Delayed Laundry Services Result in Unreturned and Missing Resident Clothing
Penalty
Summary
The facility failed to provide timely laundry services, resulting in residents not receiving their personal clothing in a clean and usable condition. Observations over two consecutive days showed multiple carts of clean, laundered clothing remaining undelivered in the laundry room, while large quantities of dirty laundry accumulated. Interviews with residents and staff confirmed ongoing delays, with residents reporting that it often took two to three days or more to have their clothes washed and returned. Several residents described having to visit the laundry room themselves to retrieve needed clothing, and multiple staff members acknowledged that laundry was consistently backed up due to insufficient staffing and workload. Documentation and interviews revealed a pattern of missing clothing, with numerous Concern/Complaint Forms filed by residents regarding missing items that were later found in the laundry after several days. Resident Council Meeting Minutes over several months also documented repeated complaints about missing and delayed laundry. The Director of Nursing and the Administrator both confirmed the ongoing issue with the timeliness of laundry services and acknowledged receiving several complaints from residents about missing clothing that was eventually located in the laundry.