Failure to Maintain Clean and Homelike Environment
Penalty
Summary
The facility failed to maintain a sanitary, clean, comfortable, and homelike environment for residents, as required by its own housekeeping policy. Observations across multiple units revealed persistent foul odors, stains, spills, and trash on floors, as well as stained furniture and walls. Resident rooms and common areas were noted to have food particles, sticky spills, and unswept debris. The environmental services (EVS) director confirmed that floors had not been mopped in days, cleaning equipment was broken and awaiting repair, and that the facility had not been able to strip and wax the floors. The EVS director also acknowledged the presence of urine odors that had been masked with sprays. Interviews with a resident's family member corroborated these findings, describing frequent visits where floors were dirty and sticky, with spills left uncleaned in resident rooms. The Director of Nursing (DON) was aware of the ongoing sanitary issues and acknowledged that they required attention. These observations and interviews demonstrate a failure to provide necessary housekeeping and maintenance services, resulting in an environment that does not meet standards for cleanliness and comfort.