F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
D

Failure to Revise Fall-Risk Care Plan After Resident Fall

Cottage Crest Post AcuteNorwalk, California Survey Completed on 02-24-2026

Summary

The deficiency involves the facility’s failure to revise a resident’s fall-risk care plan after a documented fall. The resident was admitted with diagnoses including metabolic encephalopathy, dementia, and difficulty walking. An MDS assessment dated 7/8/2025 showed the resident was unable to make reasonable and consistent decisions, required partial to moderate assistance with ADLs such as transfers and repositioning, and was incontinent of bowel and bladder. A care plan dated 8/10/2025 identified the resident as at risk for falls due to incontinence, psychoactive drug use, and unawareness of safety needs, with goals for the resident to be free from falls and serious injury. Interventions included anticipating and meeting needs, prompt staff response to calls, and maintaining a safe environment with clear pathways, adequate lighting, and personal items and call light within reach. On 12/25/2025, a Change of Condition Evaluation documented that the resident had a fall and was found sitting on the lobby floor with blood on her face. A Change in Condition Progress Note dated 12/26/2025 recorded that the resident was found on the floor by the nursing station with a quarter-sized, actively bleeding cut on the forehead. Paramedics were called, and the resident was transferred to a general acute care hospital via 911 for further treatment. The resident’s emergency contact later stated that staff informed her of the fall incident but did not call her to attend a meeting to discuss care concerns and interventions after the fall. Record review showed no documentation that the IDT implemented a care conference with the resident’s emergency contact to discuss recommendations, changes, or updates to the fall-risk care plan after the fall. The resident’s fall-risk care plan contained no revisions or updates to include interventions following the 12/25/2025 fall. RN 1 stated that the resident had an unwitnessed fall at change of shift, that he instructed the CNA to perform frequent visual checks, and that he was unable to review and revise the fall-risk care plan or formulate a care plan for an actual fall, acknowledging that licensed nurses are responsible for updating and revising care plans. The Director of Rehab and the DON both confirmed that there was no documented IDT meeting and that the resident’s fall-risk care plan was not revised or updated after the fall, despite facility policies requiring development, implementation, and revision of comprehensive care plans and review and updating of care plans under the fall prevention program.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0657 citations
Care Plan Omissions for Resident Diagnoses and Valproic Acid Monitoring
D
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

Care plan omissions were identified for two residents. One resident’s care plan did not include multiple documented diagnoses, including UTI, bleeding hemorrhoids, TBI, pneumonia, CKD, and diverticulitis, despite severe cognitive impairment. Another resident’s care plan did not include a physician order for biannual valproic acid level testing and monitoring for side effects, and the DON and MDS Coordinator stated these items should have been included.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Missed Quarterly Care Conference and Resident Participation
D
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

Missed Quarterly Care Conference and Resident Participation: A resident who was cognitively intact and had HTN, arthritis, and schizophrenia did not have documented routine care conferences at the expected quarterly interval. The EMR showed care conferences were documented, but there was no evidence of one between two documented meetings, and the resident stated she had not been invited to any care meetings over the past year. The LSW and Admin both confirmed the lack of documentation and stated residents should be included when able.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Care Plan Not Updated to Match Current Code Status
D
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

A resident with cerebral palsy and depressive disorder had conflicting code status documentation in the medical record: the emergency care document showed full code, while the care plan listed DNR and no CPR. The DON stated the care plan was completed in error and should have been revised but had not been.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Missed Care Conference Participation
D
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

Missed Care Conference Participation: A resident with intact cognition was not given the opportunity to attend and participate in a care conference. Staff confirmed care conferences were expected after MDS assessments and significant changes, but the resident’s record showed no conference documented for several months, and the family member reported the last conference had been months earlier.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Care Plan Not Revised to Reflect Hospice Status
D
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

A resident with dementia, bipolar disorder, and HF was on hospice status, but the care plan did not identify the terminal illness as a focus area or include hospice/end-of-life interventions. The care plan only referenced hospice in limited areas such as ADL care, psychosocial support, activities, and anti-anxiety medication related to end of life. The DNS acknowledged the care plan was not revised to reflect the resident’s hospice status.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Care plans not revised for changed conditions, behaviors, and electronic monitoring
E
F0657 F657: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Short Summary

Care plans were not updated to reflect changed resident conditions, preferences, and interventions. One resident's plan still showed hospice and wound-based EBP after hospice ended and the wound healed, another still listed Influenza A after the illness had resolved, and a third did not include behavior interventions such as a door chime and bookshelf sticker or updated dining preferences. Two residents with family-requested cameras also had care plans that omitted the camera use, rationale, and related monitoring details.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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