Inappropriate CNA Remarks Undermining Resident Dignity
Penalty
Summary
The deficiency involves a failure to honor a resident’s right to dignity and respectful treatment when a CNA made inappropriate personal remarks to a resident. During an interview, the resident reported that a few weeks prior, the CNA entered her room and told her, "I believe you love me; you know that you love me." The resident stated she did not like this comment, felt it was not an appropriate way to speak to a patient, and considered it unfair. The incident continued to bother her at the time of the interview, and she reported the situation to her sister, who is also her POA. The resident’s sister/POA stated that the CNA’s comment should not be allowed in the nursing home and reported that she called the police regarding the CNA’s behavior. In a separate interview, the CNA confirmed making the statement to the resident and characterized it as a joke. The facility’s DON stated that staff are expected to always be respectful and professional and to avoid making jokes that could be misinterpreted, and the facility’s dignity policy requires staff to always be polite and respectful and to maintain all aspects of residents’ dignity regardless of cognitive level or understanding. The CNA’s admitted conduct and the resident’s and POA’s reports demonstrate that the resident was not treated with dignity and respect as required by facility policy and resident rights standards.
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