Failure to Maintain Required CNA In‑Service Training and Competency Evaluation System
Penalty
Summary
The deficiency involves the facility’s failure to develop, implement, and permanently maintain an in‑service training program for nurse aides that was appropriate and effective based on nurse aide performance reviews and the facility assessment. The facility assessment identified that residents had psychiatric, mood, and substance use disorders, cognitive impairment, memory deficits, dementia, traumatic brain injury, and behavior issues, and that they required assistance with skin and wound care and activities of daily living such as bathing, dressing, oral care, eating, transfers, and ambulation. The assessment also specified that staff required training in multiple areas, including communication, resident rights, abuse/neglect identification, reporting and prevention, infection control, resident‑centered care, cultural competency, ADLs, disaster planning, vital signs, care for residents with cognitive and mental/psychosocial disorders, non‑pharmacological behavior management, trauma‑informed care, and care for residents with substance use disorders. Despite this, the facility did not have systems in place to ensure nurse aides received the minimum 12 hours of annual in‑service training, nor did it conduct or use performance reviews to identify and address training needs. Interviews and record review showed that nurse aides were actively providing resident care, but there was no documentation of required training or competency evaluation. Staff X, Y, and Z, all CNAs hired between October 2024 and January 2026, were assigned to resident care on the day and evening shifts, yet the facility could not provide documentation of their annual mandatory training, performance evaluations, skills assessments for competency, or completion of the required 12 hours of in‑service education. The Staff Development Coordinator reported that staff received video training on a corporate portal before orientation on topics such as abuse/neglect, resident rights, infection control, and dementia, and that these topics were discussed at staff meetings; however, there was no tracking system to ensure participation in annual required training, no system to track the 12‑hour nurse aide in‑service requirement, and no process to assess competency through skills evaluation. The Staff Development Coordinator also stated there was no support from the Administrator to implement tracking or competency systems and no involvement in nurse aide performance reviews. The Interim Administrator confirmed that there were no systems or documents in place to meet the training and competency requirements identified in the facility assessment.
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