Failure to Maintain Effective Pest Control Program
Penalty
Summary
The facility failed to maintain an effective pest control program, resulting in a persistent cockroach infestation throughout multiple areas, including the kitchen, resident dining room, resident rooms, shower rooms, and hallways. Observations revealed unsanitary conditions such as food spills and debris in the kitchen, as well as live and dead cockroaches in various locations, including common areas and resident shower rooms. Glue-based traps were found heavily populated with cockroaches, indicating ongoing pest activity. Multiple residents reported frequent sightings of cockroaches in their rooms, on walls, in beds, and even on dining tables during meals. One resident stated that the infestation had been ongoing for about a year and had not been eliminated, despite some rooms being closed for treatment. Residents expressed dissatisfaction with the facility's efforts to address the problem, noting only minor improvements and continued widespread presence of cockroaches. Pest control records documented repeated findings of cockroach and rodent activity during several service visits, with treatments focused on the kitchen and select resident rooms. Staff interviews confirmed the presence of cockroaches in resident rooms, shower rooms, and occasionally in the kitchen. The maintenance director acknowledged that the infestation worsened several months prior, prompting a change in pest control providers and targeted treatments, but admitted that cockroaches were still present in the building.