Incomplete Required Postings for State Agencies and Complaint Procedures
Penalty
Summary
The facility failed to post complete and required contact information for the State Survey Agency, Adult Protective Services, and the Medicaid Fraud Unit on all three floors. Specifically, the postings did not include email addresses for these agencies as mandated by regulation. Additionally, the facility did not display a statement informing residents that they may file a complaint with the State Survey Agency regarding any suspected violation of state or federal nursing facility regulations. These deficiencies were identified during observations conducted on all three floors, and the absence of the required postings was confirmed in an interview with the Nursing Home Administrator. No information was provided in the report regarding specific residents or their medical conditions in relation to this deficiency.
Plan Of Correction
No residents were directly affected by the posting, but they were corrected the week of survey. All postings were corrected so residents and families have the correct information available for their use if needed. Administrator or designee will educate administration staff on proper signage for state survey agencies, adult protective services, and the Medicaid fraud unit. Administrator or designee will audit the three postings weekly times 3 and monthly times 2. Results will be turned into the monthly Quality Assurance meeting.