Failure to Address Resident by Preferred Name
Penalty
Summary
A deficiency occurred when a Licensed Practical Nurse (LPN) addressed a resident by the term 'Boo' multiple times during an interaction in response to the resident's request for pain medication. The resident expressed that their name was not 'Boo' and questioned why the LPN used that term. In an interview, the LPN stated that 'Boo' was not the resident's nickname but rather a general figure of speech used for everyone. The facility administrator confirmed that it is not appropriate for staff to use terms of endearment and that residents should be addressed by their preferred name or pronoun. This incident demonstrates a failure to honor the resident's right to dignity and respect, as the resident was not addressed according to their preference during the interaction.