F0677

E

Failure to Provide Timely ADL and Incontinence Care to Two Dependent Residents

Virginia Beach, Virginia Survey Completed on 02-23-2026

Penalty

Fine: $15,935

Summary

Facility staff failed to provide necessary ADL care, including bathing, toileting, and incontinence care, to two cognitively intact, dependent residents. One resident, with a history of stroke with right-sided weakness, GI bleed, and COPD, had a care plan identifying ADL self-care deficits and specifying use of a mechanical sit-to-stand lift with two staff for transfers, two-person assist for toileting, and individualized interventions for bathing, dressing, and clothing selection. Despite this, the resident reported that night-shift CNAs routinely provided only bed baths, dressed her, and transferred her to a wheelchair around 5:30 AM, and that she was not offered showers as desired. She stated she wanted showers using a shower chair to avoid getting her hair wet and undoing professional hair styling, but staff insisted on using a shower bed and documented her as refusing showers when she would not agree to the shower bed.

The same resident reported significant delays and lack of toileting assistance throughout the day. She stated she was aware of her need to toilet but had to wait so long for assistance that she often urinated in her incontinence brief and had to strain to have bowel movements while waiting for staff. She reported not being offered toileting every 2–3 hours as she had been told was the expectation and not receiving incontinence care from approximately 5:30 AM until after lunch, at which time her brief was described as extremely saturated. She also stated that when she activated the call light, staff would respond, acknowledge her need, say they needed to get help, and then not return for hours, often not until after lunch. The resident expressed fear of the Hoyer lift and stated she was strong enough to use a sit-to-stand lift, but staff required Hoyer use for transfers. The Ombudsman confirmed frequent complaints from this resident about incontinence care, bathing, toileting, and repositioning, and a CNA reported that the resident was not toileted because she used a Hoyer lift and that incontinence care was routinely delayed until after lunch.

A second resident, originally admitted with diagnoses including chronic pain and insomnia and assessed as cognitively intact with a BIMS score of 15, was coded on the MDS as dependent for showering/bathing, toileting hygiene, lower body dressing, and footwear, and as needing assistance with personal and oral hygiene. The person-centered care plan identified an ADL self-care performance deficit related to COPD and obesity, with interventions including encouraging the resident to use the call bell and discussing concerns about loss of independence and decline in function. This resident reported that for about one and a half weeks she had not been changed for hours and had to lie in her own wetness, stating it took 30 minutes to an hour before staff checked on her and that she sometimes called her son to contact the nurse’s station. In a follow-up interview, she reported remaining wet from late at night until after 7:00 AM the next morning. The facility leadership was unable to provide additional information to refute or clarify these concerns during the final interview.