Failure to Maintain Safe, Clean, and Homelike Environment
Penalty
Summary
Staff failed to maintain a safe, comfortable, and homelike environment for residents, as evidenced by multiple deficiencies in the dining room and resident rooms. Observations revealed that the dining room had several burnt-out fluorescent and chandelier bulbs, scuffed walls with missing paint, and window blinds with missing slats. The Maintenance Director acknowledged responsibility for these areas and confirmed that the lights, walls, and blinds should have been maintained in good condition. In resident rooms and bathrooms, issues included non-functional hot water faucets, broken and uneven floor tiles, slow-draining sinks, standing water, foul odors, cracked windows, broken bed footboards, and partially detached window screens. Residents reported water leaks during rain, persistent foul odors, and unaddressed maintenance requests. The Maintenance Director was aware of some issues but stated repairs were not completed. Additionally, one resident's bathroom was repeatedly observed to have a significant presence of flies over several days, with the resident confirming the ongoing issue and expressing discomfort. Certified Nurse Aide (CNA) staff stated they would report hazards but were unaware of the specific problems observed, including the presence of flies. The Maintenance Director was not aware of the fly infestation and agreed the issue should have been addressed. These failures affected both common areas and multiple resident rooms, impacting the environment and comfort of the residents.