Failure to Timely Return Discharged Resident’s Trust Funds
Penalty
Summary
The facility failed to return a discharged resident's trust funds in accordance with its policy and regulatory requirements. The facility's Resident Trust policy, revised on 9/21/25, required that upon discharge, the facility provide an up-to-date accounting of the resident's trust account and issue a check for all remaining personal funds within five days, along with a complete accounting record. Email correspondence from the resident's guardian to the Social Services Director and the Administrator, dated 11/25/25, formally notified the facility that the resident would not be returning and requested a call back to discuss the remaining trust account funds. A Trust Transaction History report dated 11/24/25 showed the resident had a trust fund balance of $103.99. Record review showed no documentation that the facility returned the resident's funds to the resident or responsible party within 30 days of discharge. During interviews, the Business Office Manager/Resident Trust Clerk stated she was in charge of the resident trust account but was unaware the resident had discharged. The Social Services Director reported she had just found the email from the guardian indicating the resident would not return. The Administrator stated his expectation was that remaining resident trust funds were to be sent to the resident or family within five days of discharge, but this did not occur for this resident.
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