Failure to Post Required State Agency and Advocacy Group Contact Information
Penalty
Summary
The facility failed to post a complete and up-to-date list of names, addresses (including mailing and email), and telephone numbers of all required state agencies and advocacy groups, such as the State Survey Agency, Adult Protective Services, State Long-Term Care Ombudsman Program, Resident Advocacy Network, Home and Community Based Service Programs, and the Medicaid Fraud Control Unit. Observations conducted over four days revealed that the front hallway bulletin board lacked this required signage. While Resident Rights posters with the local Ombudsman's contact information were present at the first-floor nurses station and the second-floor nurses station, the latter displayed outdated information. No other postings for the required agencies or advocacy groups were observed in the facility. Interviews with facility staff, including the Recreation Director, Social Worker, and Administrator, confirmed that the responsibility for maintaining these postings was unclear and that the required information had not been posted for over three years. The Recreation Director updated the Ombudsman's contact information when notified of changes but was not involved with other postings. The Social Worker was unaware of the status of the postings, and the Administrator believed the postings were current but later acknowledged the required information had not been posted during his tenure.