacy consultant also did not identify the incorrect dosing despite the EMR dose warning. Facility leadership, including the President of Clinical Services, characterized the incorrect methotrexate administration as a significant medication error and confirmed that the error was not detected by any of the required reconciliation and review processes prior to the resident’s hospitalization and subsequent death.
Removal Plan
- Educated all licensed nursing staff, pharmacy personnel, pharmacy consultants, and medical providers on medication administration, including professional responsibilities for administering medications, second checks on medications for newly admitted residents, reviewing medication orders prior to signing off, Methotrexate weekly dosing, medication reconciliation, and drug alert icons in the EMR.
- Provided one-to-one education to RN #1, RN #2, and pharmacy staff.
- Conducted random audits of residents receiving Methotrexate, other high-risk medications, and all newly admitted residents.
- Reviewed audit results through QAPI and monitored.
- Assigned the Director of Nursing responsibility for implementation and monitoring, with the Administrator maintaining overall regulatory oversight.
Failure to Notify Resident Representative of Repeated Changes in Condition
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s Conservator of Person (COP) of significant changes in the resident’s condition over an eight-day period, as required by facility policy. The resident had multiple serious diagnoses, including heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s disease, and was care planned for monitoring of cardiac status, abnormal breath sounds, difficulty breathing, and signs of heart failure. The resident was cognitively intact per a quarterly MDS, with a BIMS score of 14, and required extensive assistance with ADLs. On one date, APRN #1 was asked to evaluate the resident due to respiratory symptoms and increased wheezing, continued cardiac medications, and ordered a chest x-ray, documenting that the plan was discussed with nursing. On another date, APRN #1 was again asked to evaluate the resident’s respiratory status, but the clinical record from that period did not show that the COP was notified of these changes in condition. Subsequently, nursing documentation showed that the resident became short of breath, with initially normal vital signs, then became hypoxic with an oxygen saturation of 72% on room air, which improved to 93% with 2L oxygen. APRN #1 was notified, administered IV Lasix 40 mg, and ordered STAT labs and a STAT chest x-ray, with continuation of oxygen. The nurse’s note for that event documented that the COP was notified of the change in condition. Later that same day, the resident’s death was pronounced, and the death certificate listed heart failure due to sick sinus syndrome and COPD as the primary cause of death. Review of the clinical record from the earlier dates through the date of death showed no documentation that the COP had been notified of the earlier changes in respiratory condition or the provider evaluations, despite facility policy requiring prompt notification of the resident’s representative for new treatment, acute conditions, deterioration in health, or exacerbation of chronic conditions. Interviews with the President of Clinical Services, APRN #1, and the ADON confirmed that nursing staff should have notified the COP and that the facility failed to follow its Notification of Change Policy during that period.
Failure to Complete Provider-Ordered Chest X-Ray for Resident with Respiratory Symptoms
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a provider-ordered diagnostic test was obtained and documented for a resident experiencing respiratory symptoms and multiple cardiac and pulmonary comorbidities. The resident had diagnoses including heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s disease, and was care planned for monitoring abnormal breath sounds, difficulty breathing, and signs of heart failure. On 12/15/25, an APRN evaluated the resident for respiratory symptoms, noted increased wheezing, and ordered a chest x-ray, with the plan discussed with nursing. However, the clinical record from 12/15/25 to 12/23/25 contained no chest x-ray order and no documentation explaining why the chest x-ray was not performed, despite facility policy requiring licensed staff receiving verbal orders to enter them into the medical record and follow through with appropriate notifications. Subsequent provider notes on 12/18/25 documented reassessment of the resident’s respiratory status, with no acute cardiopulmonary process noted and no mention of the previously ordered chest x-ray. On 12/23/25, the APRN again evaluated the resident for increased respiratory distress, administered IV Lasix, and ordered a STAT chest x-ray and STAT labs. Nursing documentation that day showed the resident became hypoxic with an oxygen saturation of 72% on room air, was placed on 2L oxygen with improvement to 93%, and that the APRN was notified and provided additional orders. Later that evening, the resident’s death was pronounced. Interviews with the APRN and multiple nurses who worked on the relevant shifts revealed no one could recall receiving or entering the original chest x-ray order, and there was no documentation to indicate why the chest x-ray ordered on 12/15/25 was not completed, constituting a failure to provide necessary care and services according to provider orders.
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