Failure in Administration, Care Planning, Abuse Prevention, and Reporting
Summary
The deficiency involves the facility’s failure to administer operations effectively to meet residents’ needs in the areas of care planning, protection from abuse, and immediate reporting of alleged abuse. The facility admitted a resident with schizophrenia who, according to multiple psychiatric evaluations and behavioral nursing notes beginning in mid‑August 2025, exhibited escalating aggressive and sexually inappropriate behaviors and was identified as being at risk for sexually acting out. Despite this documented pattern of behavior during the look‑back period for the resident’s annual MDS assessment dated late August 2025, the facility did not identify behavioral symptoms toward others on the MDS, and the behavioral care area did not trigger for care planning. The comprehensive care plan created from that assessment did not include a problem or interventions related to behaviors, and no behavioral care plan was developed until January 9, 2026, after a serious incident had already occurred. During this period without a behavioral care plan, the resident continued to display aggressive behavior, mood instability, irritability, and psychotic symptoms, as documented in subsequent psychiatric evaluations, behavioral notes, and Behavior Review Committee documentation through November 2025. The Unit Manager later confirmed that the resident did not have a behavioral care plan prior to the January 5, 2026 incident and stated that both she and the DON should have been updating the care plan but did not. The Unit Manager reported that the DON had asked her not to document resident behaviors and that when she did document them, the documentation was changed, which contributed to the absence of a behavioral care plan. The DON acknowledged that behavioral care plans were expected to be reviewed and revised when incidents were reported, that it was important to have a behavioral care plan in place so staff would be aware of behavioral risks, and that the resident’s behaviors were not documented in the Kardex. The DON stated she assumed the Unit Manager was updating the care plan and Kardex but did not review them and did not know how the resident lacked a behavioral care plan until four days after the incident and two days after the state survey agency began its investigation. On January 5, 2026, an LPN entered the room of a severely cognitively impaired female resident and observed the male resident positioned over her, with one leg on the bed, holding her hands down with one hand and pushing her back into the bed with the other while attempting to get on top of her. The LPN reported this to the SSD/Assistant ED and the DON and was told the situation was speculation and not to make a mountain out of a molehill. Subsequent documentation for the female resident, including behavior notes, a psychiatric evaluation, and social services notes, showed that after the incident she was very upset and crying, fearful, uncomfortable, did not want to remain at the facility, and exhibited increased anxiety and worsening emotional symptoms. The SSD/Assistant ED stated that she, the ED, and the DON decided the witnessed incident did not meet the definition of abuse and believed that the severely cognitively impaired resident could consent to being touched. The ED, who served as the abuse coordinator, similarly stated that she, the DON, and SSD/Assistant ED had not determined that abuse had occurred and believed the cognitively impaired resident could consent to the male resident coming into her room and touching her, but could provide no evidence to support this belief. The DON also stated she did not identify the incident as abuse because she believed the severely cognitively impaired resident could consent to being touched. The facility also failed to immediately report this allegation of abuse and other allegations or injuries of unknown origin as required. The LPN’s report of the January 5, 2026 incident to the DON and SSD/Assistant ED was not reported to outside agencies, including law enforcement or the state survey agency. The SSD/Assistant ED stated that facility practice was to gather information, discuss as a team, and then decide whether to report to the Office of Inspector General, and that the leadership team decided the incident did not need to be reported because they did not feel it met the definition of abuse, again citing the belief that the cognitively impaired resident could consent. The ED acknowledged that policy required suspected abuse to be reported within two hours but stated they decided the incident was not reportable for the same reason. The DON initially expressed uncertainty about whether the incident should have been reported and, after reviewing the Abuse and Reporting Policy, stated that a leadership member should have reported it and confirmed that incidents involving alleged sexual misconduct between residents should be reported. Further review of facility investigations showed additional failures to immediately report allegations of abuse or injuries of unknown origin that did not rise to the level of immediate jeopardy. These included resident‑to‑resident abuse on December 26, 2025, and injuries of unknown origin for several residents on dates in 2025 and early 2026. The DON stated she was not aware she was supposed to report allegations or suspicions of alleged abuse immediately to state agencies. The ED stated there had not been any recent incidents requiring reporting and that she, the SSD/Assistant ED, and the DON made decisions not to report incidents, and that she often reached out to corporate for direction. A corporate Director of Clinical Reimbursement confirmed that allegations of abuse should be reported within two hours but was aware the facility would investigate first before reporting, and indicated that in the case of the incident between the two residents, corporate determined it was not a reportable allegation and characterized it as “just touching.” These combined failures in care planning, abuse prevention, and mandatory reporting led surveyors to identify immediate jeopardy under 42 CFR §483.70 (F835).
Penalty
Resources
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The NHA and DON failed to manage the facility effectively to protect a resident known to be at risk for elopement. A resident exited the assigned nursing unit unsupervised, and the report states this created an Immediate Jeopardy situation for one of fourteen residents documented as elopement risks. The NHA and DON confirmed the administrative failure during interview.
Ineffective administration led to multiple failures in fall management, staffing, nutrition, immunization education, and abuse prevention. The facility did not follow fall interventions or complete accurate fall assessments and investigations, and two residents sustained serious injuries, including rib fractures and a thoracic burst fracture after an improper transfer. The report also cites inadequate RN coverage, insufficient staffing, missed dialysis transport, inaccurate documentation, falsified bathing records, failure to provide snacks and adaptive equipment, and abuse-related issues including verbal abuse and misappropriation of resident funds and property.
Failure to Timely Report Abuse and Neglect Allegations: The facility failed to maintain an effective system for timely reporting allegations of abuse and neglect after a prior F609 citation for the same issue. Surveyors found nine late reports involving multiple residents, and staff and the administrator acknowledged ongoing difficulty tracking when reports were due, with most late reports occurring during the monitoring period after the earlier deficiency.
A resident with dementia and wandering tendencies was not protected from elopement after staff failed to follow instructions to place a Wander Guard and move him to the Secured Memory Unit. The resident was seen in the lobby, later could not be located, and was found miles from the facility after leaving unsupervised; the front entry door also lacked an operational Wander Guard system.
Failure to Ensure Supervision and Elopement Prevention: The facility failed to consistently supervise and maintain safety interventions to prevent elopement for residents. Review of records, job descriptions, and staff interviews showed the NHA and DON did not effectively manage the facility to ensure proper supervision and elopement prevention interventions were implemented, and they failed to fulfill their essential duties to ensure federal and state guidelines and regulations were followed.
Unqualified Social Service Director Hired: The facility failed to ensure the Social Service Director met the stated qualification of a bachelor's degree and 1 year of social services experience. The Administrator stated the current SSD was still in school and had not completed her degree, while a behavioral health director with a degree only helped with social services at times and was not the SSD. The job description and facility policy did not align with current regulatory requirements, and the facility census was 182 residents.
Failure to Protect a Known Elopement Risk
Penalty
Summary
The Nursing Home Administrator (NHA) and Director of Nursing (DON) failed to effectively manage the facility to protect residents from elopement. Review of the facility’s job descriptions showed that the NHA was responsible for supervising department heads, ensuring compliance with regulatory guidelines, and reviewing complaints and trends, while the DON was responsible for directing nursing services, coordinating care, overseeing staffing, and investigating and reporting incidents and complaints. Despite these responsibilities, the facility failed to prevent and protect residents from exiting their assigned nursing unit unsupervised. The deficiency involved Resident R1, who was documented as an elopement risk. Survey findings showed that R1 exited the resident’s assigned nursing unit without supervision. During an interview, the NHA and current DON confirmed that facility administration failed to effectively manage the facility to protect residents from elopement. The report states that this failure created an Immediate Jeopardy situation for one of fourteen residents documented as elopement risks.
Ineffective Administration Affecting Falls, Staffing, Nutrition, Immunizations, and Abuse Prevention
Penalty
Summary
The facility failed to administer operations in a manner that used resources effectively and efficiently, with ineffective administration affecting multiple residents across several care areas. The report states that the facility did not maintain effective systems for fall prevention and accident hazard control, including failure to follow fall interventions and the smoking policy, and failure to complete accurate fall assessments, investigations, and care plans. These issues affected Residents #6, #9, #24, #56, #113, and #115, and the report notes actual harm to Resident #56, who sustained multiple right and left rib fractures, a hematoma to the right chest wall, bruising across the breasts, right flank, back, both arms, both sides of the ribs, and both legs, with no actual determination of the cause of injuries. The report also describes a serious injury to Resident #113 after a fall from bed, when staff inappropriately transferred the resident and she was thrown onto the bed. The resident sustained a thoracic burst fracture and multiple ecchymoses on both hands, wrists, forearms, and upper extremities. In addition, Residents #6, #9, #24, and #115 had falls with inadequate investigations, incomplete documentation, updated care plans, and inaccurate assessments. The facility also failed to provide effective dietary services by not ensuring substantial snacks for the secured memory care unit, honoring food preferences, and providing needed adaptive equipment, affecting Residents #29, #49, #80, #83, #86, #96, and #99. Other findings included inadequate nursing services and staffing, with no RN coverage at least eight hours daily and insufficient staffing to meet resident needs, affecting Residents #6, #12, #13, #16, #39, #40, #45, #88, #93, #99, and #110. The report states that nursing staff did not implement care-planned interventions for Resident #45, did not follow discharge instructions or provide timely incontinence care for Resident #13, did not ensure dialysis transport for Resident #106, did not accurately document advance directives for Resident #93, and did not accurately transcribe a physician order that led to a significant medication error for Resident #88; it also states that bathing documentation for Resident #88 was falsified. Additional deficiencies involved an ineffective immunization program for Residents #9, #24, #32, and #72, and failures in abuse, neglect, misappropriation, and exploitation prevention, including verbal abuse toward Resident #93, misappropriated funds from Resident #61, misappropriated personal property from Resident #117, unnecessary medications for Residents #25 and #30, and delayed abuse reporting and investigations for Residents #56, #82, #93, and #117.
Failure to Timely Report Abuse and Neglect Allegations
Penalty
Summary
The facility failed to ensure an effective system for timely reporting allegations of abuse and neglect after a previous F609 deficiency for the same concern. Based on interview and record review, the facility continued to submit late reports for allegations involving 9 of 19 residents, identified as residents 4, 5, 9, 10, 11, 12, 13, 14, and 16. The report states that the late reporting placed residents at risk for delays in notification, investigation, protection, and response following allegations of abuse or neglect. A prior F609 deficiency dated 1/29/26 showed the facility had already been cited for late reporting of allegations of neglect and abuse for three residents. During an interview on 7/29/26, staff member A stated, "I'm still learning . there's been a lot going on here ." The administrator also stated, ". I need to develop a system, so I know when they are due." The current complaint investigation found that the facility administrator and staff continued to report allegations throughout the plan of correction monitoring period, and eight of the nine late reports occurred between 2/22/26 and 5/22/26.
Failure to Protect Resident from Elopement
Penalty
Summary
The facility administration failed to manage the facility in a manner that protected residents and safeguarded them from elopement. The Administrator and DON job descriptions stated they were responsible for directing and overseeing facility operations in accordance with federal, state, and local regulations, but the facility was aware that the front entry door did not have an operational Wander Guard system and corrective measures were not implemented. The report identified this as an Immediate Jeopardy related to F689 and F835, with the noncompliance beginning on July 16, 2026. Resident 1 was admitted with a dementia diagnosis and an elopement assessment was completed on admission, with staff noting wandering tendencies and that the resident was suitable for the Secured Memory Unit. On July 16, 2026, the resident was seen in his room at 3:30 AM, then in the front lobby at 4:30 AM, and was later unable to be located at 5:45 AM. The elopement protocol was initiated at 6:10 AM, and the resident was found about one hour later three miles from the facility. The Administrator stated the resident had been instructed to be placed on a Wander Guard device and moved to the Secured Memory Unit, but those instructions were not followed. The receptionist also stated she did not recognize the resident as a resident and thought he was a visitor.
Failure to Ensure Supervision and Elopement Prevention
Penalty
Summary
The facility failed to consistently supervise and maintain safety interventions to prevent elopement for residents. Based on review of facility records and job descriptions, and staff interviews, the Nursing Home Administrator (NHA) and the Director of Nursing (DON) did not effectively manage the facility to ensure proper supervision and elopement prevention interventions were implemented. The NHA job description stated that the NHA directs the overall operations of the care community in accordance with current local, state, and federal regulations to ensure the highest level of quality care is provided to each resident, and the DON job description stated that the DON manages and directs resident care within the nursing department to maintain resident standards of care and ensure each resident functions at his/her highest level. The report states that the NHA and DON failed to fulfill their essential job duties to ensure federal and state guidelines and regulations were followed.
Unqualified Social Service Director Hired
Penalty
Summary
The facility failed to administer the facility by failing to ensure a qualified individual was hired as the social service director. During interview, the Administrator stated the requirement for the social services director was a minimum of a bachelor's degree and 1 year of experience in social services, and stated that the current Social Service Director, V4, was still in school and had not completed her bachelor's degree. The Administrator also stated she did the hiring and hired V4 in collaboration with the facility consultant. The Administrator further stated that a behavioral health director helped with social services at times, but that person had a degree and was not the social service director. The facility's Social Service Director job description listed qualifications of a high school diploma or GED and knowledge of federal and state LTC social service regulations, and the facility policy did not align with current regulatory requirements for the position. The Facility Assessment Tool dated 7/13/26 identified a Social Service Director as a needed resource, and the staffing plan included one social service director, one social service designee, and one behavioral health director. The Facility Data Sheet dated 7/24/26 showed a census of 182 residents.
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