Failure to Maintain Safe, Clean, and Homelike Environment
Penalty
Summary
The facility failed to maintain a safe, clean, and homelike environment for residents, as evidenced by multiple observations and interviews. Surveyors observed that the back area visible to residents who smoke was cluttered with old furniture, metal filing cabinets, tarp-covered and uncovered boxes, and various paraphernalia, which remained unaddressed over several days. A resident reported that this area was not conducive to relaxation, describing it as appearing like trash was everywhere. Inside the facility, deficiencies included missing trash bins, defective lights, a missing mirror, and a rusted uncovered screw in resident bathrooms and rooms. Other rooms in the same section had the required amenities, indicating inconsistency in maintenance. Staff reported adapting to the lack of lighting and trash bins, and noted that holes in resident rooms had been present and reported, but not repaired. Further observations revealed holes in bathroom doors and behind beds, as well as ongoing ceiling leaks in the main dining room and short hall, which residents and staff stated had persisted for months without repair. Residents expressed frustration at the lack of response to their reports about these issues. The main dining room had been closed for ten months with no explanation provided, and work orders for the leaks were not produced when requested by surveyors. The Maintenance Director, who had recently started, stated he was still inventorying repairs, but no timeline or documentation was provided for addressing the deficiencies.