Failure to Provide Routine Dental Care and Enrollment in Dental Program
Penalty
Summary
The facility failed to ensure that a resident received routine dental care despite documented oral/dental health problems and over two years of residency. The resident’s husband reported on 8/25/25 that the resident had been in the facility for more than two years and had not received any preventative dental care, and later stated he was notified in writing in early July 2025 that a dentist would come to the facility and see the resident if he enrolled her in the program, but she had not seen a dentist since admission. The admission record dated 8/25/25 shows the resident was admitted on an earlier date, and the current care plan indicates the resident has oral/dental health problems. The Administrator confirmed on 8/27/25 that the resident had not seen a dentist since admission, explaining that although she was eligible for the dental program, she was not enrolled and therefore did not receive dental care. The DON stated on 8/27/25 that the facility had no dental policy and acknowledged that the resident was not offered enrollment in the dental plan upon admission, noting she was Medicaid pending and should have been informed about the program after Medicaid coverage began. These actions and omissions resulted in the resident not receiving routine or preventative dental services during her stay, despite eligibility for a dental program and identified oral/dental health needs.
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