Deficient Food Storage, Dishwashing, and Sanitation Practices in Dietary Department
Penalty
Summary
Dietary staff failed to ensure that all dishes and silverware were properly cleaned before use during meal services. Observations revealed dirty mugs with coffee residue and other food substances stacked with clean dishware, and interviews with dietary aides confirmed that there was confusion and lack of knowledge regarding the dishwashing process, including how to check dishwasher temperatures and use sanitizer test strips. Staff admitted to reusing previous temperature log entries without actually checking the dishwasher, and expired test strips were found in use. Multiple residents and staff reported ongoing issues with dirty dishes and silverware, with one resident documenting 31 instances of receiving filthy silverware over four months. Resident council meeting minutes and grievance logs also reflected repeated complaints about unclean dishware. Dry storage practices in the kitchen were also deficient. Numerous food items, including bags of cereal, pasta, condiments, and bread, were found not dated, improperly sealed, or left open on shelves. Some items were left on the floor or stored in a manner that did not maintain freshness, and staff interviews revealed inconsistent practices for labeling and rotating stock. The dietary manager acknowledged that previous management did not focus on proper food labeling or temperature checks, and staff were unclear on procedures for receiving and storing food deliveries. Record reviews showed that not all dietary staff had current food handler certifications, and the contracted dietary company’s policies for ware washing and dry goods storage were not being followed. Staff training was inconsistent, and there was a lack of oversight in ensuring compliance with professional standards for food safety and sanitation. The facility had received numerous grievances and complaints about the dietary department, particularly regarding the cleanliness of dishes and the handling of food items.