F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
G

Failure to Supervise High-Risk Resident and Follow Aspiration Precautions

Willows Health CenterRockford, Illinois Survey Completed on 11-25-2025

Summary

The deficiency involves the facility’s failure to maintain a safe environment and provide adequate supervision for residents at risk for accidents, including falls and aspiration. One resident (R1) had diagnoses of Alzheimer’s disease, dementia, anxiety disorder, weakness, and a prior right femoral neck fracture, and her active care plan identified cognitive impairment, extensive ADL assistance needs, use of a mechanical lift for transfers, and high fall risk, with interventions including prompt response to assistance requests and use of bed and chair alarms. On the day of the incident, multiple notes documented that R1 was extremely restless, anxious, and repeatedly attempting to stand from her wheelchair, with staff keeping her at the nurses’ station or taking her room to room to keep her in sight, and that her chair alarm was described as “not very loud.” Despite these known risks and behaviors, R1 was left unsupervised at the nurses’ station when a CNA took another resident to the bathroom and asked another CNA to watch R1; that CNA left the area, and R1 was subsequently found on the floor in the hallway by staff and another resident, bleeding from the back of her head and unable to move her right leg. The RN responding to the incident stated that the nurse assigned to the unit was on lunch break and she did not know where the other unit staff were at the time of the fall. Hospital records following the incident documented that R1 complained of severe right hip and knee pain, with imaging confirming an acute, moderately displaced right femoral fracture requiring surgical intervention. The facility also failed to follow speech therapy and hospital transfer recommendations for another resident (R46) at risk for aspiration. R46, admitted with Parkinson’s disease and dementia, had hospital speech pathology and dysphagia treatment plan documents specifying that he required 1:1 feeding assistance, should not use straws due to aspiration risk, and should continue SLP services and swallowing monitoring. Observations over multiple days showed R46 in his room and at meals with Styrofoam cups containing liquids and straws in them, both on his bedside table and on his meal trays, despite these written precautions. The DON and Director of Therapy acknowledged that staff were expected to follow hospital transfer recommendations and that, until evaluated by the facility speech therapist, the no-straw precaution should have been maintained, and the facility speech therapist later confirmed that his evaluation also recommended no straws for R46’s safety.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

Below are regulatory guidelines relevant to this citation:

See other F0689 citations
Failure to Follow Fall Interventions
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

Failure to Follow Fall Interventions: A resident with dementia, ESRD on dialysis, impaired mobility, and a history of falls was observed ambulating and self-transferring in her room and bathroom without staff assistance, despite orders and a care plan requiring one-person assist with a walker, call light use, frequent safety checks, and skid strips by the bed. Staff interviews confirmed the resident was transferring independently and that the skid strips were not in place as documented.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Missing Ordered Fall Mat for High-Fall-Risk Resident
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident assessed as high risk for falls did not receive the physician-ordered fall mat on the right side of the bed. Surveyors observed no mat during multiple checks, and the TAR did not reflect the intervention. The resident said the mat had been removed after a new bed was placed, while an RN and the DON acknowledged the order remained in place even though the mat was no longer being used.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Smoking Safety Interventions Not Followed
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

Smoking safety interventions were not consistently implemented for four residents who smoked. Two residents were observed smoking with staff supervision but without the smoking aprons listed in their assessments and care plans, and two other residents were also observed smoking in wheelchairs without aprons despite care plan interventions requiring them. The DON confirmed the apron requirement for two of the residents, while the ADON stated residents sometimes complained about the aprons and that he did not know when smoking assessments were completed.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Use Required Mechanical Lift for Resident Transfer
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with cerebral palsy, severe cognitive impairment, wheelchair use, and a care plan requiring a mechanical lift for all transfers was manually transferred by a CNA instead of using the lift. During observation, the CNA lifted the resident by the upper back and moved him between the wheelchair and bed without mechanical assistance, despite having completed lift competency training and despite the DON confirming the resident required a mechanical lift for all transfers.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Supervise Resident at Risk for Elopement
J
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

Failure to supervise a resident at risk for elopement led to repeated exit-seeking and wandering events, including being found off the unit and near exterior areas. The resident had dementia with cognitive impairment, hemiplegia, and diabetes, and staff notes described missing documentation of several wandering episodes, an incomplete care plan intervention, and incidents involving a broken alarmed door, a Wanderguard, and an unknown visitor letting the resident off the unit.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to verify correct sling size and safe lift use during resident transfers
E
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with severe cognitive impairment fell during a lift transfer when a sling strap came loose and the chest strap clip broke, and two other residents were observed being transferred with total body lifts using slings that were not verified against their care plans or mobility assessments. Staff interviews showed some CNAs relied on the sling already in the room or on how it fit, rather than consistently checking the care plan or Kardex for the correct sling size and transfer method.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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