Failure to Maintain Functional Automatic Door Accessibility at Main Entrance
Penalty
Summary
The deficiency involves the facility’s failure to maintain a safe, comfortable, and accessible main entrance by not ensuring the functionality of the automatic door accessibility pads. The facility had a policy requiring completion of a work order when equipment malfunctioned, but no work orders were found related to the entrance accessibility pads. During observations on two separate days, the surveyor pressed both the exterior and interior automatic door opening pads at the main entrance and the automatic doors did not open, requiring manual operation. The Administrator and the Director of Facilities both stated they were not aware that the entrance accessibility pads were not functioning. Multiple residents who used wheelchairs reported that the entrance accessibility pads had not worked for an extended period and described their experiences accessing the building. One resident with polyneuropathy and osteoarthritis, who was cognitively intact and used a wheelchair for mobility with staff supervision, stated the front entrance handicap pads had not worked since the previous summer and that family members had to hold the heavy doors open to allow exit. Another cognitively intact resident with left above-the-knee and right below-the-knee amputations, who independently self-propelled a wheelchair, reported that when returning to the facility, they had to call or flag down security or get someone’s attention inside for assistance to re-enter because the entrance switch did not work. A third resident with traumatic brain injury, epilepsy, and moderately impaired cognition stated the outside entrance accessibility pads had not worked in a while and did not attempt to use them.
We Help Long-Term Care Teams Stay Survey-Ready
We process and analyze inspection reports and plan of correction using AI to extract insights and trends so providers can improve care quality and stay ahead of compliance risks.