Failure to Provide Ordered Catheter Care, Monitor Urine Output, and Complete Antibiotic Therapy
Summary
The deficiency involves the facility’s failure to provide ordered catheter care, monitor urinary output as directed, and ensure complete administration of prescribed antibiotics for residents with indwelling urinary catheters. For one resident with multiple sclerosis and neurogenic bladder who used an indwelling catheter, the care plan directed staff to empty the catheter bag every shift and as needed, and a physician’s order required staff to record catheter output every shift. However, review of the Treatment Administration Records (TARs) over several months showed numerous missing entries for catheter output, with output not recorded for a significant number of shifts in December, January, and February despite the standing order to monitor output each shift. Another resident with obstructive uropathy and an indwelling catheter had multiple hospitalizations related to urinary issues, including sepsis secondary to UTI, enterococcal bacteremia, and complicated UTI. The care plan for this resident identified the presence of an indwelling catheter and directed staff to encourage fluids and check catheter tubing for kinks each shift, but it lacked specific directives for the provision and frequency of catheter care despite an existing physician order for catheter care every shift and as needed. TAR review showed multiple dates over several months where catheter care was not documented as provided, and there was also an order to record urine output that was not consistently followed, with numerous days lacking recorded output. Additionally, although there was an order to change the catheter as needed for leakage, dislodgement, or occlusion, there was no documentation of any catheter change over a several‑month period. The same resident had an order for Amoxicillin 500 mg PO BID for a total 9‑day course to treat a UTI following hospitalization. The MAR showed missing doses on multiple days, and there was no documentation that the antibiotic was administered for one dose on one day and for all doses on two subsequent days. Pharmacy records from the prior vendor confirmed that only 10 tablets (a 5‑day supply) of Amoxicillin were dispensed, even though the order was for a 9‑day course, and the new pharmacy vendor had no record of dispensing Amoxicillin for this resident. Staff interviews revealed inconsistent practices and instructions regarding reordering medications, use of the E‑kit, and documentation when medications were unavailable, including a CMA’s report that she was told by nursing leadership not to document that a medication was not available or awaiting delivery. The resident ultimately required hospitalization for sepsis secondary to UTI and urinary retention, and later for a complicated UTI, after not receiving the full ordered course of antibiotics and with gaps in ordered catheter care and urine output monitoring. Staff interviews further showed confusion and inconsistency in following and documenting physician orders, including lab orders for urinalysis and culture, and in using the electronic health record to track orders and results. The NP reported that orders were written with the expectation that facility management would enter and ensure they were carried out, but that there were frequent instances where orders, including antibiotics, were not followed. The DON and nursing staff described differing understandings of when to change catheters and how to document unavailable medications, with some staff stating they were told not to document unavailability. Collectively, these actions and inactions led to missed catheter care, incomplete monitoring of urinary output, and failure to administer a complete antibiotic course as ordered for residents with indwelling catheters and UTIs. Resident #1 did not receive a full nine-day course of antibiotics to treat a UTI which resulted in a hospitalization.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
A resident with an indwelling catheter and severe cognitive impairment had catheter drainage care observed to be inconsistent with the care plan and facility policy. An RN placed the urine graduate on the floor while emptying the leg bag and did not cleanse the drainage outlet with an alcohol swab, and the resident’s drainage bag was later observed lying directly on the floor instead of being kept in a privacy bag or hung on the bed frame.
Failure to Monitor Catheter-Associated UTI Signs: A resident with dementia, muscle weakness, and protein-calorie malnutrition had a physician order to monitor and report signs of catheter-associated UTI, but staff did not complete the ordered monitoring. The resident was observed with white, milky urine in the catheter tubing and bag on multiple days, the MAR showed the monitoring order was not completed, and the CNO stated the cloudy urine was the resident’s baseline and that no physician notification was documented.
Failure to provide and document condom catheter care for a resident with stroke, contractures, cognitive communication deficit, kidney disease, and chronic sacral ulcers. The resident had a condom catheter placed to help with bladder incontinence and sacral ulcer healing, but the physician orders did not identify the catheter or required care, the care plan only addressed patency, urine output, and skin checks, and the chart lacked catheter care, catheter changes, and skin assessments for an extended period. An incident report showed the catheter became dislodged and caused a 7 cm penile laceration.
Inadequate catheter and perineal care was observed for multiple residents with urinary devices and incontinence needs. A resident with an indwelling catheter had cloudy urine, sediment, bleeding, pain, and an unsecured catheter after staff reportedly pulled on it during care. Other residents were found with urine- and stool-soiled clothing, bedding, and catheter dressings, leaking or dangling urinary tubes, delayed brief changes, and incomplete peri-care that did not include the full frontal perineum, labial folds, urethra, or catheter area.
A resident with a suprapubic indwelling catheter, bladder dysfunction, and a recent UTI was observed in the dining room with the catheter drainage bag hooked to the wheelchair and resting in direct contact with the floor on more than one occasion. Staff, including a CNA, an LPN, and the DON, acknowledged the bag should not have been on the floor, and the facility policy and CDC guidance cited in the report state the drainage bag should be kept below the bladder and not rested on the floor.
Improper Nephrostomy Drainage Positioning: A resident with MS, neurogenic bladder, and a left nephrostomy tube had the drainage bag hung from a wheelchair armrest with tubing positioned above the insertion site, preventing dependent urine drainage. A TMA said this was the usual setup, and the RNCM and DON confirmed the bag and tubing were incorrectly positioned and not allowing urine to drain appropriately.
Improper catheter drainage bag handling and emptying
Penalty
Summary
The facility failed to ensure urinary drainage bags were maintained in a manner that reduced the risk of contamination during catheter care for a resident with an indwelling catheter. The resident had severe cognitive impairment and diagnoses including ichthyosis vulgaris, major depressive disorder, mixed obsessional thoughts and acts, bipolar disorder, candidiasis of skin and nails, and anxiety. The care plan directed staff to ensure the catheter bag was hung on the bed frame and not placed directly on the floor, to use a privacy bag at all times, and to switch between a leg bag during the day and a night bag at night. During observation, an RN emptied the resident’s catheter leg bag by placing the urine graduate directly on the floor before draining the bag into it, and the drainage outlet was closed without being cleansed with an alcohol swab. On another observation, the resident’s catheter drainage bag was lying directly on the floor beside the bed while the resident was in bed with the leg bag secured to the left leg. A NA later changed the resident’s catheter bed bag to a leg bag. The DON stated staff were expected to place the catheter bag into a privacy bag to prevent it from lying on the floor, and the facility policy directed staff to cleanse the outlet with an alcohol swab after draining urine.
Failure to Monitor Catheter-Associated UTI Signs
Penalty
Summary
The facility failed to ensure proper monitoring was conducted to identify potential catheter-associated urinary tract infections for Resident #32, who was admitted and later readmitted with diagnoses including dementia, muscle weakness, and protein-calorie malnutrition. A physician order dated 2/14/25 directed staff to monitor, record, and report signs and symptoms of catheter-associated urinary tract infection, including pain, burning, blood-tinged urine, cloudiness, no output, deepening urine color, increased pulse, increased temperature, urinary frequency, foul-smelling urine, fever, chills, altered mental status, changes in behavior, or changes in eating patterns. Resident #32 was observed with white, milky urine in the catheter tubing flowing into the catheter bag on 7/7/26, 7/8/26, and 7/9/26. The MAR for 7/1/26 through 7/10/26 documented "No" for completion of the physician order to monitor, record, and report signs and symptoms of catheter-associated urinary tract infection. On 7/10/26 at 10:29 AM, the CNO stated she would not document a change when the urine appeared milky white because this was the resident's baseline, said the monitoring order was not appropriate because cloudiness would be normal for him, and confirmed the record did not include documentation of physician notification regarding urine changes.
Failure to Provide and Document Condom Catheter Care
Penalty
Summary
Appropriate care was not provided for the use of a condom urinary catheter for one resident. The resident was admitted with diagnoses including stroke, contractures, cognitive communication deficit, kidney disease, and chronic sacral ulcers, and a condom catheter was placed on 2/6/26 to help assist in healing a sacral ulcer due to bladder incontinence. The resident's MDS dated 5/5/26 showed the diagnoses remained current. The facility's catheter care policy stated that nursing provides bathing and hygiene, male genitalia are to be cleansed with the foreskin retracted and the meatus wiped, rinsed, patted dry, and the foreskin replaced, and that staff are to document all care and services provided. The resident's current physician orders did not identify the condom catheter or the care required, and the care plan only directed staff to check patency, urinary output, and skin for breakdown. An incident report dated 6/2/26 showed the resident developed a 7 cm laceration of the penis when the condom catheter became dislodged. Clinical documentation did not include catheter care, catheter changes, or skin assessments from 3/28/26 through 5/31/26, when the catheter became dislodged. During interview, the Nursing Administrator confirmed that documentation did not include catheter care, catheter changes, or skin assessments during that period.
Inadequate catheter and perineal care
Penalty
Summary
The facility failed to ensure indwelling urinary catheters and perineal care were provided in a manner intended to prevent urinary tract infection for 4 of 4 residents reviewed for catheter and perineum care. The report describes multiple observations of residents with urinary catheters that were unsecured, soiled, or not cleaned as part of incontinence care, along with delayed or incomplete perineal hygiene after bowel or bladder incontinence episodes. R11, who had diagnoses including rectal cancer, retroperitoneal abscess, colostomy status, diabetes, neuromuscular bladder dysfunction, muscle wasting, and obesity, was observed with cloudy urine, sediment in the catheter tubing, and later cloudy urine mixed with bright red blood after staff reportedly pulled on the catheter during care. The catheter was noted to be unsecured, and the resident reported sharp urethral pain and ongoing discomfort. The catheter remained unsecured over the following days. R10, who had quadriplegia, multiple sclerosis, neuromuscular bladder dysfunction, hydronephrosis, cystostomy status, and a history of UTI, was found with urine-saturated clothing, dressings, and bedding, leaking suprapubic and nephrostomy tubes that were dangling loosely, and fecal matter adhered to the buttocks and skin. R21, who had diabetes, chronic kidney disease, urinary retention, and morbid obesity, waited for incontinence care after a bowel movement, and when care was provided, only the back perineum was cleaned while the frontal perineum and urinary catheter were not cleaned. R15, who had diabetes and morbid obesity, was heavily saturated with urine and bowel movement, and staff cleaned only part of the perineal area, leaving the labial folds, urethra, and inner groin folds uncleaned.
Catheter Bag Resting on Floor
Penalty
Summary
The facility did not ensure appropriate catheter care for a resident with a suprapubic indwelling catheter. The resident had diagnoses including neuromuscular dysfunction of the bladder, presence of urogenital implants, and retention of urine, and the physician ordered the suprapubic catheter to be changed every 4 weeks with urology evaluation every 6th catheter change. The resident’s care plan identified actual, at-risk, and potential complications related to suprapubic catheter use and included use of a dignity bag for the Foley when not in the room. The resident also had been treated for a UTI in 5/2026. Surveyors observed the resident eating lunch in the dining room with the catheter bag hooked on the bottom of the wheelchair and resting in direct contact with the floor. The same condition was observed again while the resident was eating breakfast in the dining room on a later date. Staff were notified each time, and a CNA, an LPN, and the DON acknowledged that the catheter bag should not have been touching the floor. The facility policy stated catheter drainage bags should be covered at all times while in use, and the CDC guidance cited in the report states the collecting bag should be kept below the bladder and not rested on the floor.
Improper Nephrostomy Drainage Positioning
Penalty
Summary
The facility failed to ensure appropriate care for a resident with a left nephrostomy drainage system when the tubing and bag were positioned in a way that did not allow unobstructed dependent drainage of urine. R5’s quarterly MDS identified moderately impaired cognition, need for assistance with ADLs, and diagnoses including multiple sclerosis, neurogenic bladder, and septicemia. The care plan identified altered elimination related to MS, decreased mobility, a left nephrostomy tube related to kidney stones, and Foley catheter placement, and directed staff to monitor for UTI signs and symptoms, provide perineal care, and empty the left nephrostomy as ordered. During observation, R5 was seated in a Broda wheelchair with the nephrostomy drainage bag hanging from the left armrest and the tubing positioned off the side of the wheelchair and above the insertion site. This placement prevented dependent drainage of urine and created the potential for urine backflow. A TMA stated the bag was typically hung that way. The RNCM and DON later observed the system and confirmed the bag and tubing were positioned incorrectly, stating the bag needed to remain below the insertion site to allow urine to flow freely and reduce the risk of UTIs. The facility’s Indwelling Catheter Care Procedure directed staff to provide appropriate care of urinary drainage systems and to place drainage tubing over the resident’s leg and check the tubing for evidence of urine flow.
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