Delayed Meal Service Due to Staffing and Dishwashing Issues
Penalty
Summary
The facility failed to serve lunch at the scheduled times for all dining areas on 12/01/25, with meals being delivered approximately two hours later than the posted mealtimes. The posted schedule indicated lunch service was to begin at 12:00 PM in the dining room and continue in staggered intervals across the 500, 400, 300, 200, and 100 halls, but actual service did not begin until 2:15 PM in the dining room and was completed at 2:40 PM on the 100 hall. The Regional Dietary Manager, acting as interim dietary manager, confirmed that the delay was due to staffing issues in the kitchen, specifically that dietary aides had quit without notice on the night of 11/20/25, resulting in unwashed dishes that had to be cleaned the morning of 12/01/25. This caused breakfast to also be served two hours late, which in turn delayed lunch service. The Administrator acknowledged awareness of previous late dining services but had not identified staffing as the cause prior to this incident.