Failure to Maintain Clean and Homelike Resident Bathrooms
Penalty
Summary
The facility failed to maintain a safe, clean, comfortable, and homelike environment for residents, specifically in the 3 South nursing unit bathrooms. Facility policy guarantees residents the right to a dignified existence and a safe, homelike environment. However, review of grievance logs over several months revealed multiple complaints regarding dirty resident rooms and bathrooms. Resident council minutes also documented concerns about housekeeping services. Despite staff interviews indicating that resident rooms and bathrooms are cleaned daily, observations on the 3 South unit found several bathrooms visibly soiled with debris and stains on the floors, toilets with stains of unknown origin, and ventilation units blocked with dust. Interviews with residents confirmed that bathrooms were not always cleaned, with one resident stating their shared bathroom was never cleaned and was not used by any of the occupants. Inspection of this bathroom revealed feces and urine in the toilet. Another resident also reported inconsistent cleaning, and their bathroom was found unclean upon inspection. The DON confirmed the poor conditions in multiple bathrooms and acknowledged that the facility failed to maintain a homelike environment on three of four observed nursing units.