Vernon Healthcare Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Los Angeles, California.
- Location
- 1037 W. Vernon Avenue, Los Angeles, California 90037
- CMS Provider Number
- 055167
- Inspections on file
- 75
- Latest survey
- January 28, 2026
- Citations (last 12 mo.)
- 24
Citation history
Health deficiencies cited at Vernon Healthcare Center during CMS and state inspections, most recent first.
A resident was readmitted with a generalized itchy rash documented on multiple skin checks as a new issue requiring tracking, but staff did not initiate a COC, notify the physician, monitor the condition, or provide treatment over several days. The rash was not discussed in the IDT care conference, and the facility’s transfer form to the GACH incorrectly indicated there were no skin issues, despite prior documentation of a widespread rash. At the hospital, the resident was found to have a generalized rash and was later placed on isolation for scabies. Interviews with the TN, IP nurse, and an RN confirmed that no COC was completed, no prophylactic or symptomatic treatment was provided, and the rash was not communicated to the hospital, contrary to facility policies on scabies prevention and change of condition.
A resident with severe cognitive impairment and multiple psychiatric diagnoses repeatedly refused psychotropic medications, but the LVN only documented the refusals without completing a required change of condition (COC) assessment. The DON confirmed that no COC assessment was done, despite facility policy mandating such documentation and follow-up when a resident refuses medication.
A resident with severe cognitive impairment and multiple diagnoses, including schizoaffective disorder, bipolar disorder, and epilepsy, repeatedly refused prescribed medications. Despite facility policy requiring a care plan for medication refusals, staff interviews and record review confirmed that no such care plan was developed to address the resident's ongoing refusals.
The facility did not ensure timely administration of medications for three residents with complex medical and psychiatric conditions, resulting in multiple instances where medications were given significantly later than scheduled. Additionally, controlled drug count records for two medication carts were found to have missing nurse signatures at shift changes, indicating incomplete documentation and lapses in accountability.
A resident with multiple chronic conditions was transferred to a hospital for altered mental status and was cleared for return, but the facility repeatedly denied readmission, citing no available male beds, despite records showing bed availability. The resident remained hospitalized for an extended period due to the facility's actions, which were not in accordance with facility policy.
A resident with severe cognitive impairment and multiple diagnoses received several orders for lorazepam with changes in dosage, frequency, and administration route, but the facility did not obtain or document informed consent for these medication changes as required by policy. Staff interviews and record reviews confirmed the absence of necessary consents in the electronic medical record for the specified orders.
A resident with severe cognitive impairment and a history of anxiety and dementia was given a PRN lorazepam order for 30 days, exceeding the facility's 14-day policy limit, without documented provider justification or evidence of increased agitation. The extension was requested by an LVN rather than the psychiatric provider, and there was no supporting documentation for the prolonged use.
A resident with severe cognitive impairment and total dependence on staff experienced an unwitnessed fall resulting in a skin tear. Following the incident, staff did not complete a fall risk evaluation, post-fall evaluation, or convene an IDT meeting as required by facility policy. Nursing staff and the DON confirmed these assessments and reviews were not performed after the fall.
A resident who required moderate assistance for transfers was left without help by a CNA after requesting to be moved from a wheelchair to bed. The resident attempted the transfer alone, resulting in a fall, pain, and emotional distress. The facility did not follow the resident's care plan or its own neglect prevention policy, leading to the resident's injury and subsequent hospital admission for further evaluation, including a new diagnosis of generalized anxiety disorder.
A resident with schizophrenia and a history of aggressive behavior did not receive accurate assessment or individualized care planning, resulting in repeated disruptive incidents and a physical altercation with another resident. The MDS did not reflect the resident's behavioral history, and there was a period without a behavior care plan. Staff acknowledged that documentation and interventions were inadequate for the resident's needs.
A resident with complex medical and psychiatric needs was discharged to an unlicensed board and care facility that could not provide required services, without proper interdisciplinary discharge planning, communication, or verification of the receiving facility's capabilities. This led to a fall, hospitalization, multiple transfers, and elopement, as key steps such as medication reconciliation and hand-off reporting were not completed.
A resident with a high fall risk and multiple medical conditions experienced three falls within a short period. The facility did not conduct required IDT meetings after each fall, as outlined in its Fall Management Program policy, and failed to maintain accurate fall risk assessments. These failures resulted in the resident continuing to fall and placed the resident at risk for serious injury.
A facility failed to transcribe and document treatment orders for a resident's skin lesions, leading to a lack of appropriate care. The resident, with severe cognitive impairment and multiple diagnoses, had specific treatment orders for lesions on the forehead and right ocular region. However, these orders were not entered into the EMR or documented in the Treatment Administration Record, contrary to facility policy. Interviews with staff confirmed the absence of documentation, highlighting a risk of inadequate treatment and communication delays.
A resident with schizophrenia and anxiety disorder was hit in the face by another resident with schizophrenia and major depressive disorder, due to inadequate supervision. The facility's policy required a 1:1 sitter for the aggressive resident, but the sitter was not close enough to intervene. The Director of Nursing admitted the staff failed to provide appropriate supervision, leading to the incident.
A facility failed to monitor a resident's behaviors while on psychotropic medications, including Depakote, Invega Sustena, and Risperdal, prescribed for schizophrenia and major depressive disorder. The absence of documented behavior monitoring, as required by the facility's policy, was confirmed by the DON, highlighting a lapse in assessing medication effectiveness and managing psychiatric behaviors.
The facility was found deficient in food storage and handling practices, with rotten tomatoes in the refrigerator, lemonade stored near chemicals, and buildup in the coffee machine's sight glass tube. These issues, observed by the Dietary Supervisor, could lead to foodborne illnesses among residents.
A resident with multiple health conditions did not receive several prescribed medications over a period due to availability issues and storage errors in the medication cart. The facility's failure to administer medications as ordered led to significant medication errors, as observed in the MAR and confirmed by the DON and RN.
The facility failed to maintain cleanliness in medication storage, as sticky residue was found in the bottom drawer of a medication cart and around a Pro-Stat liquid bottle cap. An LVN confirmed the issue, which contradicts the facility's policy requiring clean and clutter-free medication storage areas.
The facility did not post the most recent CDPH survey results in accessible areas, violating residents' rights to examine these results. The Administrator admitted the latest survey from December 2023 was kept in her office, while the displayed binder contained outdated results from May 2021.
A facility failed to maintain a sanitary environment for a resident by not emptying the trash in a timely manner, leading to gnat production. The resident, with moderate cognitive impairment and independent in daily activities, was observed with an overflowing trash can and gnats present, posing an infection risk. The facility's policy mandates a safe, clean, and comfortable environment, which was not followed.
A facility failed to transmit a resident's discharge MDS assessment to CMS within the required 14 days, potentially affecting billing and data accuracy. The resident, with diagnoses including schizophrenia and COPD, was discharged to a hospital, but the MDS was transmitted late. The MDSN confirmed the delay, and the DON noted potential impacts on reimbursement and staffing.
A facility failed to complete a PASARR Level II evaluation for a resident with schizophrenia and other conditions, due to the resident's unavailability for assessment. The MDSN admitted that the staff should have resubmitted the Level I evaluation to ensure the resident's mental health needs were met, as per the facility's policy.
A resident with dementia, dysphagia, and severe protein-calorie malnutrition experienced significant weight loss, losing 5.2% of their body weight in one week and 6.9% in one month. Despite these changes, the facility did not develop a care plan to address the resident's nutritional needs, as acknowledged by the Dietary Service Supervisor. The resident required supervision for eating and other activities, and the facility's policy emphasizes updating care plans based on assessed needs, which was not done in this case.
A facility failed to consistently monitor a resident's weight, despite the resident being on an appetite stimulant and having conditions like Type 2 DM and malnutrition. The resident's weight was last recorded in July, contrary to the facility's policy requiring monthly evaluations. This oversight could delay necessary interventions for the resident's health conditions.
A resident reported missing prescription eyeglasses, but the facility failed to arrange an optometry consult despite an existing order for eye health and vision consult. The resident, with conditions like parkinsonism and schizophrenia, experienced difficulty seeing without the glasses. The Social Service Director acknowledged the oversight, and the facility's policy on referrals was not followed, impacting the resident's quality of life.
A resident with a high risk of falls did not have a low bed or bilateral floor mats as ordered by a physician, despite being at risk due to confusion and balance issues. The facility's policies on fall management and resident safety were not followed, placing the resident at risk for injury.
A facility failed to document the arm circumference and external catheter length for a resident with a midline catheter, as required by their policy. Despite the resident's conditions, including diabetes and a pressure ulcer, there was no record of these measurements over a month-long period. Interviews with staff confirmed the lack of documentation, highlighting a failure to adhere to established procedures.
A resident with emphysema and other conditions was not properly monitored for oxygen saturation levels as ordered by a physician. Despite an order for oxygen at 2 liters to maintain saturation above 92%, the facility failed to consistently check the resident's oxygen levels, with significant gaps in monitoring. An LVN acknowledged the oversight, noting that the resident might have needed oxygen without staff being aware.
The facility failed to post updated daily nurse staffing information, with the last update dated several weeks prior. The Director of Staff Development, new to the role, acknowledged the oversight and the importance of including both projected and actual hours worked by licensed nurses and CNAs, as well as the resident census. This failure violated resident rights by not providing timely access to staffing information.
A facility failed to conduct a Medication Regimen Review (MRR) for a resident in November 2024, as required by policy. The resident, with diagnoses including diabetes, schizophrenia, and end-stage renal disease, did not receive the necessary review to identify potential drug interactions. The Registered Nurse Supervisor confirmed the oversight, acknowledging the risk of drug interactions or overmedication due to the lack of MRR.
The facility failed to conduct ordered lab tests for two residents, potentially delaying treatment. One resident with anemia did not receive monthly CBC tests, while another with end-stage renal disease did not have CBC and BMP tests completed to monitor kidney function. This oversight was confirmed by LVNs and contradicted the facility's policy on timely lab services.
The facility failed to ensure that three out of four dumpsters had their lids closed, as observed during an interview with the Dietary Services Supervisor. This practice violated the 2022 FDA Food Code, which requires outside receptacles to have tight-fitting lids to prevent the entry of rodents. This deficiency had the potential to attract rodents to the trash area.
The facility failed to include the average daily census in its Facility Assessment, which is essential for planning staffing needs and resource allocation. The Administrator admitted the omission and acknowledged the importance of this data for adequate care planning. The facility's policy required regular updates to the assessment, and CMS guidance highlighted the need for such data to identify resident needs.
The facility failed to ensure a resident's pain management consult report was accessible in their medical records, as the notes were not properly filed. Additionally, another resident's discharge disposition was incorrectly documented, leading to potential confusion about their discharge status. The Medical Records Director confirmed the missing notes issue, and the MDS Nurse acknowledged the discharge documentation error.
A resident with Alzheimer's and cognitive impairments signed a binding arbitration agreement without understanding it, as the facility failed to involve her responsible party. Despite policies requiring surrogate consent for residents lacking capacity, the facility allowed the resident to sign the agreement, which was deemed invalid.
The facility did not meet the required minimum of 80 sq. ft. per resident in 31 out of 34 rooms. Observations showed residents could move around, but the Maintenance Supervisor confirmed the rooms were undersized. A waiver was requested, stating it would not affect residents' health and safety. Room sizes ranged from 221.6 to 226.6 sq. ft., below the 240 sq. ft. needed for three residents.
A CNA failed to immediately report a verbal altercation between two residents, leading to a physical assault. The incident involved a resident with severe cognitive impairment and another with mental health disorders. Despite witnessing the assault, the CNA delayed reporting, allowing further harm. Facility policies require immediate reporting of abuse, which was not followed.
A CNA failed to report a resident-to-resident altercation immediately, where one resident with severe cognitive impairment was physically assaulted by another with moderate cognitive impairment and mental health issues. Despite witnessing the abuse, the CNA delayed reporting, citing that the room was not assigned to her care. Facility policies and staff interviews confirmed the requirement for immediate reporting to ensure resident safety.
A resident with a history of wandering and cognitive impairments was punched by another resident with behavioral issues in an LTC facility. The facility failed to monitor both residents adequately, despite their known tendencies and care plans requiring supervision. This led to the incident where one resident entered another's room, resulting in physical abuse.
A facility failed to create a care plan for a resident regarding food brought in from outside, despite the resident's medical conditions and dietary needs. Staff interviews revealed a lack of education and planning, which could lead to adverse reactions or pest issues.
A resident's food items were found unlabeled and undated at their bedside, posing a risk of foodborne illness. The resident, who required assistance with eating and was on a therapeutic diet, had purchased the items with activities staff. The facility's policy required labeling and dating of food items, a responsibility that fell to the activities staff, as confirmed by the DON.
A facility failed to accurately complete an MDS assessment for a resident by not coding Depakote as an anticonvulsant in Section N. The resident, with a history of schizoaffective disorder, epilepsy, and depression, had an active order for Depakote, but it was not marked correctly in the MDS. The MDS Nurse admitted the error, emphasizing the importance of coding based on pharmacological classification. The Administrator and DON had differing views on the impact of this inaccuracy on resident care and CMS payments.
A resident with cognitive impairments and schizophrenia was involved in multiple altercations, including being punched and kicking others, due to his behavior of stealing from fellow residents. Despite staff awareness, his care plan was not updated, leading to ongoing safety concerns and a planned confrontation by other residents. The facility's abuse prevention policy was not effectively implemented, resulting in a failure to protect residents from physical abuse.
A resident with cognitive deficits and schizophrenia continued to steal food and drinks from others, leading to altercations and distress. Despite a care plan in place, staff failed to document or revise interventions, resulting in ongoing issues and resident frustration.
A resident with impaired cognition and mobility issues did not have the required landing mats on both sides of their bed, as per physician orders, increasing the risk of injury from falls. Observations confirmed the absence of mats, and staff were unaware of the resident's fall risk and the need for these preventive measures.
The facility failed to conduct IDT meetings for the discharge planning of two residents, one with cerebral infarction and schizophrenia, and another with schizoaffective and autistic disorders. The Social Service Assistant was not informed of the discharge plans until after the discharges, resulting in no IDT meetings being held. The Director of Nursing confirmed the absence of documentation for these meetings, which are required for resident safety and adequate post-discharge care.
A facility failed to notify a resident's representative of the discharge to an assisted living facility, violating the requirement to provide written notice and appeal rights. The resident, with mental health diagnoses, had a designated responsible party who was not informed of the discharge plan. Staff interviews and record reviews confirmed the lack of notification and acknowledgment, contrary to facility policy.
A resident with a Stage 4 pressure ulcer and other health issues was allegedly punched by a CNA, resulting in a bruise. The incident was reported to the SSA, who failed to notify the Administrator or CDPH within the required timeframe, delaying the investigation and potentially risking further harm to the resident.
A resident with a Stage 4 pressure ulcer and UTI reported being punched by a CNA during the night shift. The incident was reported to the SSA, but the SSA failed to notify the Administrator, leading to a lack of investigation and documentation. The facility's policy for immediate reporting and investigation was not followed.
A resident with a Stage 4 pressure ulcer and UTI had an unsecured indwelling catheter, contrary to facility policy requiring anchoring to prevent dislodgement and injury. This was confirmed by an LVN and CNA during observations, revealing a lapse in catheter care procedures.
Failure to Assess, Treat, and Communicate Generalized Rash Leading to Scabies Diagnosis
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to recognize and respond to a change of condition related to a resident’s generalized itchy rash, to provide treatment, and to communicate this condition to the receiving hospital. The resident, who had diagnoses including schizophrenia, cardiomegaly, and chronic kidney disease and whose H&P noted fluctuating capacity to understand and make decisions, was readmitted to the facility with generalized itchy rashes over the whole body. A progress note dated 1/10/2026 documented the readmission with generalized itchy rashes, and a skin check on the same date recorded a rash on the abdomen, cervical region, and bilateral front and back thighs, marked as a new issue to be tracked. Despite this documentation, no Change of Condition (COC) form was initiated, and the physician was not notified as required by facility policy. Subsequent documentation and interviews showed that the rash continued without appropriate assessment or treatment. A multidisciplinary care conference (IDT) dated 1/13/2026 contained no indication of the rash or any medical treatment for the generalized itching. A follow-up skin check dated 1/15/2026 again documented the rash in the same areas and indicated it should be tracked and reviewed, yet the resident was not monitored for the rash between 1/11/2026 and 1/15/2026, and no treatment was initiated. The Treatment Nurse stated that the situation represented a COC and that the physician should have been notified so medical treatment could be started, and also acknowledged that staff would not know if the rash was improving or worsening due to lack of monitoring. The Infection Preventionist similarly stated that the resident should have been treated prophylactically and that there was no COC, no monitoring for symptoms, and no treatment for itching. When the resident was transferred to a General Acute Care Hospital on 1/15/2026, the facility’s discharge summary (SNF/NF to Hospital Transfer Form) indicated that the resident had no skin issues, despite prior documentation of a generalized rash. Hospital records from the same date documented a generalized rash over the whole body, and by 1/17/2026 the hospital had placed the resident on isolation precautions for scabies. The Treatment Nurse and a Registered Nurse both stated that licensed staff were expected to provide a complete report to the hospital, including skin conditions, and acknowledged that the rash was not communicated, characterizing this as poor communication. Facility policies on Prevention and Management of Scabies required examination for signs and symptoms of scabies on admission, isolation of undiagnosed and untreated rashes, and notification of the DON for suspicious rashes, while the Change of Conditions policy required physician notification, assessment, SBAR communication, and documentation every 72 hours for significant changes. These policy requirements were not followed in the resident’s case.
Failure to Document Change of Condition Assessment After Medication Refusal
Penalty
Summary
The facility failed to document a change of condition (COC) assessment for a resident who refused psychotropic medications. The resident, who had diagnoses including schizoaffective disorder, bipolar disorder, and epilepsy, was noted to have severe cognitive impairment and required assistance with activities of daily living. Despite the resident's repeated refusal of medications on multiple occasions, the licensed vocational nurse (LVN) only documented the refusal but did not complete a COC assessment as required by facility policy. The LVN acknowledged that medication refusal constituted a change in condition and should have been documented accordingly. Interviews with the resident confirmed ongoing refusal of medications, and the Director of Nursing (DON) verified that no COC assessment was completed in response to these refusals. Facility policy required licensed nurses to assess changes in condition, determine appropriate interventions, and notify the resident's physician and legal representative or family member in the event of untoward responses to medications. The lack of a documented COC assessment meant that the resident's current condition and behavior were not properly monitored as per policy.
Failure to Develop Care Plan for Medication Refusal
Penalty
Summary
The facility failed to develop a person-centered care plan for a resident who consistently refused to take prescribed medications. During observation and interviews, the resident was noted to refuse medications, stating they did not need them, despite having diagnoses including schizoaffective disorder, bipolar disorder, and epilepsy. The resident's medical records indicated severe cognitive impairment and a need for supervision or assistance with activities of daily living. Physician orders documented multiple medications for mental health and seizure management, but there was no care plan addressing the resident's medication refusals. Staff interviews confirmed that the resident routinely refused medications and that facility policy required a care plan to be developed in such cases. The LVN and DON both acknowledged that a care plan should have been created to address the refusals, and the facility's policy specified that care plans must be updated based on assessed needs. Despite these requirements, no care plan was in place to guide staff in managing the resident's medication refusals.
Medication Administration Delays and Incomplete Narcotic Count Records
Penalty
Summary
The facility failed to ensure timely administration of medications for three of six sampled residents. For one resident with schizoaffective disorder, major depressive disorder, and hypertension, medications such as lithium carbonate, lisinopril, risperdal, and gabapentin were not administered at the scheduled times, with documentation showing administration occurred significantly later than ordered. Another resident with schizophrenia, type 2 diabetes, and hypertension also experienced delays in receiving medications including empagliflozin, metformin, lisinopril, and risperdal, with records indicating these medications were given well after the scheduled times on multiple days. A third resident with schizoaffective disorder, epilepsy, and dementia had similar delays in receiving levetiracetam, memantine, haloperidol, and divalproex sodium, as shown by medication administration records and audit reports. Interviews with licensed vocational nurses confirmed that medications were administered more than one hour after the scheduled times, which was acknowledged as contrary to facility protocol and physician orders. The nurses stated that medications should be given within one hour before or after the scheduled time, and that delays occurred when residents initially refused medications or due to other factors. The actual times of administration were not always accurately documented, and staff recognized that such delays could affect residents' moods and symptoms. Additionally, the facility failed to maintain complete and accurate controlled drug count records for two of three medication carts. Reviews of the narcotic count sheets revealed multiple blank, unsigned spaces where licensed nurses had not signed at shift changes, as required by facility policy. Interviews with nursing staff confirmed that the count sheets should be signed at every change of shift after narcotics are counted, and that missing signatures indicated a lapse in accountability for controlled substances.
Failure to Readmit Resident Despite Bed Availability
Penalty
Summary
A deficiency occurred when a resident with diagnoses including liver cirrhosis, COPD, and bipolar disorder was transferred to a general acute care hospital (GACH) for altered mental status. The resident was cleared for return to the facility by the hospital, but the facility repeatedly denied readmission, citing a lack of available male beds. However, facility records indicated that a male bed was available on several dates during the period in question. The facility's Admission Director (AD) acknowledged receiving multiple inquiries from the hospital's discharge planner regarding bed availability and confirmed that the resident was denied readmission by the Administrator (ADM) without a clear reason. The Director of Nursing (DON) stated that the facility could meet the resident's needs and that there was no justification for denying readmission, even after the expiration of the seven-day bed hold period. The resident remained in the hospital for 14 days beyond the initial discharge date due to the facility's refusal to readmit. A review of facility policies indicated that residents previously admitted to the facility should be readmitted when eligible, and that Medi-Cal/Medicaid eligible residents should be readmitted to their previous room or the first available bed in a semi-private room if hospitalized for more than seven days. Despite these policies and available beds, the facility did not readmit the resident, resulting in a prolonged hospital stay.
Failure to Obtain and Document Informed Consent for Psychotropic Medication
Penalty
Summary
The facility failed to obtain and document informed consent for the use of psychotropic medications for one resident with diagnoses including cognitive communication deficit, anxiety, and dementia. The resident had severely impaired cognition and was dependent on staff for all activities of daily living. Multiple physician orders for lorazepam, an anti-anxiety medication, were issued with varying dosages, frequencies, and routes of administration over several months. However, there was no documented informed consent for several of these orders, specifically for those dated 6/15/2025 to 6/16/2025 and 7/13/2025 to 7/21/2025, as confirmed by the Medical Records Director. The only informed consent obtained in 2025 was for a later order starting 7/22/2025. Interviews with facility staff, including the Medical Records Director and the Director of Nursing, confirmed that informed consents should be stored in the electronic medical record and that new consents are required when there is a change in the frequency or route of psychotropic medication administration. Facility policy also requires written informed consent for psychotropic medications, to be renewed every six months and placed in the resident's medical record. Despite these policies, the required consents were not present for the specified medication orders, resulting in a failure to ensure the resident or their responsible party was informed about the medication's use and potential adverse effects.
PRN Psychoactive Medication Order Exceeded Policy Limit Without Provider Justification
Penalty
Summary
The facility failed to ensure that an as-needed (PRN) psychoactive medication order for a resident did not exceed the facility's policy limit of 14 days. The resident, who had diagnoses including cognitive communication deficit, anxiety, and dementia with severely impaired cognition and total dependence on staff for activities of daily living, was initially prescribed lorazepam for agitation for 14 days. After the initial order was discontinued, a new order was placed for lorazepam every 6 hours PRN for 30 days, despite the absence of documented behaviors indicating agitation at the time of the new order and no documented rationale from the prescribing provider for exceeding the 14-day limit. Review of the resident's records showed that the extension to 30 days was requested by an LVN, not the psychiatric provider, and there was no documentation from the provider supporting the need for prolonged administration. The facility's policy required that any PRN psychoactive medication order not exceed 14 days unless the physician documented a reason for continued use. Interviews with staff confirmed that the extension was not justified by an increase in the resident's agitation or by provider documentation, and that it was outside the LVN's scope to request such an extension.
Failure to Complete Required Post-Fall Evaluations and IDT Review
Penalty
Summary
The facility failed to conduct an Interdisciplinary Team (IDT) meeting, a fall risk evaluation, and a post-fall evaluation for a resident following an unwitnessed fall. The resident, who had diagnoses including cognitive communication deficit, anxiety, and dementia, was noted to have severely impaired cognition and was dependent on staff for all activities of daily living. After the resident experienced an unwitnessed fall and sustained a skin tear, staff did not complete the required fall risk evaluation or post-fall evaluation, nor did they convene an IDT meeting as outlined in facility policy. Interviews with nursing staff and the Director of Nursing confirmed that the necessary assessments and team review were not performed after the fall. The facility's policy required a new fall risk evaluation, a post-fall evaluation, and an IDT review with documentation following any fall. The absence of these actions was acknowledged by staff and leadership, and it was noted that these steps are intended to identify risk factors and update the care plan to prevent further incidents.
Failure to Provide Required Transfer Assistance Resulting in Resident Fall and Neglect
Penalty
Summary
A resident with hemiplegia and hemiparesis affecting the left side, who required moderate assistance for transfers and was dependent on staff for activities of daily living, was not provided the necessary care and services as outlined in their comprehensive assessment and care plan. On one occasion, the resident called for a CNA to assist with transferring from a wheelchair to bed. The CNA instructed the resident to get out of the chair and do it himself, then left the room without providing assistance. The resident, unable to safely transfer independently, attempted the transfer alone and subsequently fell from the wheelchair. The facility failed to implement the resident's At Risk for Falls Care Plan, which required staff to anticipate and meet the resident's needs, ensure the call light was within reach, and encourage its use for assistance. The care plan did not specify interventions for transfer assistance, despite the resident's documented need for moderate help. Additionally, the facility did not follow its own Abuse - Prevention, Screening, & Training Program policy, which defines neglect as the failure to provide necessary goods and services to maintain a resident's well-being and avoid harm or distress. Following the fall, the resident reported pain to the face and emotional distress, and was later transferred to a general acute care hospital for further evaluation. Medical records from the hospital indicated the resident was diagnosed with generalized anxiety disorder and had difficulty ambulating due to musculoskeletal weakness. The incident was reported to facility staff, and interviews confirmed the sequence of events leading to the resident's fall and subsequent injury.
Failure to Provide Necessary Behavioral Health Care and Individualized Care Planning
Penalty
Summary
The facility failed to provide necessary behavioral health care and services to a resident diagnosed with schizophrenia, depression, and anxiety disorder, who also had a history of aggressive behavior. The Minimum Data Set (MDS) assessment for this resident did not accurately reflect the resident's history of aggressive physical and verbal behavior, despite multiple documented incidents of aggression and disruption. The care plan for the resident was not individualized or effective, lacking specific interventions, supervision details, and frequency of re-evaluation. There was also a period when no behavior or schizophrenia care plan was in place for the resident. Multiple documented incidents showed the resident displaying aggressive and disruptive behaviors, including provoking other residents, yelling, and physically assaulting staff. On one occasion, the care plan addressing behavior problems was canceled, and for nearly two weeks, there was no care plan in place to address the resident's behavioral health needs. The MDS assessment contradicted the clinical record by indicating the resident did not exhibit physical or verbal behaviors toward others, despite clear evidence to the contrary in the clinical documentation. The lack of an accurate assessment and an effective, individualized care plan led to an incident where the resident entered another resident's room, resulting in a physical altercation. The resident struck another resident in the chest and required administration of multiple medications for aggressive behavior. Staff interviews confirmed that documentation of the resident's behavior was insufficient and that the interventions in place were not appropriate or effective for the resident's needs. Facility policies required comprehensive, person-centered care planning and prompt action to prevent resident-to-resident altercations, but these were not followed in this case.
Failure to Ensure Safe and Appropriate Discharge Planning
Penalty
Summary
A deficiency occurred when a facility failed to ensure a safe and appropriate discharge for a resident with a complex medical and psychiatric history, including epilepsy, encephalopathy, anxiety disorder, and schizophrenia. The resident had fluctuating capacity to make medical decisions, was at risk for falls, and required assistance with ambulation, medication management, and activities of daily living. Despite these needs, the resident was discharged to an unlicensed board and care (B&C) facility that could not provide the necessary level of care, including ambulation assistance, epilepsy management, or medication administration and storage. The facility did not follow its own discharge and transfer policy and procedures, as the interdisciplinary team (IDT) did not conduct a discharge planning meeting prior to the resident's transfer. Key departments, including nursing, activities, and rehabilitation, were not notified or involved in the discharge planning process. The resident's care plan, which required coordination with rehabilitative therapies and community resources, was not implemented, and the discharge planning review form was incomplete. The facility also failed to verify the B&C's license, assess the appropriateness of the discharge location, or provide a hand-off report to the receiving facility regarding the resident's medical conditions and care needs. As a result of these failures, the resident experienced a series of adverse events after discharge, including a fall with head injury at the B&C, subsequent hospitalization, transfer between multiple facilities, and an episode of elopement that led to police intervention and further hospitalization. Interviews with facility staff and external providers confirmed that the resident's needs exceeded the capabilities of the B&C, and that critical steps in the discharge process, such as medication reconciliation, communication with the receiving facility, and post-discharge follow-up, were not performed.
Removal Plan
- The Social Services consultant initiated an educational in-service to licensed nurses and IDT regarding facility Discharge and Transfer policy and procedures. In-service included Surrogate Decision Maker-Informed Consent, Discharge and Transfer of Residents, Personal Representatives of Residents, Resident Rights, Treating Residents Without Decision-Making Capacity, Conducting IDT prior to discharge, and the importance of initiating discharge planning prior to discharge or transfer of a resident. In-service education is ongoing by the facility's Director of Nursing (DON)/Director of Staff Development (DSD)/Designee including the new processes implementation related to identified concerns to all active license nurses and IDT members.
- The facility has 30 licensed nurses and 24 have been provided with in-service and education. Facility does not have a licensed staff on vacation, leave nor FMLA (Family and Medical Leave Act).
- The Social Services consultant worked 1:1 with the Social Services Director (SSD). The SSD completed the Discharge Planning Review form, sections 1 (Discharge Goals/ General Information) A (Discharge Goals/ General Information) & B (Caregiver Responsibilities), 2 (Self Care Evaluation and Equipment) Q (equipment and supplies), Contacts and Sign and Date of the Discharge Summary, for training purposes.
- The facility DON and Medical Records initiated an audit to residents who have been discharged to a lower level of care in the past 30 days to ensure proper discharge planning was conducted prior to discharge with resident/responsible party, an IDT meeting was conducted prior to discharge, an endorsement of the resident's medical history and medication reconciliation was provided to receiving facility. No similar issues were identified.
- For those residents who lack capacity or with fluctuating capacity, the Office of Public Representative (OPR) will be contacted by the facility's SSD/Designee to act as an advocate in the discharge plan IDT prior to the discharge to ensure location is safe and appropriate given the residents' conditions. If the OPR does not wish to participate, the facility IDT in conjunction with the physician will hold an IDT meeting to review and document appropriateness.
- For those residents who lack capacity or with fluctuating capacity and have resident representatives, an IDT meeting will be held with the responsible party to review and discuss the discharge location for safety and appropriateness.
- Discharge planning will begin on the residents' admission to the facility.
- The Attending Physician and the IDT will review the residents' progress and determine a possible discharge date and document in resident's health record.
- The facility Admin notified Resident 1's attending physician, by phone of the concerns related to the resident's transfer to the Board and Care, the fall sustained and readmission to the hospital.
- The facility Admin notified facility Medical Director by phone of the Immediate Jeopardy that was issued, deficient practice and plan to correct.
- The facility Admin initiated a QAPI (Quality Assurance and Performance Improvement) regarding the Transfer and Discharge of residents.
- The facility staff will assist the physician and the resident to obtain medications after discharge from the facility. When discharged, remaining medications that have been administered to the resident while in the facility may be provided to the resident at the time of discharge if the medications were specifically ordered to be sent home with the resident.
- The Licensed Nurse will assure that the medication orders are reviewed with the resident and/ responsible party and explanation of all discharge medication orders occur at the time of discharge and documented on the resident's health record.
- The facility will ensure that the resident receives adequate follow-up including the ability to have a physician's prescription available to procure drug supply immediately after discharged from the facility and conduct a proper endorsement of resident's ordered medications and discharge instructions to the receiving facility and documented on the resident's health record.
- The facility's SSD and Admin located Resident 1. Resident 1 resided in Skilled Nursing Facility (SNF) 2 and was doing well.
- The facility's SSD/Designee will conduct a post discharge follow up call within 72 hours to ensure that the resident has transitioned adequately to the new facility/location moving forward.
- Newly hired licensed nurses/IDT will be educated by the facility's DON/DSD on facility's P&P pertaining to Discharge and Transfer of residents during their orientation and as needed.
Failure to Conduct Required IDT Meetings and Accurate Fall Risk Assessments After Multiple Falls
Penalty
Summary
The facility failed to implement its Fall Management Program policy and procedure by not conducting and initiating an Interdisciplinary Team (IDT) meeting after each of three falls sustained by a resident. The policy required the IDT to review and update the resident's fall risk status and care plan upon identification of a significant change of condition post-fall. Despite this requirement, the IDT meetings were not held after each fall, as acknowledged by the Director of Nursing (DON), and the care plan was not appropriately updated to address the resident's ongoing fall risk. The resident involved had a history of muscle weakness, abnormal gait, mobility issues, and alcoholic cirrhosis. Upon admission, the resident was identified as high risk for falls, with a fall risk score of 19.0, and required moderate assistance with activities of daily living. The resident experienced three falls within a short period, each documented in the medical record. After each fall, care plans were updated with interventions such as neuro checks, floor mats, and physical therapy consults, but the required IDT meetings to review the circumstances and revise the care plan were not conducted. Additionally, there were inaccuracies in the documentation of the resident's fall risk scores following each incident, with the scores decreasing despite repeated falls. The DON confirmed that these inaccuracies were due to incorrect information entered into the computer system. The failure to conduct IDT meetings and maintain accurate fall risk assessments resulted in the resident continuing to experience falls, with the potential for life-threatening injuries.
Failure to Document and Transcribe Treatment Orders for Resident's Skin Lesions
Penalty
Summary
The facility failed to implement treatment orders for skin lesions for one resident by not ensuring that physician orders were transcribed into the resident's treatment administration record. The resident, who was admitted with diagnoses including Parkinson's Disease, paranoid schizophrenia, and systemic involvement of connective tissue, had severely impaired cognition. The Wound Assessment and Plan indicated specific treatment orders for lesions on the resident's forehead and right ocular region, but these orders were not found in the Order Summary Report or documented in the Treatment Administration Record (TAR) for the relevant months. Interviews with the Treatment Nurse and the Director of Staff Development revealed that the orders for the resident's skin lesions were not entered into the electronic medical record (EMR), and there was no documentation of the treatments being performed. The facility's policy and procedure required that treatments administered be documented in the resident's medical record, and that medication and treatment orders be transcribed onto the appropriate administration record. The lack of documentation and transcription of orders placed the resident at risk of not receiving appropriate skin treatment and caused a delay in communication between licensed staff.
Failure to Prevent Resident Abuse Due to Inadequate Supervision
Penalty
Summary
The facility failed to implement its Abuse-Prevention, Screening, and Training Program policy, resulting in an incident where Resident 2 hit Resident 1 in the face. Resident 1, who was diagnosed with schizophrenia and anxiety disorder, was independent in daily activities and had intact cognitive skills. The incident occurred while Resident 1 was using the phone, and Resident 2, who had a history of schizophrenia and major depressive disorder with moderately impaired cognitive skills, approached and hit Resident 1. Resident 2's care plan required a 1:1 sitter to intervene as necessary to protect others, but the sitter was not close enough to prevent the incident. The Director of Nursing acknowledged that the staff failed to provide appropriate supervision, as the sitter was not maintaining a safe distance to effectively monitor Resident 2, who had a tendency to pace with aggressive behavior. The facility's policy clearly stated that no form of resident abuse or neglect was condoned, and physical abuse included actions such as hitting. The failure to adhere to the policy and provide adequate supervision led to the incident, compromising the safety and rights of the residents involved.
Failure to Monitor Psychotropic Medication Effects
Penalty
Summary
The facility failed to monitor the behaviors of a resident who was prescribed psychotropic medications, which are used to treat psychiatric conditions by altering brain chemistry. The resident, who had diagnoses of schizophrenia and major depressive disorder, was prescribed Depakote, Invega Sustena, and Risperdal for mood disorder, aggressive behavior, and auditory hallucinations, respectively. However, there was no documented evidence of monitoring the resident's behaviors, such as labile mood, aggressive behavior, and auditory hallucinations, as required by the facility's policy. The Director of Nursing acknowledged the absence of documentation and emphasized the importance of monitoring to assess medication effectiveness and evaluate behavioral changes. The facility's policy on Behavior/Psychoactive Medication Management required monthly documentation of behavior occurrences and adverse reactions, but this was not adhered to in the case of the resident. The lack of behavior monitoring placed the resident at risk of not receiving necessary interventions for increased psychiatric behaviors and was considered inappropriate medication management. The deficiency was identified during a review of the resident's records and an interview with the Director of Nursing, who confirmed the failure to document and monitor the resident's target behaviors as per the facility's procedures.
Deficient Food Storage and Handling Practices
Penalty
Summary
The facility failed to maintain proper food storage and handling practices, as observed during a survey. In the walk-in refrigerator, three tomatoes were found with rotten spots, which the Dietary Supervisor (DSS) acknowledged should be discarded due to mold presence that could potentially make residents sick. Additionally, two pitchers of mixed lemonade and a package of powdered lemonade mix were improperly stored on the sink at the sanitizer/detergent mixing area, posing a risk of chemical contamination. The DSS confirmed that food should not be stored near chemicals to prevent mix-ups that could lead to resident illness. Furthermore, the coffee machine was found to have buildup in the sight glass tube, which the DSS indicated could harbor mold and pose a health risk to residents. The facility's policy and procedure on Food Storage and Handling, dated June 2024, mandates that cleaning supplies be stored separately from food and that fresh fruit be checked for ripeness and ordered frequently to ensure freshness. These observations highlight the facility's failure to adhere to its own policies, potentially leading to foodborne illnesses among residents.
Failure to Administer Medications as Ordered
Penalty
Summary
The facility failed to ensure that a resident was free from significant medication errors by not administering medications as ordered over a period from December 1, 2024, to January 9, 2025. The resident, who was admitted on December 17, 2024, had multiple diagnoses including parkinsonism, hepatic encephalopathy, diabetes mellitus, schizophrenia, epilepsy, anxiety, and depression. The resident's Minimum Data Set indicated severely impaired cognitive skills and dependency for activities of daily living, with routine antipsychotic medication use. The deficiency involved the failure to administer several medications as prescribed, including fluvoxamine maleate, pantoprazole sodium, demeclocycline HCL, risperidone, Vascepa, and lactulose. The Medication Administration Record (MAR) showed multiple instances where medications were not given, marked by the number '9' in the MAR box, indicating non-administration. Progress notes revealed that medications were often not available and were awaiting pharmacy delivery, leading to missed doses. During an interview and observation with the Director of Nursing (DON) and a Registered Nurse (RN), it was found that some medications were available in the medication cart but were not administered due to being stored in different drawers than expected. The DON acknowledged that the medications were available and should have been administered, emphasizing the importance of following physician orders to prevent complications. The facility's policy on medication administration requires that medications be administered as prescribed to ensure compliance with dose guidelines.
Deficiency in Medication Storage Cleanliness
Penalty
Summary
The facility failed to ensure that drugs and biologicals were stored in accordance with professional principles, as evidenced by the presence of sticky residue in the bottom drawer of medication cart #3 and around the cap of a bottle of Pro-Stat liquid. During an observation, it was noted that boxes placed on the sticky residue in the drawer adhered to it, and the Pro-Stat liquid bottle was difficult to keep clean due to the residue. An interview with an LVN confirmed the presence of the sticky residue and acknowledged that the medication cart should be kept clean and free from such residue. The facility's policy and procedure on medication storage, dated August 2019, requires medication storage areas to be clean and free of clutter, and mandates the removal of contaminated or deteriorated medications.
Failure to Post Recent Survey Results
Penalty
Summary
The facility failed to post the most recent survey results conducted by the California Department of Public Health (CDPH) in areas that are prominent and accessible to residents, their representatives, family members, and visitors. During an observation and interview, the Administrator admitted that the survey binder displayed in the hallway contained outdated results from May 2021, rather than the most recent survey conducted in December 2023. The Administrator acknowledged that the latest survey results were kept in her office and not made accessible to the residents and their families, which is a violation of the residents' rights. The facility's policy and procedure, as well as the admission packet, clearly state that residents have the right to examine the results of the most recent survey conducted by federal or state surveyors. These documents emphasize that the survey results and any plan of correction must be available for examination in a place readily accessible to residents. The failure to post the updated survey results hindered the rights of the residents and their families to be informed about the facility's compliance status and past performance history.
Failure to Maintain Sanitary Environment for Resident
Penalty
Summary
The facility failed to maintain a sanitary environment for one resident, identified as Resident 20, by not emptying the trash in a timely manner, which led to the production of gnats. Resident 20, who was admitted with diagnoses including hypertension, schizophrenia, and depression, was observed to have moderate cognitive impairment but was independent in dressing, bathing, and eating. During an observation and interview with the Infection Preventionist Nurse, the trash can in Resident 20's room was found overflowing with gnats present, indicating a risk of infection. The facility's policy requires providing a safe, clean, comfortable, and home-like environment, which was not adhered to in this instance.
Late Transmission of Discharge MDS Assessment
Penalty
Summary
The facility failed to transmit the discharge Minimum Data Set (MDS) for a resident within the required 14 days after completion to the Center of Medicare and Medicaid Services (CMS). This deficiency was identified for one of the 22 sampled residents. The resident in question, who had diagnoses including schizophrenia, chronic obstructive pulmonary disease (COPD), and encephalopathy, was discharged to a General Acute Care Hospital on the same day the MDS assessment was dated. However, the MDS assessment was not transmitted until more than 14 days after the Assessment Reference Date (ARD), which was 4/22/2024. During an interview, the Minimum Data Set Nurse (MDSN) confirmed that the MDS assessment was completed and transmitted late, on 5/9/2024, instead of by the deadline of 5/6/2024. The Director of Nursing (DON) acknowledged that the delay in transmitting the MDS discharge assessment could affect facility reimbursement and staffing needs. The facility's policy and procedure on the RAI Process, dated 10/4/2016, requires timely submission of resident assessments to meet state and federal guidelines, which was not adhered to in this instance.
Failure to Complete PASARR Level II Evaluation for Resident
Penalty
Summary
The facility failed to ensure that a Preadmission Screening and Resident Review (PASARR) Level II evaluation was completed for one of the sampled residents, identified as Resident 40. This resident was admitted with diagnoses including diabetes mellitus, schizophrenia, and end-stage renal disease. The resident's admission record and subsequent assessments indicated a lack of capacity for medical decision-making, yet the Minimum Data Set (MDS) noted intact cognition. Despite these complexities, the required Level II evaluation was not conducted because the resident was reportedly unavailable for the assessment, possibly due to being out of the facility. The Minimum Data Set Nurse (MDSN) acknowledged that the staff should have resubmitted the Level I evaluation to schedule a Level II assessment. The absence of this evaluation meant that the facility did not have the necessary mental health recommendations to ensure appropriate placement and care for the resident. The facility's policy, dated July 2018, assigns the responsibility of updating PASARR evaluations to the MDS Coordinator, highlighting a lapse in following established procedures.
Failure to Develop Care Plan for Resident with Significant Weight Loss
Penalty
Summary
The facility failed to develop an individualized, person-centered care plan with measurable objectives, timeframes, and interventions for a resident who experienced significant weight loss. The resident, who had diagnoses including dementia, dysphagia, and severe protein-calorie malnutrition, lost 5.2% of their body weight in one week and 6.9% in one month. Despite these significant changes, the facility did not create a care plan to address the resident's nutritional needs, which was acknowledged by the Dietary Service Supervisor during a review of the resident's clinical records. The Minimum Data Set assessment indicated that the resident was not cognitively intact and required supervision for eating, oral hygiene, and upper body dressing. The facility's policy on Comprehensive Person-Centered Care Planning emphasizes the importance of updating care plans based on assessed needs, yet this was not done for the resident in question. The lack of a care plan for the resident's significant weight loss was identified as a deficiency, with the potential to place the resident at risk for further weight loss due to the absence of nutritional interventions.
Failure to Consistently Monitor Resident's Weight
Penalty
Summary
The facility failed to consistently monitor the weight of one resident, identified as Resident 56, which is crucial for managing their health conditions. Resident 56 had a history of Type 2 Diabetes Mellitus, unspecified protein-calorie malnutrition, a pressure ulcer, and anemia. The resident's weight was recorded as 180 pounds on June 14, 2024, and 171 pounds on both July 15 and July 22, 2024. However, there was no subsequent weight recorded after July 22, 2024, despite the resident being on an appetite stimulant, which necessitates regular weight monitoring to assess any significant weight changes. The facility's policy, titled 'Evaluation of Weight Nutritional Status,' mandates that weekly weights should be discontinued only when a resident's weight has been stable for four weeks, with monthly evaluations continuing for all residents. During an interview, RN 1 confirmed that weights should be taken monthly unless otherwise ordered. The failure to adhere to this policy for Resident 56, who was at risk for nutritional problems, meant that the facility staff could not effectively monitor and report significant weight changes to the doctor, potentially delaying necessary interventions.
Failure to Provide Vision Care Services
Penalty
Summary
The facility failed to provide necessary vision care services to a resident, identified as Resident 37, who reported missing prescription eyeglasses. Despite the resident's report to the facility staff about the missing eyeglasses two weeks prior, no follow-up action was taken to arrange for an optometry consult. The resident, who has diagnoses including parkinsonism, schizophrenia, and dysphagia, expressed difficulty in seeing print and television screens without the eyeglasses. The resident's last eye care consult was on 9/4/2023, and there was no subsequent follow-up, despite an order for eye health and vision consult being present in the resident's Order Summary Report dated 1/9/2025. Interviews with the Social Service Director (SSD) and the Director of Staff Development (DSD) revealed that the SSD acknowledged the lack of a written report regarding the missing eyeglasses and admitted it was her responsibility to refer the resident to an eye doctor. The facility's policy and procedure for referrals to outside services, which mandates coordination of such referrals by the Director of Social Services, was not followed. The DSD highlighted the risk of not referring the resident to an eye doctor, which could lead to worsening vision and affect the resident's quality of life. The facility's policy on resident rights emphasizes care that promotes quality of life and well-being, which was not upheld in this instance.
Failure to Implement Safety Measures for Resident
Penalty
Summary
The facility failed to ensure that a resident, identified as Resident 52, had a low bed and bilateral floor mats as per the physician's order, which was intended to enhance safety and prevent falls. Resident 52 was admitted with diagnoses including hypertension, dementia, and cardiomegaly, and was dependent on staff for various activities of daily living. The resident's care plan and fall risk evaluation indicated a risk for falls due to confusion, balance problems, and decreased muscle coordination. Despite these documented needs, an observation revealed that the resident's bed was not in a low position, and there were no floor mats present. During an interview and record review, a Licensed Vocational Nurse confirmed that the resident did not have the required safety measures in place, acknowledging that the resident was not safe and could be injured if a fall occurred. The facility's policies on fall management and resident safety, which emphasize providing a safe environment to minimize fall-related complications, were not adhered to in this instance. This oversight placed Resident 52 at risk for injury, highlighting a deficiency in the facility's adherence to prescribed safety protocols.
Failure to Document Midline Catheter Measurements
Penalty
Summary
The facility failed to properly measure and document the arm circumference and external catheter length for a resident with a midline catheter. This oversight was identified for one out of two residents who had a midline catheter, specifically Resident 56. The resident was admitted with conditions including Type 2 Diabetes Mellitus, a pressure ulcer, and a urinary tract infection. Despite the facility's policy requiring documentation of arm circumference and exposed catheter length, there was no record of these measurements in the resident's progress notes or IV administration record from November 22, 2024, to December 20, 2024. Interviews with facility staff, including a Registered Nurse and the Director of Nursing, confirmed the lack of documentation. The RN acknowledged the importance of assessing and monitoring the midline site for signs of infection, which includes measuring the arm circumference. The DON stated that these measurements should be taken at least weekly and documented to track the progress of the insertion site. However, the absence of such documentation indicated a failure to adhere to the facility's established procedures, potentially missing complications associated with the midline catheter for Resident 56.
Failure to Monitor Oxygen Saturation Levels
Penalty
Summary
The facility failed to ensure that a resident, identified as Resident 41, received proper monitoring for oxygen saturation levels as per the physician's order. Resident 41 was admitted with diagnoses including emphysema, schizophrenia, and hypertensive heart disease without heart failure. The physician had ordered oxygen at 2 liters to maintain oxygen saturation at or above 92% after the resident's saturation dropped to 88% on a previous occasion. However, the facility did not consistently monitor the resident's oxygen saturation levels, with gaps in monitoring noted between specific dates. During an observation, Resident 41 was found in bed without wearing oxygen, and a review of the resident's records revealed that oxygen saturation had not been checked for several days. An LVN confirmed that the staff had not been monitoring the resident's oxygen saturation as required, which could have resulted in the resident needing oxygen without receiving it. The facility's policy on obtaining vital signs indicated that vital signs should be taken before initiating treatment when there are conditional parameters, which was not adhered to in this case.
Failure to Post Updated Nurse Staffing Information
Penalty
Summary
The facility failed to post updated daily nurse staffing information, which is a requirement to ensure transparency and compliance with state regulations. During an observation and interview with the Director of Staff Development (DSD), it was revealed that the last posted nurse staffing information was dated 12/18/2024, indicating that the information was not current as of 1/7/2025. The DSD, who was new to the position, acknowledged the oversight and stated that the nurse staffing information should include both projected and actual hours worked by licensed nurses and CNAs, as well as the total number of residents in the facility. This information is crucial for determining if the facility meets the staffing hours required by the California Department of Public Health. The facility's policy and procedure, titled 'Nursing Department - Staffing, Scheduling and Posting,' dated 7/2018, mandates that nurse staffing data be posted daily at the beginning of each shift. The DSD emphasized the importance of posting and updating this information to ensure that the facility meets the needs of its residents and complies with state regulations. The failure to post updated staffing information was identified as a violation of resident rights, as it potentially deprived residents and the public of timely access to this critical information.
Failure to Conduct Monthly Medication Regimen Review
Penalty
Summary
The facility failed to ensure that a licensed pharmacist performed a Medication Regimen Review (MRR) for one of the sampled residents, identified as Resident 40, for the month of November 2024. This oversight was discovered during a review of the facility's MRR binder, where it was confirmed by the Registered Nurse Supervisor (RNS) that no MRR had been completed for Resident 40 during that month. The RNS acknowledged the importance of the MRR in identifying potential drug interactions and making necessary recommendations to prevent overmedication. Resident 40 was admitted to the facility with multiple diagnoses, including diabetes mellitus, schizophrenia, and end-stage renal disease. The resident's medical records indicated a lack of capacity for medical decision-making, although the Minimum Data Set (MDS) assessment showed intact cognition. The facility's policy, dated December 2016, mandates a monthly review of each resident's medical chart by a pharmacist, which was not adhered to in this case, putting Resident 40 at risk of drug interactions.
Failure to Conduct Ordered Lab Tests for Residents
Penalty
Summary
The facility failed to ensure that two residents received necessary laboratory tests as ordered by their physicians, which could potentially delay treatment. Resident 6, who was diagnosed with hyperlipidemia, hypernatremia, and vitamin B12 deficiency anemia, was supposed to have monthly Complete Blood Count (CBC) and Complete Metabolic Panel (CMP) tests. However, only a CMP was completed on one occasion, and there was no lab requisition form for the monthly CBC and CMP. This oversight was confirmed during an interview with a Licensed Vocational Nurse (LVN), who acknowledged the importance of monitoring lab results for Resident 6 due to her anemia diagnosis. Similarly, Resident 40, who had diagnoses including diabetes mellitus, schizophrenia, and end-stage renal disease, did not have a CBC and Basic Metabolic Panel (BMP) completed as ordered by the physician. The physician had ordered these tests to monitor the resident's kidney function, but the lab work was not completed, leaving the resident's health status unmonitored. This was confirmed during an interview with another LVN, who noted the absence of lab results and the inability to follow up and provide appropriate care. The facility's policy and procedure on laboratory services emphasized the need for timely and accurate lab services, which was not adhered to in these cases.
Improper Disposal of Garbage and Refuse
Penalty
Summary
The facility failed to ensure that three out of four dumpsters had their lids closed, which was observed during a concurrent observation and interview with the Dietary Services Supervisor (DSS) on January 7, 2025, at 8:20 a.m. The DSS acknowledged that the dumpsters should be closed to prevent attracting animals. This practice was in violation of the 2022 U.S. Food and Drug Administration Food Code, specifically code number 5-501.116, which requires outside receptacles to have tight-fitting lids or covers to prevent the scattering of garbage or refuse by birds, the breeding of flies, or the entry of rodents. This deficiency had the potential to attract rodents to the trash area.
Facility Assessment Lacks Average Daily Census
Penalty
Summary
The facility failed to provide the average daily census in its Facility Assessment, which is a critical process for evaluating the resident population and identifying the necessary resources to provide care and services. During an interview and record review, the Administrator acknowledged that the Facility Assessment, last updated on 7/22/2024 and revised on 11/15/2024, was incomplete and did not include the average daily census of residents. This omission was recognized as a deficiency by the Administrator, who admitted responsibility for updating the Facility Assessment and acknowledged the importance of including the average daily census to adequately plan for staffing needs and resource allocation. The facility's policy and procedure, dated 4/15/2021, required the Administrator to review and update the Facility Assessment annually and as needed when there are changes that necessitate substantial modifications. Additionally, guidance from the Centers for Medicare and Medicaid Services (CMS), dated 6/18/2024, emphasized that the assessment of the resident population should help identify additional needs such as physical space, equipment, and other resources required for resident care. The failure to include the average daily census in the Facility Assessment had the potential to delay care and treatment services due to inadequate planning for staffing and resource allocation.
Deficiencies in Medical Record Management and Discharge Documentation
Penalty
Summary
The facility failed to ensure that the pain management consult report for a resident was accessible and filed in their medical records. This deficiency was identified during a review of the resident's medical chart, which revealed that consultation notes and progress notes from Dr. O'Malley were missing. The Medical Records Director (MRD) confirmed that the previous MRD had resigned, and Dr. O'Malley had been emailing the notes to her email address, with no other department members receiving them. This resulted in an incomplete medical chart, potentially hindering other doctors or staff from reviewing the necessary information. Additionally, the facility failed to indicate the correct discharge disposition for another resident. The resident's admission summary and social services notes confirmed plans for discharge home, and the discharge summary indicated the resident was discharged home with instructions and medications. However, a review of the Minimum Data Set (MDS) revealed that the resident was incorrectly documented as discharged to the hospital. The MDS Nurse acknowledged the error, which could lead to confusion regarding the resident's discharge status.
Failure to Ensure Informed Consent for Arbitration Agreement
Penalty
Summary
The facility failed to ensure that a resident with Alzheimer's Disease and other cognitive impairments understood the legal documents, including a binding arbitration agreement, that she signed during her admission. The resident, who had a diagnosis of Alzheimer's Disease, dementia, and schizoaffective disorder, was found to have fluctuating capacity to understand and make decisions. Despite this, the facility allowed her to sign the arbitration agreement electronically without involving her responsible party, who was designated to make decisions on her behalf due to her cognitive impairments. Interviews and record reviews revealed that the facility staff did not contact the resident's responsible party to explain the arbitration agreement, as required by the facility's policies. The Admission Coordinator acknowledged that the resident should not have been asked to sign the agreement due to her dementia diagnosis. The Social Service Consultant confirmed that the resident lacked the capacity to make sound decisions and that the signed arbitration agreement was not valid. The facility's policies indicated that if a resident lacks capacity, a surrogate decision maker should provide informed consent, which was not followed in this case.
Facility Fails to Meet Space Requirements in Resident Rooms
Penalty
Summary
The facility failed to provide the required minimum of 80 square feet per resident in multiple resident bedrooms for 31 out of 34 rooms. During a facility tour, it was observed that residents could move in and out of their rooms, and there was space for beds, side tables, and resident care equipment. However, the Maintenance Supervisor confirmed that the rooms were less than the required size. A waiver request was submitted by the Administrator, indicating that the waiver would not adversely affect the residents' health and safety. The rooms in question provided less than the required 240 square feet for three residents, with measurements ranging from 221.6 to 226.6 square feet.
Failure to Report Resident Altercation
Penalty
Summary
The facility failed to implement its abuse prevention policy and procedure when a Certified Nursing Assistant (CNA) did not immediately report a verbal altercation between two residents, which escalated into a physical assault. The incident involved a resident with severe cognitive impairment and physical limitations, who was unable to move independently, and another resident with moderate cognitive impairment and a history of mental health disorders. The altercation began with a verbal threat over a television remote and escalated to physical violence, resulting in the first resident being struck in the face multiple times. The CNA, who was not assigned to the room where the incident occurred, overheard the initial verbal altercation but did not report it immediately. Despite witnessing the physical assault, the CNA only intervened verbally and did not report the incident to the supervising nurse until after a third altercation was overheard. This delay in reporting allowed the aggressive resident to continue the assault, causing the victim pain and fear of further abuse. Interviews with facility staff, including the Director of Staff Development and the Director of Nursing, confirmed that all staff members are mandated reporters and are required to report any incidents of abuse immediately, regardless of their assigned duties. The facility's policies clearly state that abuse, including verbal and physical, must be reported promptly to ensure resident safety. The failure to adhere to these policies resulted in a delay in intervention and further harm to the resident.
Failure to Report Resident Abuse Immediately
Penalty
Summary
The facility failed to ensure that a Certified Nursing Assistant (CNA) had the appropriate competencies and skills required for reporting resident abuse immediately after witnessing a resident-to-resident altercation. This incident involved two residents, Resident 9 and Resident 10, where Resident 10 was observed hitting Resident 9. Despite witnessing the abuse, CNA 1 did not report the incident immediately, which placed Resident 9 at risk for continued abuse and potential harm. Resident 9, who was admitted with severe cognitive impairment and physical disabilities such as hemiplegia and hemiparesis, was dependent on staff for mobility. Resident 10, on the other hand, had moderate cognitive impairment and mental health diagnoses, including anxiety disorder and schizoaffective disorder, and was capable of independent mobility. The altercation occurred when CNA 1 overheard verbal disputes and later witnessed Resident 10 physically assaulting Resident 9. Despite this, CNA 1 did not report the incident immediately, citing that Room A was not assigned to her care. Interviews with the Registered Nurse (RN) and the Director of Staff Development (DSD) confirmed that all staff, regardless of assignment, are responsible for reporting abuse immediately to ensure resident safety. CNA 1 had completed abuse training and was aware of the requirement to report abuse immediately, as indicated in her employee file. The facility's policies also mandated prompt reporting of abuse and resident-to-resident altercations to prevent further harm.
Failure to Prevent Resident-to-Resident Abuse
Penalty
Summary
The facility failed to protect a resident from physical abuse when another resident punched them in the face. This incident occurred because the facility did not adequately monitor the whereabouts of the resident who was punched, despite being aware of their tendency to wander. The resident who was punched had a history of schizophrenia, bipolar disorder, and dementia, and required supervision for walking, dressing, and personal hygiene. The facility's care plan for this resident included interventions to distract them from wandering, but these measures were not effectively implemented. The resident who committed the physical abuse had a history of schizoaffective disorder, anxiety, and depression, with fluctuating capacity to understand and make decisions. Their care plan noted behavior problems related to unpredictable mood changes and included interventions for frequent visual monitoring to ensure the safety of themselves and others. However, the facility did not adequately monitor this resident, leading to the incident where they punched the other resident after being startled by their presence in their room. Interviews with staff, including the DON and RN, revealed that both residents were known to have behavioral issues that required close monitoring. The staff acknowledged that the resident who wandered into the other resident's room could have been seriously hurt, and the resident who committed the abuse had a history of delusional thoughts and aggressive behavior. The facility's policies on wandering, elopement, and abuse prevention were not effectively followed, contributing to the incident.
Lack of Care Plan for Resident's Outside Food
Penalty
Summary
The facility failed to ensure that a care plan was developed for a resident regarding food brought in from outside the facility. During an observation, it was noted that the resident had two bags of opened chips and a loaf of bread with an expiration date at their bedside. The resident, who was diagnosed with major depressive disorder, diabetes mellitus, and schizophrenia, was on a therapeutic diet and required staff assistance for eating. Despite these needs, there was no care plan addressing the management of outside food, which could lead to potential adverse reactions or pest infestations. Interviews with the facility's staff, including a registered nurse and the director of nursing, revealed that there was a lack of education provided to the resident about the risks associated with outside food. The staff acknowledged the importance of having a care plan that included education, dietitian, and physician recommendations to prevent negative outcomes. The facility's policy on comprehensive person-centered care planning emphasized the need for a baseline care plan that reflects the resident's goals and includes necessary interventions, which was not adhered to in this case.
Failure to Label and Date Resident's Food Items
Penalty
Summary
The facility failed to ensure that food items at a resident's bedside were properly labeled and dated, which could potentially lead to foodborne illness. During an observation, two bags of opened potato chips and a loaf of bread were found on the resident's overhead table, and the resident was unable to recall how long the items had been there. The resident, who was on a therapeutic diet and required staff assistance for eating, had been escorted by activities staff to purchase food items, which were supposed to be labeled with the resident's name, room number, and date. Interviews with the Activities Director and the Director of Nursing (DON) revealed that the responsibility for labeling and dating the resident's food items fell to the activities staff. The DON emphasized the importance of dating food items to prevent the consumption of expired food, which could cause illness. A review of the facility's policy on food storage and handling confirmed that all food items should be correctly labeled and dated to avoid foodborne illnesses.
Inaccurate MDS Assessment Due to Medication Coding Error
Penalty
Summary
The facility failed to ensure an accurate Minimum Data Set (MDS) assessment for a resident by not correctly coding the medication Depakote as an anticonvulsant in the MDS assessment under Section N (N0415-High-Risk Drug Classes). This error was identified during a review of the resident's records, which showed that the resident had an active order for Depakote, a medication used for mood disorders, but it was not marked as an anticonvulsant in the MDS. The MDS Nurse acknowledged the mistake, stating that the coding should be based on the pharmacological classification of the medication, not the reason for its prescription. The inaccurate MDS assessment resulted in incorrect data being transmitted to the Center for Medicare and Medicaid Services (CMS). The resident involved had a history of schizoaffective disorder, epilepsy, and depression, and was noted to have moderately impaired cognitive skills for daily decision-making. The facility's policy and procedure on the RAI Process emphasized the importance of accurate resident assessments to meet state and federal guidelines. Interviews with the Administrator and the Director of Nursing revealed differing views on the impact of the inaccurate MDS assessment, with the Administrator stating it would not compromise resident care, while the Director of Nursing acknowledged it could affect resident care and CMS payments.
Failure to Prevent Resident-to-Resident Abuse
Penalty
Summary
The facility failed to protect three residents from physical abuse, resulting in multiple altercations involving Resident 2. Resident 2, who has a cognitive communication deficit and schizophrenia, was involved in several incidents where he either instigated or was the victim of physical aggression. On one occasion, Resident 7 punched Resident 2 after he attempted to steal her coffee. Resident 2's behavior of taking other residents' belongings was known to the staff, yet his care plan was not updated to address this issue. Resident 2's aggressive behavior continued, as evidenced by an incident where he threw hot coffee at Resident 1 and kicked him, resulting in a thumb injury for Resident 1. Despite being placed on one-to-one supervision following this incident, Resident 2 was involved in another altercation with Resident 6, where he kicked her in the leg, causing severe pain. Resident 6 expressed feeling unsafe and frustrated due to Resident 2's repeated thefts and the facility's lack of intervention. The facility's policy on abuse prevention and management was not effectively implemented, as staff failed to separate residents involved in altercations and did not revise Resident 2's care plan to mitigate his behavior. Interviews with staff and residents revealed a lack of awareness and action regarding the ongoing issues with Resident 2, leading to a planned confrontation by other residents who felt their concerns were not being addressed. The Director of Nursing acknowledged the residents' frustrations and the facility's failure to provide a safe environment.
Failure to Revise Care Plan for Resident with Behavioral Issues
Penalty
Summary
The facility failed to implement and revise the care plan interventions for a resident with a history of stealing food and drinks from other residents. Despite the care plan being initiated to address this behavior, there were no documented revisions or effective interventions implemented. The resident's behavior continued, leading to multiple incidents of theft and altercations with other residents. The resident in question was admitted with cognitive communication deficits and schizophrenia, which contributed to his behavior of stealing. The care plan, dated shortly after his admission, included goals to prevent further episodes and required staff to monitor and document the behavior. However, staff failed to document the occurrences or take necessary actions to protect other residents, resulting in continued thefts and psychosocial distress among the affected residents. Interviews with staff and residents revealed that the resident's behavior was well-known, yet no effective measures were taken to address it. The Director of Nursing acknowledged the lack of revisions to the care plan and the failure to prevent the resident from stealing. This inaction led to physical altercations between the resident and others, as well as a general sense of insecurity and frustration among the residents whose belongings were repeatedly stolen.
Failure to Provide Required Fall Prevention Measures
Penalty
Summary
The facility failed to ensure that landing mats were placed on both sides of the bed for one of the residents, increasing the potential for avoidable physical harm due to possible injury from a repeat fall. The resident, who was admitted with diagnoses of schizophrenia and anxiety disorder, had impaired cognition and required assistance for mobility. The resident's physician orders, dated several months prior, specified the need for landing mats on both sides of the bed, but these were not present during observations. During observations, it was noted that the resident was at risk for falls, and the absence of landing mats was confirmed by both a Licensed Vocational Nurse (LVN) and the Director of Nursing (DON). The LVN was unaware of the resident's fall risk and the requirement for landing mats, while the DON acknowledged the lack of a care plan documenting the need for these mats. The facility's policy required documentation of fall interventions, which was not adhered to in this case.
Failure to Conduct IDT Meetings for Resident Discharges
Penalty
Summary
The facility failed to adhere to its policy and procedure regarding discharge planning by not involving the Interdisciplinary Team (IDT) for two residents. Resident 1, who had a history of cerebral infarction, psychoactive substance abuse-induced psychotic disorder, insomnia, strokes, and schizophrenia, was discharged without an IDT meeting. The Social Service Assistant (SSA) was not informed of the discharge plan or order until after the discharge occurred, resulting in no IDT meeting being conducted. The Director of Nursing (DON) confirmed that there were no progress notes indicating an IDT meeting for Resident 1's discharge planning, which is required for resident safety and to ensure adequate care post-discharge. Similarly, Resident 2, diagnosed with schizoaffective disorder, autistic disorder, and anxiety disorder, was discharged without an IDT meeting. The resident had a designated responsible party for medical decisions, but this party was not notified of the discharge plan. The SSA was unaware of the discharge plan or order until after the discharge, leading to the absence of an IDT meeting. The DON confirmed that no IDT meeting was documented for Resident 2's discharge planning. The facility's policy requires that social services communicate with residents and their families and involve them in care planning meetings, and that each IDT member participates in and documents the discharge summary and post-discharge plan of care.
Failure to Notify Resident's Representative of Discharge
Penalty
Summary
The facility failed to provide a written notice of discharge and the right to appeal to the representative of a resident prior to the resident's discharge to an assisted living facility. The resident, who had diagnoses including schizoaffective disorder, autistic disorder, and anxiety disorder, was unable to make medical decisions and had a designated responsible party. Despite this, the resident's representative was not informed of the discharge in writing or by phone, nor were they informed of their right to appeal the discharge decision. Interviews and record reviews revealed that the Social Service Assistant and Licensed Vocational Nurse were not aware of the discharge plan, and the Notice of Proposed Transfer and Discharge did not include a date or signature indicating that the resident or their representative had been notified. The Director of Nursing confirmed that the facility's policy and procedure required written notification and acknowledgment from the resident's representative prior to discharge, which was not followed. The Administrator also admitted to not notifying the resident's representative about the discharge plan or order.
Failure to Timely Report Alleged Abuse Incident
Penalty
Summary
The facility staff failed to report an allegation of abuse involving a resident in a timely manner, as required by their operational manual and state regulations. On the night shift, a resident was allegedly punched by a Certified Nurse Assistant (CNA), resulting in a bruise on the resident's left cheek near the eye. This incident was reported by the resident's caretaker to the Social Services Assistant (SSA) the following day. However, the SSA did not report the incident to the Administrator, the California Department of Public Health (CDPH), or local law enforcement within the required two-hour timeframe. The resident involved in the incident had been admitted to the facility with diagnoses including a Stage 4 pressure ulcer and a urinary tract infection. The resident was dependent on assistance for activities of daily living and had a documented inability to understand and make decisions. Despite these vulnerabilities, the facility's records did not reflect any documentation of the incident or the resident's condition change following the alleged abuse. Interviews conducted during the investigation revealed that the SSA acknowledged the failure to report the incident promptly, which delayed the investigation by CDPH and potentially placed the resident at risk for further abuse. The facility's operational manual clearly outlined the procedures for reporting such incidents, including immediate notification to the Administrator and submission of a written report to CDPH within 24 hours. The SSA's failure to adhere to these protocols constituted a significant deficiency in the facility's handling of abuse allegations.
Failure to Investigate Abuse Allegation
Penalty
Summary
The facility failed to investigate an allegation of abuse involving a resident who was reportedly punched by a Certified Nurse Assistant (CNA) during the night shift. The incident occurred on 5/28/2024, and the resident, who had a Stage 4 pressure ulcer and a urinary tract infection, was dependent on assistance for activities of daily living. The resident was able to communicate and reported the abuse to a caretaker, who then informed the Social Service Assistant (SSA) on 5/29/2024. However, the SSA did not report the incident to the Administrator as required by the facility's policy. The facility's Operational Manual mandates immediate reporting and investigation of abuse allegations, but this protocol was not followed. The SSA confirmed the report from the caretaker but failed to notify the Administrator, resulting in a lack of documentation and investigation into the incident. The Director of Nursing was also unaware of the incident until informed by a family member. The facility's policy requires immediate removal and suspension of the suspected perpetrator, but there is no indication that these steps were taken promptly.
Failure to Secure Indwelling Catheter
Penalty
Summary
The facility failed to ensure that a resident's indwelling catheter was secured with an anchoring device, which is necessary to prevent accidental pulling, dislodgement, and potential injury. This deficiency was identified during an observation and interview with a Licensed Vocational Nurse (LVN) and a Certified Nursing Assistant (CNA), who confirmed that the catheter was not anchored. The facility's policy and procedure for catheter care, which aligns with CDC guidelines, mandates that catheters be anchored to prevent urinary tract infections and ensure they do not touch the floor. The resident involved had a history of a Stage 4 pressure ulcer and a urinary tract infection, and was dependent on assistance for activities of daily living. The Minimum Data Set indicated that the resident had an indwelling catheter and was always incontinent of bowel. Despite these needs, the catheter was not secured, as verified by the CNA during a subsequent observation. The LVN acknowledged the risk of serious injury and hospitalization due to the unsecured catheter, highlighting a lapse in adherence to the facility's catheter care policy.
Latest citations in California
Two residents with dementia, schizoaffective disorder, and major depressive disorder, both with moderately impaired cognition and needing moderate ADL assistance, were found unclothed together in one resident's bed. One resident later stated she did not want sexual activity and did not consent, while the other resident could not recall the encounter. An LVN reported that both residents verbally consented at the time but acknowledged no assessment had been done to determine their capacity to consent to sexual activity. The DON identified the incident as sexual abuse and confirmed that allowing sexual activity without prior capacity assessment was inconsistent with facility policy and that the resident was not protected from sexual abuse.
Two residents with dementia, schizoaffective disorder, major depressive disorder, and moderately impaired cognition, both needing moderate assistance with ADLs, were found unclothed together in one resident’s bed. The resident later stated she did not consent to sexual contact, while the other resident did not recall any sexual activity. An LVN documented the incident and acknowledged it constituted sexual abuse that should have been reported immediately to the abuse coordinator and appropriate agencies, but did not report it. The administrator, who serves as the abuse coordinator, stated she relies on staff to notify her immediately of such allegations so they can be reported to CDPH, law enforcement, and the Ombudsman, but this did not occur, resulting in the allegation not being reported as required.
A resident with Parkinson’s disease, osteoporosis, and osteoarthritis reported being punched in the face by another resident, resulting in facial bruising. The resident’s MDS showed intact cognition, and a change in condition evaluation documented the assault; however, the MD was not notified until more than a day later. The care plan directed licensed nurses to assess the resident’s body, and staff observed a purplish bruise on the right lower eyelid/orbital area, but this was not documented in the progress notes. Required every-shift monitoring for 72 hours after the change in condition was not documented on multiple day shifts. The DON confirmed lack of awareness of the bruise and acknowledged missing documentation and monitoring, despite facility policies requiring immediate provider notification and complete, accurate charting of changes in condition.
A nurse left a medication cart unlocked and unattended in the hallway while administering insulin to a resident with diabetes, cardiac, and post-surgical conditions. The cart was out of the nurse's direct line of sight, contrary to facility policy requiring medication carts to be locked when not in use. The DON confirmed that medications should be secured to prevent unauthorized access.
A resident’s legal representative requested copies of the resident’s medical records through a faxed request from a law office’s third-party service, but the records were not provided within the required timeframe. The MRD confirmed receiving the request and stated he had forwarded the documents to the DON for review over a month earlier and had not received them back to release. Upon review of federal requirements for record access, the ADON acknowledged that the facility did not comply with the regulation requiring provision of copies within two working days of request.
Two CNAs violated privacy and confidentiality requirements when one CNA used a personal cell phone to record and photograph two residents during a perceived altercation and then sent the video to another CNA. The residents, who had significant medical conditions including paraplegia, seizures, dysphagia, and severe cognitive impairment, were dependent on staff for ADLs. The second CNA reported that a family member later took her phone without permission, accessed the contents, and transmitted the videos and photos to facility leadership. Facility staff, including an LVN, the DSD, and the administrator, stated that HIPAA rules and facility policies prohibit staff from recording residents on personal devices and allow resident photographs only with consent and for medical purposes as part of the chart, and that the facility’s "Stop and Watch" process requires observation and reporting, not filming.
A resident with a stage 4 sacrococcygeal PI, Parkinson’s disease, hypertension, moderate cognitive impairment, and high assistance needs was not provided care consistent with the facility’s pressure injury prevention policy. Although the care plan included daily wound treatment and use of a LAL mattress, it lacked an individualized repositioning schedule and did not document education or reminders about repositioning. Facility documentation showed only that the resident was assisted to roll each shift, with no evidence of q2h turning in bed or of how often incontinence briefs were checked and changed. After the resident refused Foley catheter reinsertion, the IDT did not identify incontinence as a risk factor or add new wound-protective or moisture-preventive interventions, and the subsequent care plan for non-compliance omitted such measures. The TXN and DON confirmed that repositioning and protection of the wound from incontinence were not clearly implemented or reflected in the care plan, despite policy requirements.
A resident with Parkinson’s disease, cognitive impairment, and significant assistance needs for mobility and toileting experienced two early-morning falls resulting in head injuries. After the first fall, the IDT documented potential interventions such as a bed alarm and floor mat but did not identify the cause of the fall, did not obtain a physician order for the floor mat, and did not ensure the care plan addressed supervision or bed alarm function. Before and after the falls, the care plan lacked interventions for supervision despite poor safety awareness and failure to use the call light, and the second fall occurred when the resident slid from bed while reaching for a snack bag placed on the bedside table. IDT follow-up documentation for the second fall was incomplete, and staff acknowledged that fall causes were not identified and resident-centered interventions were not fully implemented.
A resident with severe cognitive impairment and multiple neurological diagnoses was dependent on staff for hygiene and mobility. During an IDT meeting, the resident’s family member communicated specific care preferences, but facility staff did not develop or update a comprehensive person-centered care plan to include these preferences. Review of care plans over several months showed no documentation of the communicated preferences, despite facility policy requiring the IDT to create a measurable, time-framed care plan based on assessed needs and expressed preferences.
A resident with COPD and severely impaired cognition, dependent on staff for all ADLs and mobility, had a physician order for continuous supplemental O2 at a fixed rate of 2 L/min. During observations, the resident was found receiving O2 at 3 L/min. An LVN recognized the discrepancy and reported it to an RN supervisor, but there was no documentation of any clinical rationale for the increased flow, no physician notification, and no order change. The care plan directed staff to administer O2 as ordered, and facility policy required verification of the order, documentation of flow rate and rationale, and appropriate reporting, which were not followed.
Failure to Protect Cognitively Impaired Resident From Sexual Abuse
Penalty
Summary
The facility failed to ensure a resident was free from sexual abuse when two cognitively impaired residents were found unclothed together in one resident's bed without prior assessment of their capacity to consent to sexual activity. One resident had dementia, schizoaffective disorder, and major depressive disorder, with documentation of fluctuating capacity to understand and make decisions and a Minimum Data Set (MDS) indicating moderately impaired cognition and a need for moderate assistance with ADLs. During an interview at her bedside, this resident stated she did not want to engage in sexual activity and did not consent to sexual contact with the other resident. The second resident involved also had dementia, schizoaffective disorder, and major depressive disorder, with an MDS showing moderately impaired cognition and a need for moderate assistance with ADLs. In an interview, he stated he liked women and liked to socialize with women but could not recall whether he engaged in sexual activity with the first resident. An LVN reported observing both residents unclothed in the first resident's bed and stated that, at the time of the incident, both residents verbally consented to sexual activity, but she was not aware of any assessment having been performed to determine either resident's capacity to consent. The DON stated the incident was considered sexual abuse, that it was not the facility's practice to allow sexual activity without appropriate assessment, and that the facility failed to ensure the resident was protected from sexual abuse, contrary to the facility's abuse prevention policy.
Failure to Report Alleged Sexual Abuse Between Cognitively Impaired Residents
Penalty
Summary
The deficiency involves the facility’s failure to report an allegation of sexual abuse between two residents to the State Survey Agency, Ombudsman, and local law enforcement as required by federal regulations and the facility’s own abuse reporting policy. A nurse documented that one resident (Resident 2) and another resident (Resident 4) were found unclothed together in Resident 2’s bed, and the nurse acknowledged that this situation constituted sexual abuse and should have been reported immediately to the abuse coordinator and appropriate agencies, but she did not report the incident. The facility’s policy stated that all staff are mandated reporters and must notify appropriate authorities within two hours of becoming aware of abuse and immediately notify the Abuse Prevention Coordinator and their supervisor. Resident 2 had dementia, schizoaffective disorder, major depressive disorder, fluctuating capacity to understand and make decisions, and moderately impaired cognition, and required moderate assistance with ADLs. During an interview at her bedside, Resident 2 stated she did not consent to sexual contact with Resident 4. Resident 4 also had dementia, schizoaffective disorder, major depressive disorder, moderately impaired cognition, and required moderate assistance with ADLs, and stated he did not recall engaging in sexual activity with any residents. The Administrator, who served as the abuse coordinator, stated she was responsible for reporting all abuse allegations to CDPH, law enforcement, and the Ombudsman, and that staff were responsible for notifying her immediately of sexual abuse allegations so they could be reported and investigated. The failure of staff to notify the Administrator and report the incident resulted in the sexual abuse allegation not being reported as required, causing a delay in an onsite investigation by CDPH.
Failure to Assess, Notify, and Monitor Resident After Facial Trauma
Penalty
Summary
The deficiency involves the facility’s failure to follow professional standards of nursing practice in assessing and monitoring a resident after a reported change of condition related to facial trauma. The resident was admitted with Parkinson’s disease, age-related osteoporosis, and osteoarthritis, and had intact cognitive skills for daily decision-making per a recent MDS. On the evening of 3/26/2026, a Change in Condition Evaluation documented that another resident hit this resident on the nose and both cheeks. The evaluation showed that the attending physician was not notified until 10 p.m. on 3/27/2026, approximately 26.5 hours after the reported incident, and the physician’s recommendation was to monitor the resident’s nose and cheeks for any changes and pain. The resident’s care plan, initiated on 3/26/2026, documented the report that another resident hit him on the nose and both cheeks and included an intervention for licensed nurses to check and assess the resident’s body. In an interview, the resident described that the other resident came into the room, stood on the left side of the bed, and punched him in the face. A photograph taken two days after the alleged incident showed a purplish-blue bruise on the right lower orbital area, although the resident declined to provide a copy of the picture. A CNA later reported observing a purple bruise on the resident’s right lower eyelid on 3/27/2026, described as extending from the inner to the middle lower eyelid and about the size of the tip of her fifth digit. During record review and interviews, an LVN stated that on 3/27/2026 the resident’s right lower eyelid had a dime-sized purplish bruise, but there was no documentation of this bruise in the progress notes. The LVN also stated that the resident should have been monitored every shift for 72 hours after the change of condition, yet there was no documented evidence of monitoring on the 7 a.m. to 3 p.m. shifts on 3/27/2026, 3/28/2026, and 3/29/2026. The DON reported not being made aware of the right eyelid bruise, confirmed that the resident should have been monitored every shift for at least 72 hours following the change of condition, and acknowledged there was no confirmed documentation of monitoring on the identified shifts. Facility policies required immediate physician consultation for significant changes in condition and complete, accurate documentation of changes and services provided, but the facility failed to identify, document, and monitor the resident’s change of condition in accordance with these policies.
Plan Of Correction
Facility Response Submission of the Plan of Correction does not constitute admission or agreement by the Provider of the truth of the facts alleged or conclusion set forth in this statement of deficiencies. The Plan of Correction is prepared and/or executed solely because it is required by the provision of Federal and State laws. This Plan of Correction constitutes the facility's credible allegation of compliance Corrective Action On 4/7/2026 Resident 1 was reassessed by LVN 3 and no skin issue was identified. On 4/7/2026 LVN 3 received one-on-one in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. Identification of other residents and corrective action On 4/8/2026 DON and/or designee reviewed audits provided by medical records for all change of condition in month of April to ensure proper documentation and monitoring are in place. No other deficient practice noted. Measures to prevent recurrence On 4/7/2026 LVN 3 received one-on-one in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. On 4/8/2026 Licensed nurses received in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. Monitoring and incorporation into the QA system HID will audit change of conditions using Change of Condition Audit form daily Monday-Friday and will report any finding during daily stand-up meeting Monday-Friday on-going. DON or designee will review change of conditions from prior day during daily clinical meetings (Monday -Friday) on going to ensure the nurse notified the attending physician regarding resident's significant change of condition and documented. Any deficient finding will be reported to DON and/or administrator for further corrective action/recommendation. Any trend of deficient finding(s) will be documented on Change of Condition Audit Form and will be reviewed during the monthly QA meeting for further review and/or recommendation(s). Administrator who will then report to the Quality Assurance (QA) team during monthly Quality Assurance (QA)/Quality Assurance and Performance Improvement (QAPI) for further evaluation/recommendation and to provide feedback and program modification if needed x3 months or until compliant. Date Corrective action to be completed: 4/8/2026
Medication Cart Left Unlocked During Medication Pass
Penalty
Summary
During a medication pass for a resident with a history of surgical aftercare, cardiac arrest, heart failure, and type 2 diabetes mellitus, a licensed nurse prepared and administered Novolog insulin using a pen-injector. The nurse left the medication cart unlocked and unattended in the hallway, approximately two feet outside the resident's bedroom doorway, while administering the injection inside the room. The cart was out of the nurse's direct line of sight during this time. The nurse acknowledged that the cart was left unlocked and should have been secured when not in direct view. Facility policy and procedure documents reviewed indicated that medication carts must be kept closed and locked when out of sight of the medication nurse or aide, and that compartments containing drugs and biologicals are to be locked when not in use. The Director of Nursing confirmed that medications should be locked and secured to prevent unauthorized access by unlicensed staff and residents. The failure to lock the medication cart during the medication pass was observed and confirmed through interviews and record review.
Plan Of Correction
From 4/4/2025 through 4/7/2025, the DON, DSD, and ADSD completed 1:1 inservices with licensed staff regarding the facility policy and procedure titled Storage of Medications. Medication carts must be kept locked when unattended. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 3 times a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 2 times a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 1 time a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will random monitor medication carts being locked when unattended for 1 month. System effectiveness will be evaluated during the facility's monthly Quality Assurance Performance Improvement Committee meetings for three (3) months.
Failure to Timely Provide Resident Medical Records Upon Request
Penalty
Summary
The facility failed to provide timely access to medical records as required under 42 CFR 483.10(g)(2) for one resident. The resident’s face sheet showed an admission date of November 18, 2025, with multiple diagnoses, but no additional clinical details were provided. A legal representative’s office faxed an initial request for the resident’s medical records on February 26, 2026. As of March 26, 2026, the legal representative’s staff reported that the office had not yet received the requested records from the facility. On April 2, 2026, the Medical Record Director (MRD) confirmed documentation that a third-party service for the law office had requested the resident’s medical records on February 26, 2026. The MRD stated he had submitted the requested documents to the Director of Nursing (DON) for review over a month prior but had not received them back to proceed with releasing the records. During a concurrent interview and record review, the Assistant Director of Nursing (ADON) reviewed the State Operations Manual Appendix PP guidance on residents’ rights to access personal and medical records, which requires that copies be provided within two working days of request. The ADON acknowledged that this regulatory requirement was not followed by the facility.
Plan Of Correction
F0573 Right to Access/Purchase Copies of Records What corrective action(s) will be accomplished for those Residents found to have been affected by the deficient practice? Medical Records Director (MRD) released medical records for Resident 1 as requested by the legal representative (Legal Staff) on April 21, 2026. How will other individuals with the potential to be affected by this deficient practice be identified and protected? No other Resident was identified to have been effected by the deficient practice. What systemic changes will be implemented to ensure that the deficient practice does not recur? The Quality Assurance Committee met on April 14, 2026 to review the Policy and Procedure which was then forwarded to the Knolls West Post Acute legal team for further evaluation. Revision of the policy will be discussed and approved by the Quality Assurance Committee to ensure the facility meets all Federal and State Regulations. F0573 Right to Access/Purchase Copies of Records (CONT.)The Administrator and the Medical Records Director (MRD) are responsible for informing the requesting party for the demand for payment for the requested medical documentation being provided and until payment is received the facility will hold the chart copies.How corrective action(s) will be monitored to ensure solutions are being achieved and sustainedThe Resident's Responsible Party will be notified upon receipt of the Medical Records Request and review in the presence of the facility representative. Records will be provided if it does not pertain to any legal matters after payment is received. The Administrator and/or Designee is responsible for reporting to the Quality Assurance Committee on a monthly basis and monitoring to ensure that corrective action is implemented and evaluated for its effectiveness. The same will be reviewed on a quarterly basis to the Quality Assurance Committee meeting x 3 quarters or until 100% compliance is achieved and sustained.Date of CompletionApril 23, 2026
Unauthorized Resident Recording and Disclosure Violating Privacy and Confidentiality
Penalty
Summary
The deficiency involves a failure to protect residents’ privacy and confidentiality when a CNA used a personal cell phone to record and photograph two residents without their knowledge or consent, and then shared that content with another CNA. One resident had paraplegia, depression, muscle weakness, dorsalgia, and polyneuropathy, was cognitively intact, and dependent on staff for ADLs. The other resident had diagnoses including seizures, dysphagia, acute kidney dysfunction, and muscle weakness, was able to make needs known but could not make medical decisions, had severely impaired decision-making, and was also dependent on staff for ADLs. Both residents were therefore in a position of dependence on staff for care at the time of the incident. According to CNA 2, on a specific date she recorded a video of the two residents because one resident started an altercation with the other. She stated she recorded the incident for “evidence” and to show CNA 1, acknowledging that recording residents was not part of facility policy and that she should not have recorded or taken photographs of them. CNA 1 confirmed that she received the video on her personal cell phone from CNA 2 and stated that the recording was made for “safety purposes” due to a situation that was perceived as potentially escalating to physical aggression. CNA 1 reported that she did not share or post the video on social media or distribute it to others, but that a family member took her phone without permission and accessed its contents. CNA 1 further stated that this family member sent the video and pictures of the two residents to the facility, and that she notified the facility that her phone had been taken but did not disclose that it contained videos or photographs of the residents because she was unaware that the family member had accessed or distributed them. The DSD reported receiving a text message from an unknown number containing approximately two videos and an undetermined number of photographs of the two residents, along with the names of CNA 1 and CNA 2. The DSD, LVN 2, and the Administrator each stated that staff were required to follow HIPAA regulations, that staff were not permitted to record or possess videos or photographs of residents on personal devices, and that any photographs of residents required consent and had to be for medical purposes as part of the medical record. Facility policies on confidentiality, residents’ rights, and dignity stated that unauthorized release, access, or disclosure of resident information, including video or audio, was prohibited and that staff must protect resident privacy and treat residents with dignity and respect. The videos received by the DSD did not show an altercation between the residents, and staff interviews confirmed that filming residents was not part of the facility’s “Stop and Watch” process, which instead required observation, intervention, and reporting of changes in condition or behaviors to nursing staff.
Plan Of Correction
This Plan of Correction is the facility's credible allegation of compliance. Preparation and/or execution of this plan of correction does not constitute admission or agreement by the provider of the truth or facts alleged, or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. F0583 Personal Privacy/Confidentiality of Records How corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice: Corrective actions were immediately implemented for Resident 1 and Resident 2 upon identification of the deficient practice. The facility initiated an investigation on 03/23/2026 and conducted immediate interviews with staff and residents utilizing structured interview tools to assess scope, impact, and additional potential concerns. Interviews confirmed the incident was isolated and no additional residents reported privacy violations or concerns. The staff members involved were removed from duty immediately. Following completion of the investigation, both employees were terminated in accordance with facility policy due to violation of resident rights, HIPAA, and facility confidentiality policies. Both employees completed formal Declarations and Attestations of Deletion of Unauthorized Recordings, confirming removal of all recordings and non-distribution of content. Documentation includes: Ashley Zelaya, CNA – Declaration executed 03/30/2026 at 9:21 AM, attesting deletion of all recordings and acknowledgment of policy violation Leslie Bram Reyes, CNA – Declaration executed 03/26/2026 at 10:42 AM, attesting deletion of all recordings and acknowledgment of policy violation Residents and/or responsible parties were notified. Social Services completed assessments with no identified psychosocial harm. All corrective actions were completed by 03/26/2026. How the facility identifies other residents having the potential to be affected by the same deficient practice and what corrective action will be taken. A facility-wide audit was initiated on 03/25/2026 using the Briarcrest Comprehensive Privacy, Recording, and Resident Rights Audit Tool. The audit included direct observation, staff interviews, and resident interviews to evaluate compliance with privacy practices, personal device use, and HIPAA requirements. Interviews were conducted using standardized staff and resident interview tools to ensure consistency and thoroughness in data collection. Findings from the audit confirmed that no additional residents were affected by the deficient practice and no additional incidents of unauthorized recording or disclosure were identified. Staff were immediately re-educated by Director and staff development on HIPAA Privacy Rule requirements, the facility's prohibition on personal device recordings, and the appropriate use of the Stop and Watch process for reporting changes in resident conditions. This corrective action was completed by 03/27/2026. What measures will be put into place or what systemic changes will the facility make to ensure that the deficient practice does not recur. The facility implemented systemic changes to prevent recurrence of the deficient practice by reinforcing a zero-tolerance policy for unauthorized recordings and strengthening staff accountability related to resident privacy and confidentiality. Staff completed mandatory re-training by the Director of Staff Development on Resident Rights, HIPAA, and Privacy/Confidentiality requirements. Staff were required to re-acknowledge facility policies related to confidentiality and personal device use. The facility implemented routine supervisory rounding to monitor compliance with personal device restrictions. In addition, the facility installed visible signage at the receptionist area clearly articulates that video recording is strictly prohibited inside resident rooms and in any facility areas where residents are present. The facility also posted signage throughout the entire facility, in both English and Spanish, indicating that video recording is not allowed to ensure clear communication to staff, visitors, and all individuals entering the facility. Privacy and HIPAA compliance were further integrated into new employee orientation, annual competencies, and ongoing in-service education. The Director of Staff Development completed initial re-education by 03/27/2026, and staff completed required training by 04/05/2026. How the facility plans to monitor its performance to make sure that solutions are sustained. To ensure sustained compliance, the facility incorporated privacy and confidentiality monitoring into its Quality Assurance and Performance Improvement (QAPI) program. The facility implemented an ongoing monitoring system beginning on 03/25/2026 utilizing the established audit tool, which confirmed that no additional residents were affected, and no further incidents occurred during the initial audit period. The facility will continue monitoring through weekly audits for four consecutive weeks, followed by monthly audits for three months. These audits will include direct observation of staff practices, verification of compliance with personal device policies, and evaluation of adherence to HIPAA and privacy requirements. Audit findings will be documented using standardized tools and reviewed by the Director of Nursing, with results reported to the Quality Assurance and Performance Improvement (QAPI) Committee for analysis and trending. If any issues are identified, immediate corrective action will be implemented, including re-education and progressive discipline as appropriate. If no trends or repeat deficiencies are identified after the monitoring period, the facility will discontinue routine auditing and remove the issue from active QAPI monitoring. Dates when corrective action will be completed. 4/17/2026
Failure to Implement Repositioning and Moisture Management for Stage 4 Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to provide care and services to prevent deterioration of a stage 4 sacrococcygeal pressure injury in accordance with its own pressure injury prevention policy. The resident had a documented stage 4 PI of the sacral region, Parkinson’s disease, hypertension, moderate cognitive impairment, and required substantial/maximal assistance with toileting hygiene, rolling, and transfers. A Braden Scale score of 16 identified the resident as at risk for pressure injury. The Skilled Evaluation Nurse note indicated a pressure-reducing device for the bed but did not indicate that the resident was to be turned and repositioned every two hours. The resident’s care plan for the stage 4 sacrococcyx PI included cleansing with normal saline, applying Santyl ointment, and covering with dry and foam dressings daily, as well as providing pressure relief and a low air loss mattress to support body alignment and position. However, the care plan did not include an individualized repositioning schedule or education and reminders about the importance of repositioning. Documentation from the facility’s records showed that the resident was assisted to roll left and right every shift, but there was no documentation that the resident was turned and repositioned every two hours while in bed, nor was there documentation of the frequency of incontinence brief checks and changes after each episode. After the resident refused reinsertion of a Foley catheter, nursing progress notes documented the refusal but the IDT wound management conference record did not identify incontinence as a risk factor affecting healing of the stage 4 PI and did not document any new recommendations following the catheter refusal. A subsequent care plan addressing the resident’s potential for worsening condition related to non-compliance with Foley catheter reinsertion did not include wound protective measures or moisture-preventive interventions. During interviews, the treatment nurse acknowledged uncertainty about how often the resident was turned/repositioned or how frequently incontinence briefs were checked and changed, and confirmed that the care plan did not include measures to ensure turning at least every two hours or effective measures to protect the sacrococcyx PI. The DON stated that staff were supposed to ensure turning at least every two hours and protection of the wound dressing from incontinence, and that the IDT did not address this risk, so the care plan was not revised, despite facility policy requiring prompt cleaning after incontinence, use of barrier products, individualized repositioning schedules, and ongoing review of interventions for effectiveness.
Failure to Identify Fall Causes and Implement Supervision and Safety Interventions
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to keep the environment free from accident hazards and to provide adequate supervision and assistance devices to prevent accidents for a resident with significant fall risk. The resident had diagnoses including stage 4 sacral pressure ulcer, Parkinson’s disease, and hypertension, and was assessed as moderately cognitively impaired, with poor decision-making and a need for assistance with toileting, transfers, and ambulation. On one occasion, the resident was found on the floor at approximately 4:05 AM with a right forehead laceration requiring transfer to an acute care hospital for suturing. Following this first fall, the IDT Fall Management Follow-Up record listed interventions such as a medication regimen review, bed in lowest position, landing floor mat, and bed alarm, but there was no documented evidence identifying the cause of the fall. The resident’s care plan addressing strength and safety awareness deficits did not include supervision for safety despite poor safety awareness and not remembering to use the call light. The care plan for the actual fall with minor injury did not include ensuring that the bed alarm was functioning. Additionally, physician orders from 9/10/2025 to 1/29/2026 did not contain an order for a floor mat, despite this intervention being recommended in the IDT record. A second fall occurred at around 4:10 AM when the resident was again found on the floor next to the bed, holding a snack bag. The resident, described as alert but forgetful, stated that she had been trying to reach a snack bag on the bedside table and slid down from the bed, and redness was observed on the left side of the forehead after reportedly hitting the bedside table. The IDT Fall Management Follow-Up record for this second fall was incomplete, with no checked interventions. Interviews with the MDS nurse and DON confirmed that the IDT records should have identified the causes of the falls, that frequent monitoring and supervision were not care planned despite the resident’s cognitive impairment and poor safety awareness, and that the recommended floor mat was never ordered or applied, contrary to the facility’s own policies on assessing falls and developing comprehensive person-centered care plans.
Failure to Incorporate Resident Care Preferences Into Person-Centered Care Plan
Penalty
Summary
Surveyors identified a failure to develop a comprehensive person-centered care plan that incorporated a resident’s specific care preferences. The resident was readmitted on 8/31/2025 with multiple diagnoses, including metabolic encephalopathy, Alzheimer’s disease, blindness in the right eye, a history of TIA, and cerebral infarction without residual deficits. An MDS dated 10/30/2025 documented that the resident’s cognition was severely impaired and that the resident was dependent on staff for oral hygiene, toileting hygiene, personal hygiene, and movement. On 3/17/2026, the IDT met with a family member, who communicated specific care preferences for the resident. During interviews, the SSD and DSD confirmed that the family member had provided detailed care preferences at the 3/17/2026 IDT meeting, but a review of the resident’s care plans from 8/31/2025 to 3/31/2026 showed no documented care plan addressing those preferences. The DSD stated that a care plan should have been developed to reflect the resident’s care preferences, that it is the MDS nurse’s responsibility to develop the care plan, and that the absence of such a care plan could result in the preferences not being honored. The Administrator stated that the care plan is essential as it is used by staff as a guide to understand and implement the resident’s plan of care. The facility’s policy on Comprehensive Person-Centered Care Plans required the IDT to develop a comprehensive person-centered care plan with measurable objectives and time frames to meet identified needs, which was not done in this case.
Failure to Administer Oxygen Therapy as Ordered
Penalty
Summary
The deficiency involves the facility’s failure to administer oxygen therapy as ordered by the physician for a resident with COPD. The resident was admitted with chronic obstructive pulmonary disease and had severely impaired cognition, requiring total staff assistance for all ADLs and mobility. A physician’s order dated 3/27/2026 directed that the resident receive continuous supplemental oxygen at a fixed rate of 2 L/min, with no indication that staff could adjust the flow rate. The resident’s care plan for altered respiratory status related to COPD instructed staff to administer oxygen as ordered. On 3/31/2026, during observations at the bedside at 8:45 a.m. and 9:40 a.m., the resident was noted to be receiving oxygen at 3 L/min, which did not match the physician’s order. An LVN reported that the resident was on 3 L/min when he checked vital signs that morning and stated this was not the ordered rate; he said he reported this to the previous shift’s RN supervisor but was unsure what action was taken. Another RN supervisor confirmed there was no documentation in the record to support an increased flow rate or any notification to the physician about the change from 2 L/min to 3 L/min, and reiterated that the order was for a fixed rate of 2 L/min. During a concurrent observation and interview, the prior RN supervisor acknowledged the resident was on 3 L/min and that the flow rate needed to be corrected to match the order. The facility’s oxygen administration policy required staff to verify a physician order, document the flow rate and rationale, and report information per professional standards, which was not followed in this instance.
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