Failure to Maintain Bedbug-Free Environment
Penalty
Summary
The facility failed to maintain an environment free of bedbugs, as evidenced by multiple residents being exposed to and bitten by bedbugs in their rooms. Several residents reported being relocated due to bedbug infestations, with some stating that the problem had persisted for weeks. Observations revealed rooms with 'Do Not Enter' tape on the doors, significant clutter, and plastic bags, making it difficult to treat the affected areas. Interviews with staff indicated confusion regarding responsibility for pest control, with the Maintenance Director, Housekeeping Director, and Assistant Administrator each providing inconsistent information about the bedbug situation and treatment efforts. The pest control company’s service report confirmed the presence of both live and dead bedbugs in several rooms, including those recently vacated by affected residents. Record review showed that residents were moved from infested rooms on various dates, and pest control documentation listed multiple rooms as having bedbug activity. The facility’s pest control policy assigns responsibility to the Environmental Services Director and requires prompt reporting and regular pest control measures. However, interviews and observations indicated a lack of clear communication and coordination among staff, resulting in delays in addressing the infestation and leaving residents exposed to bedbugs for extended periods. The affected rooms were not promptly treated due to clutter and personal belongings, further contributing to the ongoing issue.