Failure to Provide Coffee and Post Menus for Resident Review
Penalty
Summary
The facility failed to ensure that coffee was available to residents as indicated on the facility's weekly menu, and did not make menus available for resident review. Observations revealed that coffee, which was supposed to be offered daily with breakfast, was not provided to all residents on the morning in question due to insufficient supply. Interviews with residents confirmed that some were not offered coffee and had to drink hot chocolate instead. The Dietary Manager acknowledged that only one pot of coffee was available and that additional coffee had to be purchased after breakfast. The Dietary Manager was unaware that some residents did not receive coffee as requested. Additionally, the facility did not have weekly or daily menus posted or displayed in the dining or common areas for residents to review. Both staff and residents confirmed that menus were not accessible, and residents had to ask staff or kitchen personnel about the meals being served each day. The weekly menu, created by a contracted food service company, did not specify which vegetables or desserts would be served, only listing them as alternates or assorted options. This deficiency had the potential to affect all residents receiving meals from the kitchen.