Failure to Provide Accessible Grievance Process Information and Forms
Penalty
Summary
The facility failed to provide adequate information and access regarding the grievance process on multiple nursing units. Specifically, on two of three nursing units, there was no information posted about how to file a grievance or about the designated Grievance Official. Observations revealed that grievance boxes were either not easily visible or not clearly labeled as being for grievances. Staff interviews indicated that some employees were unaware of the location of the grievance box, and when located, the boxes lacked appropriate signage. Additionally, on all three nursing units reviewed, grievance forms were not available for residents or their representatives to fill out. In some areas, information about the Grievance Official was posted in a separate location, not near the grievance box. The Director of Nursing confirmed these deficiencies, acknowledging the lack of accessible grievance forms and insufficient information about the grievance process and official on the affected units.