Marysville Post-acute
Inspection history, citations, penalties and survey trends for this long-term care facility in Marysville, California.
- Location
- 1617 Ramirez Street, Marysville, California 95901
- CMS Provider Number
- 555682
- Inspections on file
- 39
- Latest survey
- June 25, 2025
- Citations (last 12 mo.)
- 3
Citation history
Health deficiencies cited at Marysville Post-acute during CMS and state inspections, most recent first.
The facility failed to follow wound care protocols by providing wound care without a physician's order, inconsistently documenting and assessing wounds, and not completing required change of condition documentation for a resident with significant medical needs. Additionally, three residents with pressure wounds were not repositioned every two hours as required, with documentation and resident interviews confirming infrequent repositioning.
A resident with quadriplegia and a stage 4 pressure wound was discharged without proper wound care education provided to the caregiver and without arrangements for home health services. Documentation did not show that wound care instructions or supplies were given, and staff interviews confirmed the caregiver did not receive necessary training. The resident required multiple ER visits after discharge due to wound complications.
A resident with quadriplegia and a history of cervical spine fusion developed a stage 4 pressure ulcer on the coccyx during their stay. The discharge MDS failed to document this physician-diagnosed wound, instead only listing unstageable pressure injuries present at admission. The MDS Coordinator confirmed the omission, resulting in an inaccurate assessment at discharge.
A resident with COPD and intact cognition was allowed to self-administer a nebulizer treatment without an assessment of their ability to do so, while being denied the right to self-administer their inhaler. Staff interviews and record reviews confirmed that the facility did not evaluate or document the resident's capacity for self-administration, as required by policy, and did not permit residents to keep or self-administer medications.
A resident with severe cognitive impairment had an MDS assessment inaccurately coded to indicate both the presence of unhealed pressure ulcers and daily use of bed rails as a restraint, despite documentation and staff clarification that contradicted these entries. The errors were confirmed by the MDS Coordinator, and facility leadership emphasized the need for accurate, section-by-section review of MDS assessments.
A resident was treated disrespectfully by a Marketing Director, causing distress, and there was a failure in handling the resident's POLST, leading to unwanted medical intervention. The resident, with multiple health issues, was considering hospice but had not decided, and the POLST was not signed by the provider, resulting in confusion during a medical emergency.
A resident's POLST indicating selective treatment and DNR was not signed by a medical provider, leading EMTs to consider the resident full code during a transfer. This resulted in the resident being intubated and sent to the ICU, contrary to their wishes. The absence of the physician and nurse practitioner delayed the signing of the POLST, and staff interviews highlighted concerns about the handling of the resident's care preferences.
A resident with Huntington's disease and high fall risk experienced 14 falls in 50 days due to inadequate supervision at an LTC facility. Despite recommendations for one-on-one supervision, the facility failed to update the care plan, resulting in avoidable falls and injuries. Staff and family highlighted the lack of supervision, and the facility did not act on external offers for assistance.
Two residents in the facility were not provided with adequate incontinent care, leading to potential skin breakdown and loss of dignity. One resident, requiring substantial assistance, reported being left wet for extended periods, including overnight. Another resident, dependent on staff for toilet hygiene, was left wet throughout the night due to staff's unfamiliarity with her medical equipment. Staff interviews confirmed that registry CNAs often failed to adhere to the facility's policy of rounding every two hours.
A resident, admitted with multiple diagnoses and requiring assistance with daily activities, reported that a CNA made her wait 30 minutes for bathroom assistance, causing her to wet herself. Despite a prior complaint and a promise that the CNA would not assist her again, the CNA was assigned to her care, leading to the resident's anger and a recognized dignity issue.
Failure to Follow Wound Care Protocols and Repositioning Requirements
Penalty
Summary
The facility failed to follow its wound prevention, maintenance, and wound care policies and procedures for three residents. For one resident with quadriplegia, diabetes, and muscle weakness, wound care was provided without a physician's order, despite facility policy requiring such an order. The resident was admitted with no documented open wounds, but a dressing was changed by a nurse without an order, and the nurse stated that no order was needed. The Director of Nursing later confirmed that a physician's order was required and not present at the time of the dressing change. Skin assessments for this resident were inconsistent and did not accurately reflect the condition or location of the wound. Documentation was found to be copied and pasted across multiple assessments, and the wound was not properly staged or described. When an open area was identified, it was not documented as a change of condition, and the required change of condition documentation was not completed. The discharge summary also failed to include a review or assessment of a newly diagnosed stage 4 pressure ulcer or the treatment plan initiated by the wound physician. Additionally, the facility did not ensure that three residents, all with significant mobility impairments and pressure wounds, were repositioned every two hours as required by policy and physician orders. Instead, documentation showed that repositioning was only recorded once per shift. Interviews with staff and residents confirmed that repositioning was not performed or documented every two hours, and residents reported not being offered repositioning as frequently as required.
Failure to Provide Wound Care Education and Home Health Coordination at Discharge
Penalty
Summary
The facility failed to ensure that discharge planning needs were met for a resident with significant medical needs, specifically regarding wound care. The resident, who had quadriplegia and was unable to perform self-care for a stage 4 pressure wound on the coccyx, was discharged without adequate instruction or education provided to his caregiver on how to perform wound care as ordered by the physician. Documentation did not indicate that the caregiver received wound care education, nor was there evidence of a return demonstration to confirm competency. The discharge summary also lacked instructions on wound care and did not mention the presence of the stage 4 wound. Additionally, the resident was discharged without arrangements for home health services, which would have included nursing support for wound care, assessments, and education. Although the discharge planning care plan indicated that the resident would be assessed for discharge needs and provided with education, there was no documentation that home health services were offered or coordinated. The social services documentation noted that the resident would need to follow up with a primary care physician but did not include referrals for home health or information on obtaining wound care supplies. Interviews with staff confirmed that the resident was unable to perform his own wound care and that the caregiver should have received education, which was not documented. The resident and caregiver both reported not receiving wound care instructions or supplies at discharge, and the resident subsequently required multiple emergency room visits due to wound complications. The facility's failure to provide necessary education and coordinate post-discharge care did not meet the resident's needs or preferences for a safe and effective discharge.
Inaccurate Discharge MDS Fails to Reflect Stage 4 Pressure Ulcer
Penalty
Summary
The facility failed to ensure the accuracy of the discharge Minimum Data Set (MDS) for a resident who was admitted with quadriplegia, cervical spine fusion, and bacteremia. Upon admission, the resident was noted to have skin discoloration and an old pressure scar, but no open wounds. Shortly after admission, documentation indicated the development of an open area on the coccyx, and a wound physician later diagnosed a stage 4 pressure ulcer at that site following surgical debridement. Despite this diagnosis, the discharge MDS did not reflect the presence of the stage 4 pressure ulcer, instead only documenting two unstageable pressure injuries that were present upon admission. The MDS Coordinator confirmed during interviews and record reviews that the discharge MDS should have included the stage 4 pressure ulcer but did not, resulting in an inaccurate assessment of the resident's skin condition at discharge.
Failure to Assess and Permit Self-Administration of Medications
Penalty
Summary
The facility failed to assess a resident's ability to self-administer medications before allowing the resident to self-administer a nebulizer treatment unsupervised and denying the resident the right to self-administer their inhaler. The resident, who had a history of COPD, diabetes, respiratory failure with hypoxia, and muscle weakness, expressed a desire to self-administer medications. Despite having intact cognition and no functional limitations in their upper or lower extremities, as indicated by a BIMS score of 13 and the MDS assessment, the facility did not evaluate or document the resident's capacity for self-administration as required by facility policy. Observations revealed the resident was left alone during nebulizer treatments, and interviews with staff confirmed that the facility did not permit residents to keep or self-administer medications, regardless of individual requests or abilities. The care plan and physician orders did not address self-administration, and staff reported that all medications were to be administered by nurses, with supervision during administration. The facility's policy required an assessment of mental and physical abilities before permitting self-administration, but this was not completed for the resident in question.
Inaccurate MDS Coding for Pressure Ulcers and Restraints
Penalty
Summary
The facility failed to ensure the accuracy of a resident's Minimum Data Set (MDS) assessment regarding pressure ulcers and the use of restraints. Specifically, the MDS for a resident with severe cognitive impairment was coded to indicate the presence of one or more unhealed pressure ulcers/injuries, but the detailed sections for each type of pressure ulcer were marked as not present. Additionally, the MDS indicated that bed rails were used daily as a restraint, although facility staff clarified that the side rails were used for mobility and should not have been coded as a restraint. These discrepancies were identified through interviews, record reviews, and examination of facility policy and CMS guidelines. The resident involved had a history of dementia, hypertension, depression, and anxiety, and required assistance with bed mobility. The care plan documented the use of one-quarter length bilateral bed rails for mobility and noted a pressure ulcer to the left heel after the MDS assessment reference date. The MDS Coordinator acknowledged the errors in coding both the pressure ulcer and restraint sections, and the DON and Administrator both stated that MDS assessments are expected to be accurate and thoroughly reviewed before submission.
Resident's Rights and POLST Handling Deficiency
Penalty
Summary
The facility failed to ensure a resident's right to be treated with dignity and respect was upheld. The Marketing Director (MD) spoke to the resident in a disrespectful manner, stating, "What the hell are you doing. We would've never brought you back if we knew you weren't going on hospice. Nobody wants you here," which caused the resident to become tearful. This interaction occurred in the presence of a hospice nurse, who intervened by taking the phone away from the resident. The resident had been admitted with multiple health issues, including morbid obesity, obstructive sleep apnea, and depression, and was considering hospice care but had not yet decided to proceed with it. Additionally, there was a failure in handling the resident's Physician Orders for Life-Sustaining Treatment (POLST). The resident had expressed a desire for selective treatment rather than full CPR, but the POLST was not signed by the medical provider, leading to confusion during a medical emergency. The resident was intubated and transferred to the ICU, contrary to his wishes. Interviews with staff revealed a lack of professionalism and support in assisting the resident with his POLST, and the Director of Nursing confirmed that the resident had the right to refuse hospice care as he was oriented and of sound mind.
Failure to Maintain Valid POLST Leads to Resident Intubation
Penalty
Summary
The facility failed to implement resident-directed care consistent with preferences and rights for a resident when it did not maintain a valid copy of the Physician Orders for Life-Sustaining Treatment (POLST) in the resident's medical record during a transfer via ambulance. The POLST, which indicated selective treatment and a Do Not Resuscitate (DNR) order, was not signed by the medical provider, leading emergency medical technicians to consider the resident as full code. This resulted in the resident being intubated and transferred to the ICU, contrary to their documented wishes. The deficiency was compounded by the absence of the physician and nurse practitioner from the facility on key dates, which delayed the signing of the POLST. Interviews with staff and the resident's power of attorney revealed concerns about the lack of timely medical provider signatures and the inappropriate handling of the resident's care preferences. The Director of Nursing acknowledged that backdating documentation was inappropriate and that the resident's intubation was against their wishes.
Inadequate Supervision Leads to Multiple Falls for High-Risk Resident
Penalty
Summary
The facility failed to provide adequate supervision to prevent falls for a resident identified as high risk for falls. This resident, who had Huntington's disease, muscle weakness, and was on high-risk medications, experienced 14 falls over a 50-day period. Despite multiple falls and recommendations for increased supervision, the Interdisciplinary Team (IDT) did not revise the resident's fall care plan to include necessary interventions such as one-on-one supervision. The resident's falls were often unwitnessed, and the facility's response was inadequate, as evidenced by repeated recommendations for one-on-one supervision that were not implemented. The IDT's interventions were limited to medication adjustments and therapy evaluations, which did not effectively address the resident's fall risk. The facility's policy required a resident-centered fall prevention plan, but the care plan was not updated to reflect the resident's needs, leading to avoidable falls and injuries. Interviews with staff and family members highlighted the lack of supervision and the facility's inability to provide one-on-one care. The resident's family and a social worker from a Huntington's disease clinic offered assistance and recommendations, but the facility did not act on these offers. The Director of Nursing acknowledged the facility's staffing limitations and the resident's need for supervision, but no effective measures were taken to prevent further falls.
Inadequate Incontinent Care for Residents
Penalty
Summary
The facility failed to provide adequate incontinent care for two residents, resulting in potential skin breakdown and a loss of dignity. Resident 1, who was admitted with conditions including rhabdomyolysis, spondylosis, and a history of stroke, was rated as requiring substantial assistance for toilet hygiene. On multiple occasions, Resident 1 reported being left wet for extended periods, including a specific instance where she waited 20 minutes for assistance after pressing the call light. She also reported being left wet overnight on several occasions, with her sheets becoming wet and uncomfortable. Resident 2, admitted with conditions such as leg cellulitis, diabetes, and congestive heart failure, was rated as dependent for toilet hygiene. She reported being left wet throughout the night, with no CNA attending to her until the morning. Resident 2 had a large cast on her foot, which she believed intimidated newer or registry CNAs, leading them to avoid changing her. Both residents' reports were corroborated by staff interviews and observations, indicating a pattern of neglect in providing timely incontinent care. Interviews with staff, including a CNA and an LVN, revealed that the facility's policy required CNAs to round on residents every two hours. However, registry CNAs, who were not directly supervised by the facility, often failed to adhere to this policy. The Director of Staff Development confirmed that a registry CNA assigned to Resident 1 had not documented any care provided, and there were previous reports of residents not being changed. The facility's policy emphasized the need for appropriate care and services for residents unable to perform activities of daily living independently, including toileting every two hours and as needed.
Failure to Ensure Resident Dignity and Respect
Penalty
Summary
The facility failed to ensure that Resident 2 was treated with dignity and respect during direct patient care. Resident 2, who was admitted with diagnoses including injury of the lower spine and pelvis, COPD, difficulty walking, chronic pain, heart disease, and a history of falls, was cognitively intact and made her own decisions. The resident's care plan indicated she needed assistance with activities of daily living due to limited physical mobility and a history of falls. On one occasion, Resident 2 reported that CNA F made her wait for 30 minutes to get help to the bathroom, resulting in the resident wetting herself. This incident caused Resident 2 to become angry, and she expressed that she did not want to see CNA F again. Despite a prior complaint and a promise that CNA F would not assist Resident 2 again, CNA F was assigned to her care. Licensed Nurse A confirmed that CNA F was not supposed to return to Resident 2's room and mentioned a possible language barrier. The Assistant Director of Nursing and the Director of Nursing both acknowledged the dignity issue and confirmed that CNA F was not to be assigned to Resident 2. The incident was recognized as a failure to honor the resident's right to dignity and respect, as outlined in the facility's policies.
Latest citations in California
Two residents with dementia, schizoaffective disorder, and major depressive disorder, both with moderately impaired cognition and needing moderate ADL assistance, were found unclothed together in one resident's bed. One resident later stated she did not want sexual activity and did not consent, while the other resident could not recall the encounter. An LVN reported that both residents verbally consented at the time but acknowledged no assessment had been done to determine their capacity to consent to sexual activity. The DON identified the incident as sexual abuse and confirmed that allowing sexual activity without prior capacity assessment was inconsistent with facility policy and that the resident was not protected from sexual abuse.
Two residents with dementia, schizoaffective disorder, major depressive disorder, and moderately impaired cognition, both needing moderate assistance with ADLs, were found unclothed together in one resident’s bed. The resident later stated she did not consent to sexual contact, while the other resident did not recall any sexual activity. An LVN documented the incident and acknowledged it constituted sexual abuse that should have been reported immediately to the abuse coordinator and appropriate agencies, but did not report it. The administrator, who serves as the abuse coordinator, stated she relies on staff to notify her immediately of such allegations so they can be reported to CDPH, law enforcement, and the Ombudsman, but this did not occur, resulting in the allegation not being reported as required.
A resident with Parkinson’s disease, osteoporosis, and osteoarthritis reported being punched in the face by another resident, resulting in facial bruising. The resident’s MDS showed intact cognition, and a change in condition evaluation documented the assault; however, the MD was not notified until more than a day later. The care plan directed licensed nurses to assess the resident’s body, and staff observed a purplish bruise on the right lower eyelid/orbital area, but this was not documented in the progress notes. Required every-shift monitoring for 72 hours after the change in condition was not documented on multiple day shifts. The DON confirmed lack of awareness of the bruise and acknowledged missing documentation and monitoring, despite facility policies requiring immediate provider notification and complete, accurate charting of changes in condition.
A nurse left a medication cart unlocked and unattended in the hallway while administering insulin to a resident with diabetes, cardiac, and post-surgical conditions. The cart was out of the nurse's direct line of sight, contrary to facility policy requiring medication carts to be locked when not in use. The DON confirmed that medications should be secured to prevent unauthorized access.
A resident’s legal representative requested copies of the resident’s medical records through a faxed request from a law office’s third-party service, but the records were not provided within the required timeframe. The MRD confirmed receiving the request and stated he had forwarded the documents to the DON for review over a month earlier and had not received them back to release. Upon review of federal requirements for record access, the ADON acknowledged that the facility did not comply with the regulation requiring provision of copies within two working days of request.
Two CNAs violated privacy and confidentiality requirements when one CNA used a personal cell phone to record and photograph two residents during a perceived altercation and then sent the video to another CNA. The residents, who had significant medical conditions including paraplegia, seizures, dysphagia, and severe cognitive impairment, were dependent on staff for ADLs. The second CNA reported that a family member later took her phone without permission, accessed the contents, and transmitted the videos and photos to facility leadership. Facility staff, including an LVN, the DSD, and the administrator, stated that HIPAA rules and facility policies prohibit staff from recording residents on personal devices and allow resident photographs only with consent and for medical purposes as part of the chart, and that the facility’s "Stop and Watch" process requires observation and reporting, not filming.
A resident with a stage 4 sacrococcygeal PI, Parkinson’s disease, hypertension, moderate cognitive impairment, and high assistance needs was not provided care consistent with the facility’s pressure injury prevention policy. Although the care plan included daily wound treatment and use of a LAL mattress, it lacked an individualized repositioning schedule and did not document education or reminders about repositioning. Facility documentation showed only that the resident was assisted to roll each shift, with no evidence of q2h turning in bed or of how often incontinence briefs were checked and changed. After the resident refused Foley catheter reinsertion, the IDT did not identify incontinence as a risk factor or add new wound-protective or moisture-preventive interventions, and the subsequent care plan for non-compliance omitted such measures. The TXN and DON confirmed that repositioning and protection of the wound from incontinence were not clearly implemented or reflected in the care plan, despite policy requirements.
A resident with Parkinson’s disease, cognitive impairment, and significant assistance needs for mobility and toileting experienced two early-morning falls resulting in head injuries. After the first fall, the IDT documented potential interventions such as a bed alarm and floor mat but did not identify the cause of the fall, did not obtain a physician order for the floor mat, and did not ensure the care plan addressed supervision or bed alarm function. Before and after the falls, the care plan lacked interventions for supervision despite poor safety awareness and failure to use the call light, and the second fall occurred when the resident slid from bed while reaching for a snack bag placed on the bedside table. IDT follow-up documentation for the second fall was incomplete, and staff acknowledged that fall causes were not identified and resident-centered interventions were not fully implemented.
A resident with severe cognitive impairment and multiple neurological diagnoses was dependent on staff for hygiene and mobility. During an IDT meeting, the resident’s family member communicated specific care preferences, but facility staff did not develop or update a comprehensive person-centered care plan to include these preferences. Review of care plans over several months showed no documentation of the communicated preferences, despite facility policy requiring the IDT to create a measurable, time-framed care plan based on assessed needs and expressed preferences.
A resident with COPD and severely impaired cognition, dependent on staff for all ADLs and mobility, had a physician order for continuous supplemental O2 at a fixed rate of 2 L/min. During observations, the resident was found receiving O2 at 3 L/min. An LVN recognized the discrepancy and reported it to an RN supervisor, but there was no documentation of any clinical rationale for the increased flow, no physician notification, and no order change. The care plan directed staff to administer O2 as ordered, and facility policy required verification of the order, documentation of flow rate and rationale, and appropriate reporting, which were not followed.
Failure to Protect Cognitively Impaired Resident From Sexual Abuse
Penalty
Summary
The facility failed to ensure a resident was free from sexual abuse when two cognitively impaired residents were found unclothed together in one resident's bed without prior assessment of their capacity to consent to sexual activity. One resident had dementia, schizoaffective disorder, and major depressive disorder, with documentation of fluctuating capacity to understand and make decisions and a Minimum Data Set (MDS) indicating moderately impaired cognition and a need for moderate assistance with ADLs. During an interview at her bedside, this resident stated she did not want to engage in sexual activity and did not consent to sexual contact with the other resident. The second resident involved also had dementia, schizoaffective disorder, and major depressive disorder, with an MDS showing moderately impaired cognition and a need for moderate assistance with ADLs. In an interview, he stated he liked women and liked to socialize with women but could not recall whether he engaged in sexual activity with the first resident. An LVN reported observing both residents unclothed in the first resident's bed and stated that, at the time of the incident, both residents verbally consented to sexual activity, but she was not aware of any assessment having been performed to determine either resident's capacity to consent. The DON stated the incident was considered sexual abuse, that it was not the facility's practice to allow sexual activity without appropriate assessment, and that the facility failed to ensure the resident was protected from sexual abuse, contrary to the facility's abuse prevention policy.
Failure to Report Alleged Sexual Abuse Between Cognitively Impaired Residents
Penalty
Summary
The deficiency involves the facility’s failure to report an allegation of sexual abuse between two residents to the State Survey Agency, Ombudsman, and local law enforcement as required by federal regulations and the facility’s own abuse reporting policy. A nurse documented that one resident (Resident 2) and another resident (Resident 4) were found unclothed together in Resident 2’s bed, and the nurse acknowledged that this situation constituted sexual abuse and should have been reported immediately to the abuse coordinator and appropriate agencies, but she did not report the incident. The facility’s policy stated that all staff are mandated reporters and must notify appropriate authorities within two hours of becoming aware of abuse and immediately notify the Abuse Prevention Coordinator and their supervisor. Resident 2 had dementia, schizoaffective disorder, major depressive disorder, fluctuating capacity to understand and make decisions, and moderately impaired cognition, and required moderate assistance with ADLs. During an interview at her bedside, Resident 2 stated she did not consent to sexual contact with Resident 4. Resident 4 also had dementia, schizoaffective disorder, major depressive disorder, moderately impaired cognition, and required moderate assistance with ADLs, and stated he did not recall engaging in sexual activity with any residents. The Administrator, who served as the abuse coordinator, stated she was responsible for reporting all abuse allegations to CDPH, law enforcement, and the Ombudsman, and that staff were responsible for notifying her immediately of sexual abuse allegations so they could be reported and investigated. The failure of staff to notify the Administrator and report the incident resulted in the sexual abuse allegation not being reported as required, causing a delay in an onsite investigation by CDPH.
Failure to Assess, Notify, and Monitor Resident After Facial Trauma
Penalty
Summary
The deficiency involves the facility’s failure to follow professional standards of nursing practice in assessing and monitoring a resident after a reported change of condition related to facial trauma. The resident was admitted with Parkinson’s disease, age-related osteoporosis, and osteoarthritis, and had intact cognitive skills for daily decision-making per a recent MDS. On the evening of 3/26/2026, a Change in Condition Evaluation documented that another resident hit this resident on the nose and both cheeks. The evaluation showed that the attending physician was not notified until 10 p.m. on 3/27/2026, approximately 26.5 hours after the reported incident, and the physician’s recommendation was to monitor the resident’s nose and cheeks for any changes and pain. The resident’s care plan, initiated on 3/26/2026, documented the report that another resident hit him on the nose and both cheeks and included an intervention for licensed nurses to check and assess the resident’s body. In an interview, the resident described that the other resident came into the room, stood on the left side of the bed, and punched him in the face. A photograph taken two days after the alleged incident showed a purplish-blue bruise on the right lower orbital area, although the resident declined to provide a copy of the picture. A CNA later reported observing a purple bruise on the resident’s right lower eyelid on 3/27/2026, described as extending from the inner to the middle lower eyelid and about the size of the tip of her fifth digit. During record review and interviews, an LVN stated that on 3/27/2026 the resident’s right lower eyelid had a dime-sized purplish bruise, but there was no documentation of this bruise in the progress notes. The LVN also stated that the resident should have been monitored every shift for 72 hours after the change of condition, yet there was no documented evidence of monitoring on the 7 a.m. to 3 p.m. shifts on 3/27/2026, 3/28/2026, and 3/29/2026. The DON reported not being made aware of the right eyelid bruise, confirmed that the resident should have been monitored every shift for at least 72 hours following the change of condition, and acknowledged there was no confirmed documentation of monitoring on the identified shifts. Facility policies required immediate physician consultation for significant changes in condition and complete, accurate documentation of changes and services provided, but the facility failed to identify, document, and monitor the resident’s change of condition in accordance with these policies.
Plan Of Correction
Facility Response Submission of the Plan of Correction does not constitute admission or agreement by the Provider of the truth of the facts alleged or conclusion set forth in this statement of deficiencies. The Plan of Correction is prepared and/or executed solely because it is required by the provision of Federal and State laws. This Plan of Correction constitutes the facility's credible allegation of compliance Corrective Action On 4/7/2026 Resident 1 was reassessed by LVN 3 and no skin issue was identified. On 4/7/2026 LVN 3 received one-on-one in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. Identification of other residents and corrective action On 4/8/2026 DON and/or designee reviewed audits provided by medical records for all change of condition in month of April to ensure proper documentation and monitoring are in place. No other deficient practice noted. Measures to prevent recurrence On 4/7/2026 LVN 3 received one-on-one in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. On 4/8/2026 Licensed nurses received in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. Monitoring and incorporation into the QA system HID will audit change of conditions using Change of Condition Audit form daily Monday-Friday and will report any finding during daily stand-up meeting Monday-Friday on-going. DON or designee will review change of conditions from prior day during daily clinical meetings (Monday -Friday) on going to ensure the nurse notified the attending physician regarding resident's significant change of condition and documented. Any deficient finding will be reported to DON and/or administrator for further corrective action/recommendation. Any trend of deficient finding(s) will be documented on Change of Condition Audit Form and will be reviewed during the monthly QA meeting for further review and/or recommendation(s). Administrator who will then report to the Quality Assurance (QA) team during monthly Quality Assurance (QA)/Quality Assurance and Performance Improvement (QAPI) for further evaluation/recommendation and to provide feedback and program modification if needed x3 months or until compliant. Date Corrective action to be completed: 4/8/2026
Medication Cart Left Unlocked During Medication Pass
Penalty
Summary
During a medication pass for a resident with a history of surgical aftercare, cardiac arrest, heart failure, and type 2 diabetes mellitus, a licensed nurse prepared and administered Novolog insulin using a pen-injector. The nurse left the medication cart unlocked and unattended in the hallway, approximately two feet outside the resident's bedroom doorway, while administering the injection inside the room. The cart was out of the nurse's direct line of sight during this time. The nurse acknowledged that the cart was left unlocked and should have been secured when not in direct view. Facility policy and procedure documents reviewed indicated that medication carts must be kept closed and locked when out of sight of the medication nurse or aide, and that compartments containing drugs and biologicals are to be locked when not in use. The Director of Nursing confirmed that medications should be locked and secured to prevent unauthorized access by unlicensed staff and residents. The failure to lock the medication cart during the medication pass was observed and confirmed through interviews and record review.
Plan Of Correction
From 4/4/2025 through 4/7/2025, the DON, DSD, and ADSD completed 1:1 inservices with licensed staff regarding the facility policy and procedure titled Storage of Medications. Medication carts must be kept locked when unattended. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 3 times a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 2 times a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 1 time a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will random monitor medication carts being locked when unattended for 1 month. System effectiveness will be evaluated during the facility's monthly Quality Assurance Performance Improvement Committee meetings for three (3) months.
Failure to Timely Provide Resident Medical Records Upon Request
Penalty
Summary
The facility failed to provide timely access to medical records as required under 42 CFR 483.10(g)(2) for one resident. The resident’s face sheet showed an admission date of November 18, 2025, with multiple diagnoses, but no additional clinical details were provided. A legal representative’s office faxed an initial request for the resident’s medical records on February 26, 2026. As of March 26, 2026, the legal representative’s staff reported that the office had not yet received the requested records from the facility. On April 2, 2026, the Medical Record Director (MRD) confirmed documentation that a third-party service for the law office had requested the resident’s medical records on February 26, 2026. The MRD stated he had submitted the requested documents to the Director of Nursing (DON) for review over a month prior but had not received them back to proceed with releasing the records. During a concurrent interview and record review, the Assistant Director of Nursing (ADON) reviewed the State Operations Manual Appendix PP guidance on residents’ rights to access personal and medical records, which requires that copies be provided within two working days of request. The ADON acknowledged that this regulatory requirement was not followed by the facility.
Plan Of Correction
F0573 Right to Access/Purchase Copies of Records What corrective action(s) will be accomplished for those Residents found to have been affected by the deficient practice? Medical Records Director (MRD) released medical records for Resident 1 as requested by the legal representative (Legal Staff) on April 21, 2026. How will other individuals with the potential to be affected by this deficient practice be identified and protected? No other Resident was identified to have been effected by the deficient practice. What systemic changes will be implemented to ensure that the deficient practice does not recur? The Quality Assurance Committee met on April 14, 2026 to review the Policy and Procedure which was then forwarded to the Knolls West Post Acute legal team for further evaluation. Revision of the policy will be discussed and approved by the Quality Assurance Committee to ensure the facility meets all Federal and State Regulations. F0573 Right to Access/Purchase Copies of Records (CONT.)The Administrator and the Medical Records Director (MRD) are responsible for informing the requesting party for the demand for payment for the requested medical documentation being provided and until payment is received the facility will hold the chart copies.How corrective action(s) will be monitored to ensure solutions are being achieved and sustainedThe Resident's Responsible Party will be notified upon receipt of the Medical Records Request and review in the presence of the facility representative. Records will be provided if it does not pertain to any legal matters after payment is received. The Administrator and/or Designee is responsible for reporting to the Quality Assurance Committee on a monthly basis and monitoring to ensure that corrective action is implemented and evaluated for its effectiveness. The same will be reviewed on a quarterly basis to the Quality Assurance Committee meeting x 3 quarters or until 100% compliance is achieved and sustained.Date of CompletionApril 23, 2026
Unauthorized Resident Recording and Disclosure Violating Privacy and Confidentiality
Penalty
Summary
The deficiency involves a failure to protect residents’ privacy and confidentiality when a CNA used a personal cell phone to record and photograph two residents without their knowledge or consent, and then shared that content with another CNA. One resident had paraplegia, depression, muscle weakness, dorsalgia, and polyneuropathy, was cognitively intact, and dependent on staff for ADLs. The other resident had diagnoses including seizures, dysphagia, acute kidney dysfunction, and muscle weakness, was able to make needs known but could not make medical decisions, had severely impaired decision-making, and was also dependent on staff for ADLs. Both residents were therefore in a position of dependence on staff for care at the time of the incident. According to CNA 2, on a specific date she recorded a video of the two residents because one resident started an altercation with the other. She stated she recorded the incident for “evidence” and to show CNA 1, acknowledging that recording residents was not part of facility policy and that she should not have recorded or taken photographs of them. CNA 1 confirmed that she received the video on her personal cell phone from CNA 2 and stated that the recording was made for “safety purposes” due to a situation that was perceived as potentially escalating to physical aggression. CNA 1 reported that she did not share or post the video on social media or distribute it to others, but that a family member took her phone without permission and accessed its contents. CNA 1 further stated that this family member sent the video and pictures of the two residents to the facility, and that she notified the facility that her phone had been taken but did not disclose that it contained videos or photographs of the residents because she was unaware that the family member had accessed or distributed them. The DSD reported receiving a text message from an unknown number containing approximately two videos and an undetermined number of photographs of the two residents, along with the names of CNA 1 and CNA 2. The DSD, LVN 2, and the Administrator each stated that staff were required to follow HIPAA regulations, that staff were not permitted to record or possess videos or photographs of residents on personal devices, and that any photographs of residents required consent and had to be for medical purposes as part of the medical record. Facility policies on confidentiality, residents’ rights, and dignity stated that unauthorized release, access, or disclosure of resident information, including video or audio, was prohibited and that staff must protect resident privacy and treat residents with dignity and respect. The videos received by the DSD did not show an altercation between the residents, and staff interviews confirmed that filming residents was not part of the facility’s “Stop and Watch” process, which instead required observation, intervention, and reporting of changes in condition or behaviors to nursing staff.
Plan Of Correction
This Plan of Correction is the facility's credible allegation of compliance. Preparation and/or execution of this plan of correction does not constitute admission or agreement by the provider of the truth or facts alleged, or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. F0583 Personal Privacy/Confidentiality of Records How corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice: Corrective actions were immediately implemented for Resident 1 and Resident 2 upon identification of the deficient practice. The facility initiated an investigation on 03/23/2026 and conducted immediate interviews with staff and residents utilizing structured interview tools to assess scope, impact, and additional potential concerns. Interviews confirmed the incident was isolated and no additional residents reported privacy violations or concerns. The staff members involved were removed from duty immediately. Following completion of the investigation, both employees were terminated in accordance with facility policy due to violation of resident rights, HIPAA, and facility confidentiality policies. Both employees completed formal Declarations and Attestations of Deletion of Unauthorized Recordings, confirming removal of all recordings and non-distribution of content. Documentation includes: Ashley Zelaya, CNA – Declaration executed 03/30/2026 at 9:21 AM, attesting deletion of all recordings and acknowledgment of policy violation Leslie Bram Reyes, CNA – Declaration executed 03/26/2026 at 10:42 AM, attesting deletion of all recordings and acknowledgment of policy violation Residents and/or responsible parties were notified. Social Services completed assessments with no identified psychosocial harm. All corrective actions were completed by 03/26/2026. How the facility identifies other residents having the potential to be affected by the same deficient practice and what corrective action will be taken. A facility-wide audit was initiated on 03/25/2026 using the Briarcrest Comprehensive Privacy, Recording, and Resident Rights Audit Tool. The audit included direct observation, staff interviews, and resident interviews to evaluate compliance with privacy practices, personal device use, and HIPAA requirements. Interviews were conducted using standardized staff and resident interview tools to ensure consistency and thoroughness in data collection. Findings from the audit confirmed that no additional residents were affected by the deficient practice and no additional incidents of unauthorized recording or disclosure were identified. Staff were immediately re-educated by Director and staff development on HIPAA Privacy Rule requirements, the facility's prohibition on personal device recordings, and the appropriate use of the Stop and Watch process for reporting changes in resident conditions. This corrective action was completed by 03/27/2026. What measures will be put into place or what systemic changes will the facility make to ensure that the deficient practice does not recur. The facility implemented systemic changes to prevent recurrence of the deficient practice by reinforcing a zero-tolerance policy for unauthorized recordings and strengthening staff accountability related to resident privacy and confidentiality. Staff completed mandatory re-training by the Director of Staff Development on Resident Rights, HIPAA, and Privacy/Confidentiality requirements. Staff were required to re-acknowledge facility policies related to confidentiality and personal device use. The facility implemented routine supervisory rounding to monitor compliance with personal device restrictions. In addition, the facility installed visible signage at the receptionist area clearly articulates that video recording is strictly prohibited inside resident rooms and in any facility areas where residents are present. The facility also posted signage throughout the entire facility, in both English and Spanish, indicating that video recording is not allowed to ensure clear communication to staff, visitors, and all individuals entering the facility. Privacy and HIPAA compliance were further integrated into new employee orientation, annual competencies, and ongoing in-service education. The Director of Staff Development completed initial re-education by 03/27/2026, and staff completed required training by 04/05/2026. How the facility plans to monitor its performance to make sure that solutions are sustained. To ensure sustained compliance, the facility incorporated privacy and confidentiality monitoring into its Quality Assurance and Performance Improvement (QAPI) program. The facility implemented an ongoing monitoring system beginning on 03/25/2026 utilizing the established audit tool, which confirmed that no additional residents were affected, and no further incidents occurred during the initial audit period. The facility will continue monitoring through weekly audits for four consecutive weeks, followed by monthly audits for three months. These audits will include direct observation of staff practices, verification of compliance with personal device policies, and evaluation of adherence to HIPAA and privacy requirements. Audit findings will be documented using standardized tools and reviewed by the Director of Nursing, with results reported to the Quality Assurance and Performance Improvement (QAPI) Committee for analysis and trending. If any issues are identified, immediate corrective action will be implemented, including re-education and progressive discipline as appropriate. If no trends or repeat deficiencies are identified after the monitoring period, the facility will discontinue routine auditing and remove the issue from active QAPI monitoring. Dates when corrective action will be completed. 4/17/2026
Failure to Implement Repositioning and Moisture Management for Stage 4 Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to provide care and services to prevent deterioration of a stage 4 sacrococcygeal pressure injury in accordance with its own pressure injury prevention policy. The resident had a documented stage 4 PI of the sacral region, Parkinson’s disease, hypertension, moderate cognitive impairment, and required substantial/maximal assistance with toileting hygiene, rolling, and transfers. A Braden Scale score of 16 identified the resident as at risk for pressure injury. The Skilled Evaluation Nurse note indicated a pressure-reducing device for the bed but did not indicate that the resident was to be turned and repositioned every two hours. The resident’s care plan for the stage 4 sacrococcyx PI included cleansing with normal saline, applying Santyl ointment, and covering with dry and foam dressings daily, as well as providing pressure relief and a low air loss mattress to support body alignment and position. However, the care plan did not include an individualized repositioning schedule or education and reminders about the importance of repositioning. Documentation from the facility’s records showed that the resident was assisted to roll left and right every shift, but there was no documentation that the resident was turned and repositioned every two hours while in bed, nor was there documentation of the frequency of incontinence brief checks and changes after each episode. After the resident refused reinsertion of a Foley catheter, nursing progress notes documented the refusal but the IDT wound management conference record did not identify incontinence as a risk factor affecting healing of the stage 4 PI and did not document any new recommendations following the catheter refusal. A subsequent care plan addressing the resident’s potential for worsening condition related to non-compliance with Foley catheter reinsertion did not include wound protective measures or moisture-preventive interventions. During interviews, the treatment nurse acknowledged uncertainty about how often the resident was turned/repositioned or how frequently incontinence briefs were checked and changed, and confirmed that the care plan did not include measures to ensure turning at least every two hours or effective measures to protect the sacrococcyx PI. The DON stated that staff were supposed to ensure turning at least every two hours and protection of the wound dressing from incontinence, and that the IDT did not address this risk, so the care plan was not revised, despite facility policy requiring prompt cleaning after incontinence, use of barrier products, individualized repositioning schedules, and ongoing review of interventions for effectiveness.
Failure to Identify Fall Causes and Implement Supervision and Safety Interventions
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to keep the environment free from accident hazards and to provide adequate supervision and assistance devices to prevent accidents for a resident with significant fall risk. The resident had diagnoses including stage 4 sacral pressure ulcer, Parkinson’s disease, and hypertension, and was assessed as moderately cognitively impaired, with poor decision-making and a need for assistance with toileting, transfers, and ambulation. On one occasion, the resident was found on the floor at approximately 4:05 AM with a right forehead laceration requiring transfer to an acute care hospital for suturing. Following this first fall, the IDT Fall Management Follow-Up record listed interventions such as a medication regimen review, bed in lowest position, landing floor mat, and bed alarm, but there was no documented evidence identifying the cause of the fall. The resident’s care plan addressing strength and safety awareness deficits did not include supervision for safety despite poor safety awareness and not remembering to use the call light. The care plan for the actual fall with minor injury did not include ensuring that the bed alarm was functioning. Additionally, physician orders from 9/10/2025 to 1/29/2026 did not contain an order for a floor mat, despite this intervention being recommended in the IDT record. A second fall occurred at around 4:10 AM when the resident was again found on the floor next to the bed, holding a snack bag. The resident, described as alert but forgetful, stated that she had been trying to reach a snack bag on the bedside table and slid down from the bed, and redness was observed on the left side of the forehead after reportedly hitting the bedside table. The IDT Fall Management Follow-Up record for this second fall was incomplete, with no checked interventions. Interviews with the MDS nurse and DON confirmed that the IDT records should have identified the causes of the falls, that frequent monitoring and supervision were not care planned despite the resident’s cognitive impairment and poor safety awareness, and that the recommended floor mat was never ordered or applied, contrary to the facility’s own policies on assessing falls and developing comprehensive person-centered care plans.
Failure to Incorporate Resident Care Preferences Into Person-Centered Care Plan
Penalty
Summary
Surveyors identified a failure to develop a comprehensive person-centered care plan that incorporated a resident’s specific care preferences. The resident was readmitted on 8/31/2025 with multiple diagnoses, including metabolic encephalopathy, Alzheimer’s disease, blindness in the right eye, a history of TIA, and cerebral infarction without residual deficits. An MDS dated 10/30/2025 documented that the resident’s cognition was severely impaired and that the resident was dependent on staff for oral hygiene, toileting hygiene, personal hygiene, and movement. On 3/17/2026, the IDT met with a family member, who communicated specific care preferences for the resident. During interviews, the SSD and DSD confirmed that the family member had provided detailed care preferences at the 3/17/2026 IDT meeting, but a review of the resident’s care plans from 8/31/2025 to 3/31/2026 showed no documented care plan addressing those preferences. The DSD stated that a care plan should have been developed to reflect the resident’s care preferences, that it is the MDS nurse’s responsibility to develop the care plan, and that the absence of such a care plan could result in the preferences not being honored. The Administrator stated that the care plan is essential as it is used by staff as a guide to understand and implement the resident’s plan of care. The facility’s policy on Comprehensive Person-Centered Care Plans required the IDT to develop a comprehensive person-centered care plan with measurable objectives and time frames to meet identified needs, which was not done in this case.
Failure to Administer Oxygen Therapy as Ordered
Penalty
Summary
The deficiency involves the facility’s failure to administer oxygen therapy as ordered by the physician for a resident with COPD. The resident was admitted with chronic obstructive pulmonary disease and had severely impaired cognition, requiring total staff assistance for all ADLs and mobility. A physician’s order dated 3/27/2026 directed that the resident receive continuous supplemental oxygen at a fixed rate of 2 L/min, with no indication that staff could adjust the flow rate. The resident’s care plan for altered respiratory status related to COPD instructed staff to administer oxygen as ordered. On 3/31/2026, during observations at the bedside at 8:45 a.m. and 9:40 a.m., the resident was noted to be receiving oxygen at 3 L/min, which did not match the physician’s order. An LVN reported that the resident was on 3 L/min when he checked vital signs that morning and stated this was not the ordered rate; he said he reported this to the previous shift’s RN supervisor but was unsure what action was taken. Another RN supervisor confirmed there was no documentation in the record to support an increased flow rate or any notification to the physician about the change from 2 L/min to 3 L/min, and reiterated that the order was for a fixed rate of 2 L/min. During a concurrent observation and interview, the prior RN supervisor acknowledged the resident was on 3 L/min and that the flow rate needed to be corrected to match the order. The facility’s oxygen administration policy required staff to verify a physician order, document the flow rate and rationale, and report information per professional standards, which was not followed in this instance.
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