Failure to Maintain Clean and Safe Dining Room Environment Due to Inadequate Housekeeping
Penalty
Summary
The deficiency involves the facility’s failure to provide adequate housekeeping services to maintain a safe, clean, and comfortable environment for four residents reviewed for physical environment. Multiple staff interviews revealed that no staff, including housekeepers, were consistently cleaning the dining room floor between meals. A CNA stated that no one cleans the dining room floor between meals. One housekeeper reported that the floor machine had been broken for over six weeks and that she was not assigned to clean the dining room floor and had never done so. Another housekeeper stated she tried to clean the dining room floor between meals but could not manage both resident rooms and the dining room at the same time, and that the floor technician could not use the floor machine because it had been broken for over eight weeks. Dietary staff reported they were responsible only for cleaning tables and that housekeepers were supposed to clean the floors, but that no one was cleaning the dining room floor between meals due to insufficient housekeeping staff and the broken floor machine. Another housekeeper, working full time, stated he did not know who cleaned the dining room floor and that it was not on his assignment and he had never been assigned to clean it. A different housekeeper stated she cleans the dining room between meals but was late doing so on the day of observation because she was cleaning resident rooms. The housekeeping supervisor stated that after a change in housekeeping companies, multiple housekeepers quit or went on leave, leaving him as the only housekeeper for the month of December despite working over 40 hours per week, and that the floor buffer machine had been broken for over eight weeks, preventing proper floor cleaning, including deep cleaning. On observation, the dining room floor had trash such as milk cartons, napkins, and straws, along with multiple liquid spills and sticky residue.
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