Failure to Complete Baseline Pain Management Care Plan for Hospice Resident
Summary
The deficiency involves the facility’s failure to develop and implement a baseline care plan within 48 hours of admission that addressed a hospice resident’s significant pain management needs. The resident, a middle‑aged female with metastatic malignant neoplasms of the right breast, liver, intrahepatic bile ducts, and bone, as well as chronic pain and depression, was admitted for respite care and then remained at the facility. Record review showed that the resident’s baseline care plan had been started but not completed, and it contained no information about her pain or hospice services. The facility’s own policy required person‑centered baseline care plans to be developed and implemented within 48 hours of admission, including measurable objectives to meet the resident’s medical, nursing, mental, and psychosocial needs. Clinical documentation and observations showed that the resident had ongoing, severe pain that was not effectively addressed in a care plan. An initial pain assessment documented non‑verbal indicators of pain, including occasional labored breathing, repeated troubled calling out, loud moaning or groaning, crying, facial grimacing, tense body language, and a pain score of 6 with generalized body pain, while the resident’s acceptable pain level was recorded as 0. Progress notes from admission described the resident as confused, disoriented, crying, restless, and unable to control her body, with hospice already involved and the facility physician agreeing to continue hospice orders. Despite this, there was no completed baseline care plan outlining pain management interventions or coordination with hospice services. Surveyor observations and staff and family interviews further demonstrated that the resident exhibited persistent signs of severe pain over multiple days without a guiding baseline care plan. On multiple observations, the resident was seen thrashing, writhing, moaning, crying, grimacing, and screaming during movement and incontinent care, with symptoms worsening on touch or repositioning. Nursing staff reported that the resident “was always crying,” that morphine given as needed every 1–2 hours did not appear effective, and that she would only sleep briefly before waking and resuming moaning and crying. CNAs described frequent crying, screaming, restlessness, and grimacing, and reported uncertainty about the source of pain and the effectiveness or timing of medications. Family members stated the resident had been in pain during each visit, believed her pain was not being managed, and reported that staff often only glanced into the room rather than performing full assessments. Multiple nurses, ADONs, the DON, and the Administrator all acknowledged in interviews that pain should have been included in the baseline care plan, that the resident’s baseline care plan was not completed, and that its absence meant staff did not have a defined plan of care or interventions for managing the resident’s pain. The facility’s leadership and nursing staff confirmed that the baseline care plan for this resident was not triggered or completed when she was admitted for respite care and that pain management was not care planned despite her known metastatic cancer and documented severe pain. Staff interviews consistently indicated that baseline care plans are supposed to be completed on admission by the admitting nurse, that pain must be included when present, and that these plans guide staff on how to care for residents, including when and how to address pain. In this case, the lack of a completed baseline care plan with pain interventions and hospice coordination resulted in staff relying on PRN medications without a structured, person‑centered plan, while the resident continued to display ongoing, excruciating pain over the period reviewed.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
A resident admitted after hospitalization for a MDR UTI was receiving IV meropenem through a PICC line and required contact isolation precautions and an indwelling catheter. Although the admission report and nurse-to-nurse handoff documented these needs, the baseline care plan did not include the PICC line or isolation precautions among the resident’s immediate care needs. Staff interviews confirmed the resident arrived with these treatments and precautions in place, and the DON stated the expectation was for a baseline care plan to be developed and implemented within 24 hours of admission.
A resident admitted with schizoaffective disorder, HIV, bipolar disorder, and insomnia did not have a baseline care plan developed within the required 48 hours. The Unit Manager confirmed she was responsible for completing and tracking baseline care plans, and verified the resident’s plan was not completed on time.
A resident admitted with traumatic subdural hemorrhage, T5-6 vertebral fractures, and respiratory failure did not have a baseline care plan with instructions for positioning, bed mobility, or transfers within 48 hours of admission. The EHR and bedside Kardex lacked guidance for nursing staff, and observations showed the resident slouching in bed and later with feet touching the lower bed frame. An LPN and the DON both stated the care plan did not meet expectations.
A resident admitted with asthma, hypothyroidism, and HTN did not have evidence in the record that a written summary of the baseline care plan and order summary was provided to the resident and/or representative. The NHA confirmed the missing documentation during interview.
A resident with hemiplegia, severe cognitive impairment, a feeding tube, and surgical wounds was ordered EBP for a PEG tube, but the care plan did not include the EBP need or related interventions. The DON confirmed the omission and stated that the care plan is meant to communicate interventions for resident safety, protection, and care.
Failure to Develop Baseline Care Plans Within 48 Hours: The facility did not open baseline care plans within the required timeframe for three residents reviewed for abuse and falls. One resident’s abuse care plan was started well after admission and the baseline plan did not include abuse. Another resident’s abuse/neglect plan was started after an abuse allegation, and a third resident with a high fall risk score had no baseline fall care plan despite a fall and an abuse allegation after admission. The Care Plan Coordinator confirmed the baseline plans were not in place as required.
Baseline Care Plan Missing PICC Line and Contact Isolation Needs
Penalty
Summary
The facility failed to develop and implement a baseline care plan within 48 hours of admission for Resident #31 that included the instructions needed to provide effective and person-centered care for his immediate needs. Resident #31 was admitted on 5/22/2026 after a hospitalization for a multi-drug-resistant organism UTI and was receiving IV meropenem through a PICC line. He also required contact isolation precautions and had an indwelling urinary catheter noted in the admission record and MDS. The record showed that the admission report completed by LVN B documented that Resident #31 needed contact isolation precautions and IV meropenem, and nursing progress notes documented that Resident #31 was admitted with a PICC line present in the right antecubital area. However, the baseline care plan dated 5/22/2026 did not include the PICC line or infection control isolation contact precautions among the resident's immediate care needs. During interviews, RN D stated the resident was being discharged from the hospital with a contact isolation room, a PICC line, and an indwelling catheter, and LVN B stated she received report from the hospital RN and documented the resident's need for contact isolation and meropenem. LVN A stated that standard practice was to develop a baseline care plan for newly admitted residents to meet their basic immediate needs within 24 hours, and that a PICC line would require flushing to keep it patent. The DON stated the expectation was for newly admitted residents to receive immediate care needs through a baseline care plan developed and implemented within 24 hours of admission, coordinated by the IDT. The facility policy also stated that care plans would be developed within the timeframe required by applicable regulations and include identified problems and needs, interventions, and responsible disciplines and staff.
Failure to Complete Baseline Care Plan Within Required Timeframe
Penalty
Summary
The facility failed to develop and implement a baseline care plan that included the instructions needed to provide effective and person-centered care within 48 hours of admission for Resident #78. Resident #78 was admitted on 05/29/2026 with diagnoses including Schizoaffective Disorder, Unspecified; Asymptomatic Human Immunodeficiency Virus; Bipolar Disorder; and Insomnia. Review of the medical record showed that Resident #78 did not have a baseline care plan. During interview, Resident #78 stated he was new to the facility and had recently been admitted. The Unit Manager stated she was responsible for completing baseline care plans, including follow-up to ensure they were completed within the required 48-hour timeframe, and confirmed that Resident #78's baseline care plan was not developed or completed within 48 hours, although it should have been.
Baseline Care Plan Not Completed for Bed Mobility and Transfers
Penalty
Summary
The facility failed to formulate a baseline care plan within 48 hours of admission for Resident 159, who was admitted with traumatic subdural hemorrhage, fractures of the T5-6 vertebrae, and respiratory failure and was not able to communicate needs. Review of the electronic health record showed the resident’s care plan dated 05/10/2026 contained no instructions or directions for positioning in bed, bed mobility, or transfers, and the Visual/bedside Kardex also had no instructions for nursing assistants on bed mobility and transfers. Observations showed the resident in bed with the head of the bed elevated and the body slouching down on 05/18/2026, and again in bed with the head of the bed elevated and the feet touching the lower bed frame on 05/20/2026. During interview, the LPN/Resident Care Manager stated the baseline care plan should have included directions and instructions on bed mobility and transferring, and the DON stated the care plan did not meet expectations.
Failure to Provide Baseline Care Plan Summary
Penalty
Summary
The facility failed to provide a written summary of the baseline care plan and order summary to Resident R1 and/or the resident’s representative within the required timeframe after admission. Resident R1 was admitted on 10/7/25 with diagnoses including asthma, hypothyroidism, and hypertension. Review of the clinical record found no evidence that a written summary of the baseline care plan and order summary was provided to the resident and/or representative. During an interview on 5/28/26 at 3:11 p.m., the Nursing Home Administrator confirmed there was no evidence that the written summary of the baseline care plan and order summary had been provided.
Failure to Include EBP for PEG Tube in Care Plan
Penalty
Summary
The facility failed to develop a care plan for a resident who was on enhanced barrier precautions related to a PEG tube. Resident #1 was admitted with diagnoses including hemiplegia affecting the nondominant side, need for gastrostomy care, and need for assistance with personal care. The resident’s MDS dated 04/10/2026 showed a BIMS score of 6 out of 15, indicating severe cognitive impairment, and also documented a feeding tube present on admission and surgical wounds. The Order Summary Report showed an order for enhanced barrier precautions related to the resident’s PEG tube, with an order date of 04/03/2026. Review of the resident’s care plans did not show a focus or interventions addressing the need for enhanced barrier precautions. During interview, the DON stated that the purpose of the care plan was to communicate appropriate interventions for resident safety, protection, and care, confirmed that the resident was on EBP because of the PEG tube, and acknowledged that the need for EBP was not included in the care plan.
Failure to Develop Baseline Care Plans Within 48 Hours
Penalty
Summary
The facility failed to develop baseline care plans within 48 hours of admission for three residents reviewed for abuse and falls. For one resident, admitted on [DATE], the potential for abuse care plan was not initiated until 4/27/26, 18 days after admission, and the Care Plan Coordinator stated that baseline care plans should be opened by nurses within 72 hours and developed within 48 hours. When the surveyor asked whether the baseline care plan included abuse, the EMR showed it did not, and the abuse care plan was not initiated until 4/27/26. For another resident, admitted on [DATE], a facility-reported incident documented an allegation that the resident overheard two staff members saying they would choke her out. The abuse/neglect care plan was not initiated until 3/25/26, after the allegation and 6 days after admission, and the baseline care plan did not include abuse. For a third resident, admitted on [DATE], the admission fall risk evaluation showed a score of 11, indicating high risk. The resident had a fall on 5/16/26 when staff found her on the floor beside her bed, yet the fall care plan was not initiated until 5/18/26. The resident also had an abuse allegation on 5/14/26 when her husband stated a CNA allegedly yelled at her, and the abuse care plan was not initiated until 5/17/26. The Care Plan Coordinator stated the resident did not have a baseline fall care plan and that only the comprehensive abuse care plan was available.
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