F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
G

Failure to Supervise High-Risk Resident and Follow Aspiration Precautions

Willows Health CenterRockford, Illinois Survey Completed on 11-25-2025

Summary

The deficiency involves the facility’s failure to maintain a safe environment and provide adequate supervision for residents at risk for accidents, including falls and aspiration. One resident (R1) had diagnoses of Alzheimer’s disease, dementia, anxiety disorder, weakness, and a prior right femoral neck fracture, and her active care plan identified cognitive impairment, extensive ADL assistance needs, use of a mechanical lift for transfers, and high fall risk, with interventions including prompt response to assistance requests and use of bed and chair alarms. On the day of the incident, multiple notes documented that R1 was extremely restless, anxious, and repeatedly attempting to stand from her wheelchair, with staff keeping her at the nurses’ station or taking her room to room to keep her in sight, and that her chair alarm was described as “not very loud.” Despite these known risks and behaviors, R1 was left unsupervised at the nurses’ station when a CNA took another resident to the bathroom and asked another CNA to watch R1; that CNA left the area, and R1 was subsequently found on the floor in the hallway by staff and another resident, bleeding from the back of her head and unable to move her right leg. The RN responding to the incident stated that the nurse assigned to the unit was on lunch break and she did not know where the other unit staff were at the time of the fall. Hospital records following the incident documented that R1 complained of severe right hip and knee pain, with imaging confirming an acute, moderately displaced right femoral fracture requiring surgical intervention. The facility also failed to follow speech therapy and hospital transfer recommendations for another resident (R46) at risk for aspiration. R46, admitted with Parkinson’s disease and dementia, had hospital speech pathology and dysphagia treatment plan documents specifying that he required 1:1 feeding assistance, should not use straws due to aspiration risk, and should continue SLP services and swallowing monitoring. Observations over multiple days showed R46 in his room and at meals with Styrofoam cups containing liquids and straws in them, both on his bedside table and on his meal trays, despite these written precautions. The DON and Director of Therapy acknowledged that staff were expected to follow hospital transfer recommendations and that, until evaluated by the facility speech therapist, the no-straw precaution should have been maintained, and the facility speech therapist later confirmed that his evaluation also recommended no straws for R46’s safety.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0689 citations
Unsafe Cord Placement and Failure to Follow Fall Interventions
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

Unsafe Cord Placement and Failure to Follow Fall Interventions: A resident with cognitive impairment and wheelchair use had a TV power cord stretched tightly across the closet doorway, blocking access and creating an environmental hazard when staff had to lift the cord to open the closet. Another resident with severe cognitive impairment and a fall-risk care plan repeatedly ran barefoot in the hallway while staff observed but did not consistently provide planned interventions such as gripper socks, footwear, ambulation assistance, or redirection.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Follow Fall Prevention Care Plan
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with impaired cognition, cancer, non-Alzheimer's dementia, extensive ADL needs, and a fall history was identified as a high fall risk with care plan interventions including removing a movable bedside table. After a fall, the resident was found using the table as a walker, yet observations showed the table still placed beside the bed on multiple occasions, including when staff were present. Staff interviews confirmed they were unaware of the current fall prevention interventions and that the table remained at bedside for meals despite the care plan.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to complete restraint assessment before wheelchair alarm use
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

Failure to complete a restraint assessment before using a wheelchair alarm for a resident with muscle weakness, difficulty walking, repeated falls, and dementia. The care plan included the alarm as an intervention, but the record lacked an initial Restraint Evaluation, and the CNO confirmed the assessment had not been completed before the alarm was placed.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Inadequate Supervision During EZ Stand Transfers
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with cognitive deficits, dementia, Alzheimer's disease, fracture, and repeated falls was dependent for toileting and care planned for an EZ stand with 2-person assist. During observed transfers, staff placed the harness and straps correctly, but the resident only rose to about 135 degrees and never came to a full stand, while staff remained by the bathroom door during privacy periods and continued the transfer despite the resident not standing fully. An RN stated the resident was expected to stand straight up with the EZ stand and that staff should sit the resident back down and try again if not.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Resident Left Unsupervised and Was Found Wandering in Parking Lot
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with Alzheimer's disease and dementia was found wandering in the parking lot after leaving the building unsupervised. A family member visiting another resident saw her looking into car windows and alerted staff, who were not aware she had exited until the report. Staff interviews showed the resident had been seen earlier eating in the dining room, but no one was actively looking for her or knew she had left the facility.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Respond to Help Requests and Use Foot Pedals During Wheelchair Transport
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with parkinsonism and Alzheimer's disease, severe cognitive impairment, and a fall history was pushed in her wheelchair without foot pedals and was not assisted when she called out for help. Nursing notes and staff interviews showed a CNA propelled the resident multiple times without foot pedals, including one instance where her socked foot hit the floor, and staff acknowledged that foot pedals should be used when pushing a resident.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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