F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
G

Failure to Assess Indwelling Catheter and Monitor for UTI in Catheterized Resident

Helia Healthcare Of BentonBenton, Illinois Survey Completed on 02-25-2026

Summary

The deficiency involves the facility’s failure to ensure that a resident admitted with an indwelling urinary catheter was appropriately assessed for timely catheter removal and monitored for urinary complications, including UTI, in accordance with facility policy and physician expectations. The resident was admitted from a hospital with a Foley catheter placed for postoperative urinary retention, with no documented prior history of urinary retention before that hospitalization. The care plan identified an indwelling catheter related to urinary retention and included an approach for a urology consult and reporting UTI symptoms. However, the physician’s initial progress note did not document the presence of the catheter or urinary retention, and there was no documented assessment for catheter removal as soon as possible after admission. Over the ensuing weeks, there were multiple indications that the catheter was causing discomfort and potential complications, but these did not result in timely diagnostic evaluation. Progress notes document that the resident’s wife reported there was no urinary retention diagnosis and requested discontinuation of the Foley, and that a referral to urology was initiated and later scheduled. Family concerns about catheter-related pain were documented, and nursing staff noted that the resident pulled on the catheter tubing and that he might have transferred germs from his hands to the catheter. A nurse documented sending a message to the NP requesting a urinalysis due to urinary pain, but there is no documentation that an order for a urinalysis was received or that any labs were obtained at the facility prior to the resident’s later hospitalization. The NP later confirmed by phone that the catheter should remain in place until the urology visit, and family was told it could not be removed until then. Additional clinical changes related to urinary function were documented without corresponding physician notification or diagnostic follow-up. On one occasion, the resident complained of inability to urinate, with abdominal distention and significant sediment in the urine; the LPN replaced the Foley catheter under a standing PRN order, noted good urine return, and did not notify the physician despite the facility administrator’s stated expectation that urinary retention and abdominal distention should be reported. Staff interviews confirmed that there was confusion about why the catheter remained in place, that follow-up urology appointments were not addressed promptly after admission, and that the urology appointment was not pursued until several weeks later. The assistant administrator acknowledged that the urology appointment should have been addressed sooner, and the administrator confirmed that no labs were obtained at the facility before the resident was sent to the hospital with altered mental status, where he was found to have a UTI and hypernatremia. The facility’s catheter care policy required notifying a physician or supervisor if a resident indicated bladder fullness or need to void and observing for signs of UTI or urinary retention, but documentation shows these symptoms occurred without corresponding physician notification or timely diagnostic testing. The sequence of events culminated in the resident’s decline and hospitalization. Progress notes shortly before transfer describe a change in behavior, decreased speech, inability to feed self, and abnormal movements, leading to transfer to the ER. The hospital history and physical documented that the family reported the resident had been slowly deteriorating over the prior two weeks, with ER workup significant for a positive urine for UTI, elevated sodium, and elevated lactic acid. Interviews with family and staff further indicated that the catheter had remained in place for an extended period, that family repeatedly raised concerns about pain, possible dehydration, and UTI, and that they requested to speak with the physician but were not given that opportunity. The physician later stated that, in general, he would order a urinalysis if he received a report of pain with a urinary catheter and that residents often arrive from the hospital with catheters despite no prior urinary issues, but in this case there was no documentation of such an order or in-house lab work before the resident’s hospitalization.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0690 citations
Catheter Bag Left on Floor Beside Bed
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with an indwelling urinary catheter, ordered for urinary retention related to hydronephrosis, was observed in bed with the catheter collection bag lying flat on the floor beside the bed and containing urine. The resident said an aide had helped her back to bed after breakfast, and one aide confirmed she assisted the resident but forgot to hang the bag from the bed frame as she normally would. The DON and Administrator stated catheter bags were expected to be kept off the floor.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Care and Securement Not Maintained
E
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

Catheter care and securement were not maintained for three residents with indwelling catheters. One resident's drainage bag was found lying in bed with tubing under the leg and no strap in place, another resident's tubing was under the leg with no strap present, and a third resident received catheter care from a CNA who cleansed the catheter using a back-and-forth motion and reused the same wipe instead of cleaning away from the penis in one direction. The DON and other staff stated the bag should be below the bladder, the strap should secure the tubing, and catheter care should be performed using proper technique.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Drainage Bag Positioned Above Bladder Level
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a catheter for neurogenic bladder, impaired cognition, and total bowel/bladder incontinence had a catheter drainage bag repeatedly observed hooked on a wheelchair arm rest above bladder level. The tubing contained urine that had not drained down, the resident tried to move the tubing to drain it, and staff interviews confirmed the bag should have been positioned below the bladder; one RN also stated the resident was on antibiotics for a bladder infection.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Foley Bag Placed at Bladder Level During Incontinent Care
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

Foley Bag Placed at Bladder Level During Care: A resident with an indwelling Foley catheter, severe cognitive impairment, and obstructive uropathy had his drainage bag emptied and then placed on the bed at bladder level during perineal care. Observation showed urine moving back toward the catheter insertion site while the resident was repositioned. Staff interviews confirmed the bag should remain below the bladder at all times, and the facility policy required the drainage bag to be positioned lower than the bladder to prevent backflow.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Unsecured Foley Catheter and Incomplete Incontinent Care
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a Foley catheter was observed with the tubing not secured to the leg during care, and staff acknowledged it should have been secured to prevent pulling and injury. In a separate observation, two CNAs provided incontinent care to another resident with bowel incontinence and an indwelling catheter but did not clean the inner thighs or right buttock area before applying a clean brief, despite the care plan and facility policy requiring thorough perineal cleansing.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Bag and Tubing Left in Contact With Floor
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a catheter was observed with the catheter bag and tubing exposed outside the privacy bag and resting directly on the floor, and the resident moved the wheelchair over the bag. An RN later confirmed that catheter bag and tubing should not be in direct contact with the floor.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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