Failure to Maintain Clean and Homelike Environment on Resident Unit
Penalty
Summary
Surveyors observed that the facility failed to provide necessary housekeeping and maintenance services to ensure a safe, clean, comfortable, and homelike environment for residents on the 3rd Floor. Specific deficiencies included accumulation of dust, dirt, and stains on bedside tables, intravenous poles, feeding pumps, oxygen concentrators, and suction machines. Additionally, torn armrests and soiled wheelchairs were found in several resident rooms. These findings were documented over several days and were consistent across multiple rooms, indicating a pattern of inadequate cleaning and maintenance. Interviews with the Director of Housekeeping Services revealed that housekeepers are responsible for daily cleaning and disinfecting of resident equipment and surfaces, while evening porters are tasked with cleaning wheelchairs. The Director of Maintenance stated that a logbook is used for staff to report items needing repair, which is checked multiple times daily, and urgent repairs are addressed immediately. Despite these protocols, the observed conditions demonstrated that the facility did not maintain the required standards for cleanliness and maintenance as outlined in their own policies.