Failure to Serve Food at Safe and Appetizing Temperatures
Penalty
Summary
The facility failed to provide food that was palatable, attractive, and at a safe and appetizing temperature for residents during a reviewed lunch meal. Multiple residents reported receiving cold food, and direct observation by surveyors and the Dietary Manager confirmed that the chicken fried chicken was lukewarm, while the mashed potatoes and corn were cold. The Dietary Manager acknowledged that the food items were not at the appropriate temperature and stated that she had received similar complaints from residents in the past. She also indicated that the food was hot when it left the kitchen, but delays in meal distribution by staff resulted in residents receiving cold meals. Interviews revealed that the issue of cold food had been reported to the Administrator, DON, and previous Administrators, but no resolution had been implemented. The Dietary Manager suggested the use of closed carts to keep meals warmer, but this suggestion was not acted upon. The Administrator confirmed that the nursing department was responsible for ensuring timely delivery of meals to residents and acknowledged that cold food would not be appetizing. Review of the facility's policy indicated that food should be served at the proper temperature and in an attractive manner, which was not achieved during the observed meal service.