Failure to Provide Required Communication Training to Direct Care Staff
Penalty
Summary
Surveyors found that the facility failed to provide required training on effective communication to most of the direct care staff reviewed. The facility’s Continuing Education policy dated 9/22/25 stated that all levels of employees are expected to complete required trainings within designated time frames, and the Human Resources Director reported that education is conducted on a calendar-year basis from January through December. However, review of 2025 facility education records showed that a nurse aide (Employee E1), a registered nurse (Employee E3), another nurse aide (Employee E4), and another registered nurse (Employee E6) had no documented training on effective communication. During an interview, the Nursing Home Administrator confirmed that the facility did not provide communication training to these direct care staff members, resulting in noncompliance with staff development and licensee responsibility requirements under 28 Pa. Code 201.14(a) and 201.20(c). No residents or specific patient conditions were mentioned in the report, and the deficiency centered solely on the lack of documented communication training for direct care staff within the established education period.
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