Failure to Act on Resident’s Room Change Request Related to Ongoing Noise Disturbance
Summary
The deficiency involves the facility’s failure to honor a resident’s right to request a room change and to provide appropriate notice and follow-through on that request. One male resident with multiple complex medical conditions, including heart failure, atrial fibrillation, diabetes mellitus, peripheral vascular disease, and general anxiety disorder, was admitted in November and had impaired cognition and dependence on staff for toileting and transfers per his MDS. This resident was housed across the hall from a female resident who had encephalopathy, delusional disorder, anxiety disorder, insomnia, bipolar disorder, chronic kidney disease, and other conditions, and who was known to yell and scream. The facility’s policy stated that room changes would be made when the facility deemed it necessary or when requested by the resident, with documentation in the medical record and involvement of Social Services for inquiries. According to interviews, the male resident and his family member reported that he had complained about the female resident’s constant yelling and screaming, which made it difficult for him to sleep. The family member stated that a supervisor was asked for a room change and responded that a room change was not possible because other residents needed to be closer to the nursing station. The resident himself stated that he had requested a room change about three weeks prior and that no one followed up with him. The LVN reported that multiple residents, including this resident, had complained about the yelling and that the resident requested a room change about two weeks earlier, with the family member calling about one week later to follow up. The LVN stated she informed the DON and the Director of Social Services of the room change request. In contrast, the Director of Social Services stated she was not aware of any complaints from the current room regarding the yelling and screaming and was not aware of any room change request from this resident. The DON stated that any staff member could receive a room change request and that such requests should be reported to the DON and Social Services, but the DON was not aware that this resident had complained or requested a room change. Observations on the survey date documented the female resident repeatedly yelling loudly from her room, sometimes with the door open and without the call light activated, while the male resident’s door was open or slightly open across the hall. The failure of the LVN and/or facility to ensure that the resident’s room change request was effectively communicated, acted upon, and documented resulted in the resident remaining in a room across from a resident who was frequently yelling, contrary to the facility’s room change and noise control policies and the resident’s right to request a room change.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Failure to Notify Residents of Room Changes: The facility did not complete room change notifications for two residents whose rooms were changed, and no documentation of notice was found in the medical record. One resident with BIMS 15 said she was okay with the move but did not know until the day of the change. An LSW confirmed the notifications were not completed and could not show the resident was aware of the room change.
A facility failed to document whether room change notifications were made to residents and their representatives after a plumbing backflow and drainage water backup led to relocation of multiple residents from affected rooms. During record review, 4 of 9 resident charts lacked a completed Notification of Room Change evaluation, and the DON confirmed staff did not document whether the residents and their representatives were notified of the transfer.
A resident with cognitive impairment and Korean as her preferred language was moved multiple times for census needs, but the facility did not document that she received written notice of the room changes in a language she could understand. Records showed verbal approval from the guardian, while staff interviews confirmed the resident did not speak English well and that the SSD relied on the guardian rather than informing the resident directly.
The facility failed to provide written notice before changing the rooms of three residents. One resident had a family member listed as RP, and two residents were their own RPs. Records showed room changes for each resident, including one resident who moved to a different unit and another who had two room changes, but there was no evidence that written notice with the reason for the change was given before the moves. Social services staff confirmed the facility had no evidence of written notice.
Failure to Provide Written Notice Before Room Change: A cognitively intact resident was moved to another room without advance written notice or a documented reason for the change. The SW stated she only followed up after the move and had no documentation of notice, while the resident reported staff began packing her belongings without warning and gave no explanation. The NHA acknowledged the facility did not use its room-change notice form.
Failure to Provide Written Notice for Room and Roommate Changes: The facility did not ensure that two residents received required notice before room or roommate changes. One resident with dementia, schizophrenia, and severe cognitive impairment was given a roommate without advance notice to the family, and the roommate later moved after an altercation. Another resident with severe cognitive impairment and wandering behaviors was moved between rooms multiple times, with staff and family reporting that no prior notice was given and staff giving conflicting accounts of who was responsible for notification.
Failure to Notify Residents of Room Changes
Penalty
Summary
The facility failed to notify residents and their representatives of room changes for 2 of 3 residents reviewed for room change notifications during the complaint survey. Resident #60 had been in one room since admission and was moved to another room on 07/02/25, but no room change notification was found in the medical record. Resident #68 was admitted to one room on 03/10/26, moved to another room on 04/27/26, and then moved again on 06/16/26, and no room change notification was found in the medical record. During interview, a resident with BIMS of 15 stated that she was okay with her room change but did not know she was moving until the day of the move. The LSW stated that the room change notifications were not completed for the two residents and said she had a text conversation with Resident #68’s daughter about it, but could not show that the resident was aware of the room change. The facility policy titled Notification of Change states that the facility must inform the resident and, when applicable, consult with the physician and/or notify the resident’s family member or legal representative when there is a change requiring notification, including a change of room or roommate assignment.
Failure to Document Room Change Notifications
Penalty
Summary
The facility failed to document whether notification of a room change was made to residents and their representatives after 21 residents were relocated from Rooms 111 through 125 on the Magnolia Unit due to a plumbing backflow and drainage water backup. During review of 9 residents' records related to the room transfers, 4 residents did not have a completed Notification of Room Change evaluation in their medical records. The deficiency was identified during a complaint survey after the affected area was observed to be closed off for repairs, with contractors present to replace flooring and clean up the area. Facility documentation showed the residents were moved because of the drainage water backup in the hallway and shower drains affecting Rooms 111 through 125. The DON stated the Social Worker was supposed to ensure the Notification of Room Change was completed for all 21 residents, and also stated the Social Worker was on leave. On interview, the DON confirmed the facility staff failed to document whether the four residents and their representatives were notified of the room change that occurred when the residents were relocated.
Failure to Provide Written Notice of Room Changes
Penalty
Summary
The facility failed to provide written notification of room changes and roommate changes for one resident, who was admitted with diagnoses including anxiety disorder, depressive episodes, muscle weakness, a history of falling, and transient ischemic attack. The resident’s 4/22/26 MDS showed cognitive impairment with a BIMS score of 0 out of 15, and her preferred language was Korean. The communication care plan identified her as at risk for impaired cognitive function/dementia. Record review showed three room change notification forms documenting verbal approval from the resident’s guardian for room changes made for census needs, but there was no documentation in the resident’s EMR that she was provided written notice of the room changes in her preferred language. Staff interviews indicated the resident did not speak English well, that Google Translate was used or intended for communication, and that the SSD relied on the guardian to inform the resident. The SSD acknowledged she did not inform the resident directly of the room changes and said she should have attempted to do so using Google Translate.
Failure to Provide Written Notice Before Room Changes
Penalty
Summary
The facility failed to provide written notice before changing the rooms of three residents. For one resident, the clinical record showed admission to the facility and that a family member was listed as the responsible party. The resident’s room was changed to a different unit, and a progress note documented the resident’s agreement to move the following day; however, there was no evidence that the resident or responsible party received written notification, including the reason for the room change, before the move occurred. For two other residents, the clinical record showed that each was her own responsible party and that each had room changes during the stay. One resident’s room was changed twice, and the other resident’s room was changed once. In each case, there was no evidence that written notification, including the reason for the room change, was provided before the change occurred. Interviews with social services staff confirmed that the facility had no evidence that written notice was provided for the room changes noted above.
Failure to Provide Written Notice Before Room Change
Penalty
Summary
The facility did not ensure that a resident received written notice, including the reason for the change, before her room was changed. The resident, R8, was admitted to the facility and had a most recent MDS dated 6/23/26 showing a BIMS score of 14, indicating she was cognitively intact. On 6/26/26, the facility moved R8 from her room on one side of the building to the other side of the building without providing advance written notice or a documented reason for the move. During interview, the Social Worker stated she followed up with R8 after the move but did not give written notice or advance notice regarding the room change and had no documentation that notice or an explanation was provided. R8 stated that staff came into her room and started packing her belongings without prior notice and that she was given no reason for the move. The facility was unable to provide documentation showing preparation for the move or any written communication to R8 about the room change. The Nursing Home Administrator stated the facility did not provide written notice before room changes and acknowledged that a form existed to explain room changes and the reason for them, but it was not being used.
Failure to Provide Written Notice for Room and Roommate Changes
Penalty
Summary
The facility failed to ensure that residents received written notice, including the reason for the change, before a room or roommate assignment was changed for two residents reviewed for resident rights. The deficiency involved Resident #5 and Resident #24, both of whom were on the secure unit and had significant cognitive impairment and behavioral concerns documented in their records. Resident #5 was an elderly female admitted with diagnoses including unspecified dementia, paranoid schizophrenia, psychotic disorder with delusions, and major depressive disorder. Her quarterly MDS showed a BIMS score of 7, indicating severely impaired cognition, and her care plan noted agitation and anxiety related to dementia and delirium or an acute confusional episode. A family member stated that Resident #5 was given a roommate without advance notice to the family. The family member said she learned of the roommate only after asking CNAs on the hall and overheard staff discussing that the family had not been told. She also stated there was an altercation between Resident #5 and the roommate, during which the roommate pushed Resident #5, and then the roommate was moved to another room. Resident #24 was an elderly male admitted with diagnoses including unspecified dementia, psychotic disorder with delusions, hallucinations, and major depressive disorder. His admission MDS showed a BIMS score of 3, indicating severely impaired cognition, and he had behaviors including disrobing in public, rejecting care, and wandering. Staff observed him sleeping in an extra bed in a room that was not his, and CNA staff stated he often slept there because he did not like his roommate. Staff also reported that he had moved rooms multiple times and became confused about where his room was. His family member stated she was not informed of his room changes and found out only when she visited and he was no longer in the room she expected. Facility staff gave conflicting statements about who was responsible for notifying residents and families, and the DON stated she was unfamiliar with the facility policy on room and roommate changes. The facility policy required prompt written notice for room or roommate changes, including the reason for the change, and stated that notice should be given before a resident is relocated whenever possible.
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