Failure to Maintain Resident Bathroom Access and Homelike Environment During Prolonged Shower Renovation
Summary
The deficiency involves the facility’s failure to provide a safe, comfortable, and homelike environment by not ensuring that resident bathrooms and showers were maintained in usable condition for an extended period. Four bathrooms in the women’s secured unit had their doors screwed shut after a contractor began but did not complete shower renovations around July or August 2025. The Maintenance Supervisor reported that the contractor discovered more damage than expected, requested additional funds, and when that request was denied, the renovation work stopped. To address the unfinished and potentially unsafe showers, the facility screwed the bathroom doors shut, leaving multiple residents without access to the toilets and showers in their own rooms for about six months. Resident #1, who had Alzheimer’s disease, a psychotic disorder with delusions due to a known physiological condition, anxiety disorder, and major depressive disorder, had moderate cognitive impairment with a BIMS score of 12/15 and was frequently incontinent of bowel and bladder. She required supervision and setup or clean-up assistance with toileting. Her bathroom door was observed to be screwed shut, and she stated she could not use her own toilet because it was locked and that she did not like having to use a different bathroom. Her family member reported that Resident #1 could not remember where the designated bathrooms were and had to be led there by CNAs, and that Resident #1 disliked using another resident’s bathroom. The family member described feeling awkward entering other residents’ rooms, noted that other residents stared at them, and stated this had been an ongoing issue since at least October 2025. Resident #2, who had unspecified intellectual disabilities, unspecified dementia of unspecified severity without behavioral, psychotic, mood, or anxiety disturbance, and bipolar disorder, had a BIMS score of 9/15 indicating moderate cognitive impairment and was occasionally incontinent of bowel and bladder. She required supervision to extensive assistance with toileting, and her care plan called for routine and PRN toileting assistance. She stated she hated not having her own bathroom and having to go to another resident’s room to use the toilet, and reported that the residents whose bathrooms she used did not like it either. Resident #3, with age-related cognitive decline, lack of coordination, and unsteadiness on her feet, had a BIMS score of 8/15 indicating severe cognitive impairment, was continent of bowel and bladder, and required supervision or setup assistance with toileting. She stated it was an inconvenience to use another resident’s bathroom and to walk down a cold hallway to the shower carrying her toiletries, and that it had been a long time since her bathroom had been locked and she wished they would fix her shower. CNA A, who had worked at the facility for about one year, confirmed that four bathrooms in the women’s secured unit had been inaccessible since July or August 2025 because their doors were screwed shut after the incomplete shower remodeling. She stated that affected residents, including Resident #1, Resident #2, and Resident #3, were instructed to use toilets in specific other resident rooms (rooms 36 and 38), the main shower room, and the room across from the shower room, which were at a distance and not liked by residents, especially at night when it was cold. She reported that residents in the designated rooms questioned why others were using their bathrooms and that affected residents and some family members complained frequently about when the bathrooms would be fixed. CNA A described the situation as inconvenient for the affected residents and a privacy issue for the residents sharing their bathrooms. The ADON and Maintenance Supervisor acknowledged that the four bathrooms were locked down and that residents were directed to other bathrooms, and the ADON stated he understood all residents should have their own bathroom and that it was an inconvenience, but said he could not do anything because approval for renovations rested with upper management. The Administrator and DON reported that corporate had requested bids for the shower renovations, that bids were obtained and sent to corporate, and that the matter was stalled with the main owner, while acknowledging that the situation had been ongoing for months, that affected residents should have their own bathrooms, and that it created inconvenience and privacy issues. The facility’s Homelike Environment policy stated that staff should provide person-centered care emphasizing residents’ comfort, independence, and personal needs and preferences, and that management should maximize characteristics reflecting a personalized, homelike setting.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
A resident with moderate cognitive impairment and extensive ADL needs was found with urine-soiled bedding, an unmade bed, and a mattress that was torn and heavily stained, with staff stating the damage had been present for a while. On the secured unit, all observed residents were served meals on plastic trays holding their plates, utensils, and drinks instead of having items placed directly on the table, and staff and the DON confirmed this was the routine practice.
A facility failed to maintain a safe, homelike environment when a resident room had broken and missing floor tile exposing the wood underneath, and two bathrooms had sinks coming away from the wall and loose enough to move when pressure was applied. One resident said the floor had been bad for some time and had been reported without being addressed, and an LPN later confirmed the damaged flooring and loose sinks.
Furniture Not Kept in Good Repair: Armchairs in multiple resident rooms and chairs in the front sitting area were observed with torn or cracked upholstery exposing cloth material. The Maintenance Director stated the furniture was not in good repair and had not been notified of the damage, while the Administrator stated staff were to remove furniture with tears.
A facility failed to maintain a clean, homelike environment when a refrigerator used for resident supplement drinks had significant ice buildup with an unknown item in it, and staff were unsure who was responsible for cleaning or reporting it. In addition, meals were repeatedly served on trays and left in front of residents during dining, which an RN and the VPS confirmed had been occurring for some time and was not homelike.
Failure to Maintain Comfortable Room Temperatures: Several residents were found in hot, stuffy rooms with weak or nonworking AC units, and room temps were measured above 81 F, including one room at 89.5 F. Residents reported feeling hot and uncomfortable, and some were not offered a room change while the issue persisted. The facility did not follow its Hot Weather policy for relocating residents to cooler areas and monitoring room temps.
Excessive ambient temperatures were observed at the 100/200 and 300/400 nurses' stations when the wall thermostat and facility temperature monitoring device both showed readings in the low 80s. The surveyor verified the readings with the Facility Maintenance Director while residents were seated in nearby common areas.
Soiled Mattress and Tray-Based Meal Service
Penalty
Summary
The facility failed to replace a torn, stained mattress and did not ensure urine-soiled bedding was changed timely for a resident who had moderate cognitive impairment and required extensive assistance with dressing, grooming, toileting hygiene, transfers, and wheelchair mobility. The resident’s diagnoses included COPD, anxiety, and schizophrenia. The resident was observed stating that his bedsheet was wet with urine and that he was looking for staff to change it. Later, his bed was observed unmade with a rumpled soiled top sheet on the mattress and a strong urine odor in the room. When a nursing assistant later changed the resident’s linens, the mattress was found to have a 6-cm tear, a large 12 x 12-inch deep brown dry stain in the center, and scattered discoloration across the remaining surface. Staff stated the mattress had been stained and ripped for a while, and maintenance said they had only received a work order that day to replace it. The facility also failed to remove residents’ meal plates, beverages, and utensils from institutional serving trays before meal service for all 27 residents on the secured unit. During multiple meal observations, residents were served and ate from plastic trays that held their plates of food, silverware, and drinks. Staff continued this practice at breakfast, lunch, and dinner observations, and one nursing assistant stated that although it looked more homelike when plates and utensils were placed directly on the table, that was not how it was done at the facility. An RN stated the facility served meals on trays and was not sure why, and the DON stated the facility had previously used a steam cart to dish up food correctly but had switched to serving meals on trays after the cart broke.
Unsafe Room Flooring and Loose Bathroom Sinks
Penalty
Summary
The facility failed to maintain a clean, safe, and homelike environment in one resident room and two resident bathrooms. Facility policy dated 3/23/26 stated the objective was to keep the resident environment as free of accidents and safety hazards as possible and that monthly safety walkthroughs would be completed for each resident unit. During observation of one room on 7/6/26 at 12:05 p.m., four joined flooring tiles were missing pieces measuring approximately 6 inches by 12 inches, exposing the wood underneath, and numerous other tiles throughout the room were cracked with pieces missing from the corners. Resident R16 stated the floor had been bad for some time and that although it had been reported, no one had addressed it. R16 also reported concern about the bathroom sink being loose and feared it could fall off the wall if someone leaned on it. Observation of that room's bathroom showed the sink was coming away from the wall, loose, and able to move up and down when pressure was applied. A second room's bathroom was also observed on 7/6/26 at 12:22 p.m. with the same condition: the sink was coming away from the wall, loose, and able to move up and down when pressure was applied. Resident R44 said he/she was unsure how long the sink had been that way. On 7/8/26 at 11:34 a.m., an LPN confirmed the broken and missing tile in the room and confirmed that the sinks in both bathrooms were coming away from the wall, loose, and movable when pressure was applied.
Furniture Not Kept in Good Repair
Penalty
Summary
The facility failed to ensure furniture was in good repair for 1 of 1 facility reviewed for physical environment. During an observation with the Maintenance Director, armchairs in rooms 10, 16, 18, 42, and 44 were observed with torn fabric on the armrests and exposed cloth material, with the torn areas measuring at least one inch in diameter. In the general sitting area by the front entrance, two chairs had multiple cracks in the synthetic leather on the seat covering exposing cloth material, and one armchair had missing synthetic leather exposing cloth material. The Maintenance Director stated the furniture was not in good repair, Staff 18 stated staff were to notify maintenance when furniture was ripped, and the Maintenance Director stated he had not been notified of the torn furniture. The Administrator stated that if there were tears in the furniture, staff were to remove the furniture.
Unclean refrigerator and tray service during dining
Penalty
Summary
The facility failed to maintain a clean, homelike environment when a refrigerator used to store resident supplement drinks was observed with a large amount of ice buildup on the top freezer section and an unknown item embedded in the ice. During the kitchen tour, the cook verified the condition of the refrigerator and stated they were unsure who was responsible for cleaning, monitoring, or reporting it. Maintenance later explained that staff are supposed to place a ticket in TELS when something needs attention, and the administrator later verified the ice buildup in the dining room refrigerator. The facility also failed to eliminate the use of meal trays during dining service. During multiple observations, noon and supper meals were served to residents on trays and left in front of them in the dining room. An RN verified that the noon meal was served and left on trays and stated this had been occurring for at least two years. The VPS also verified that meals were served on trays and left in front of residents and confirmed that this was not homelike. The facility policy stated that the environment should be homelike and that meal trays should be eliminated during dining service unless otherwise requested by the resident.
Failure to Maintain Comfortable Room Temperatures
Penalty
Summary
The facility failed to ensure resident rooms remained at comfortable temperatures and failed to offer room changes to residents whose rooms exceeded 81 F when air cooling units were not working properly. On 7/1/2026 at about 10:30 AM, R6 was in a hot, uncomfortable room and stated the floor air conditioning wall unit was not working because no air came from the vent. R8’s unit was on but only weak air came through, and R8 appeared uncomfortable and said he was hot. R9 and R10 were in a dark, warm, and stuffy room with the windows closed and curtains pulled shut, and R7 was in a very hot room with weak air blowing from the floor unit and said the room was hot. When the surveyor returned with the Maintenance Director at 10:42 AM, the room temperatures were measured at 84.5 F for R6, 89.5 F for R7, 85.2 F for R8, and 82.9 F for R9 and R10. At 4:00 PM, R7 and R8’s rooms were still hot, with temperatures of 85.6 F and 83.1 F, respectively, and both residents remained in their rooms. R6 stated a room change had been offered only a few minutes earlier, while R7 and R8 stated they had not been offered a room change during the hot room temperatures. The facility did not follow its Hot Weather policy, which stated residents would be relocated to the cooler part of the facility and temperatures and humidity would be measured in several rooms on each floor identified as the warmest area.
Excessive Ambient Temperatures at Nurses' Stations
Penalty
Summary
The facility failed to consistently maintain ambient temperatures within the required range in the 100/200 Nurses' Station and the 300/400 Nurses' Station. During direct observation, the wall-mounted thermostat at the 100/200 Nurses' Station displayed 83 F. The surveyor then requested that the Facility Maintenance Director obtain ambient temperature readings using the facility's temperature monitoring device, and the readings were verified by the surveyor as they were obtained. At that time, the Facility Maintenance Director measured 82.2 F at the 100/200 Nurses' Station and 83.0 F at the 300/400 Nurses' Station. The surveyor also observed residents seated in common areas close to both nurses' stations while the temperatures were above the recommended comfort range. The facility census was 118.
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