Failure to Provide Bed Hold Policy Notification During Hospital Transfers
Penalty
Summary
The facility failed to provide required documentation or notification regarding the bed hold policy to residents or their responsible parties during hospital transfers for two of four residents reviewed. For one resident, there were two separate hospital transfers, and in both instances, neither the resident nor the responsible party received information about the bed hold policy. Medical records lacked documentation of this notification, and both the resident and responsible party confirmed in interviews that they were not informed. The Admission Director, who was responsible for providing this information, acknowledged that she did not discuss the bed hold policy during these transfers unless she anticipated needing the room for another resident. The President of Operations confirmed that no documentation could be found regarding these notifications. Similarly, another resident was transferred to the hospital, and neither the resident nor the responsible party received information about the bed hold policy. The responsible party confirmed in a telephone interview that no notification was provided, and the Admission Director stated she did not contact the responsible party to discuss the bed hold policy for this transfer. The President of Operations again confirmed the absence of documentation regarding communication of the bed hold policy for this resident.