Failure to Treat Residents with Dignity and Respect by CNA
Penalty
Summary
The facility failed to treat two residents with respect and dignity, as required by resident rights regulations. Both residents had intact cognition and required varying levels of assistance with activities of daily living. One resident, who had hemiplegia and major depressive disorder, reported that a CNA was rude to him and his roommate, specifically citing an incident where the CNA refused to provide coffee to his roommate because he had spilled it the previous day. The resident stated he reported the CNA's behavior to a registered nurse. The second resident, who had chronic obstructive pulmonary disease and generalized anxiety disorder, also reported that the CNA was rude and refused to give him coffee due to a previous spill. He stated that he informed the RN about the CNA's refusal and rudeness, after which the RN provided him with coffee. Both residents described the CNA's manner of speaking and tone as disrespectful, and these concerns were corroborated by another CNA, who confirmed that the residents had reported the CNA's rudeness to her and that management was aware of these reports. Interviews with staff, including the RN, CNA, DON, and Administrator, revealed that the residents' complaints about the CNA's rudeness and refusal to fulfill their requests were known to some staff members. The CNA denied being rude and stated she was waiting to assist the resident into his chair before providing coffee. The DON and Administrator acknowledged expectations for staff to treat residents with dignity and respect, and recognized that failure to do so could negatively affect residents' well-being. The facility's policy requires all residents to be treated with respect and dignity, and to have their individuality recognized.